Issue

Paper does not feed from Trays 2 and 3

Cause

Solution

Manual feed or Tray 1 is

Load Tray 1 with paper, or if the

selected in the software

paper is loaded, press .

application.

 

The correct size paper is not

Load the correct size paper.

loaded.

 

The tray is empty.

The correct paper type for the tray is not selected in the printer control panel.

Paper from a previous jam has not been completely removed.

Load paper in the tray.

From the printer control panel, select the correct paper type for the tray.

Open the printer and remove any paper in the paper path. Closely inspect the fuser area for jams. See Paper jams.

Tray 3 (500-sheet paper feeder) does not appear as a tray option.

Tray 3 appears as an option only if it is installed. Verify that Tray 3 is correctly installed. Verify that the printer driver has been configured to recognize Tray 3. See Gaining access to printer driver settings.

Tray 3 is incorrectly installed.

Print a configuration page to

 

confirm that Tray 3 is installed.

 

If not, verify that the optional

 

installed 500-sheet feeder

 

assembly is correctly attached

 

to the printer.

The paper size is not configured

Print a configuration page or

correctly for the tray.

use the control panel to

 

determine the paper size for

 

which the tray is configured.

The guides in the tray are not against the paper.

The USE REQUESTED TRAY setting in the printer control panel is set to EXCLUSIVELY, and the requested tray is empty. The printer will not use another tray.

Verify that the guides are touching the paper.

Change the setting from EXCLUSIVELY, or load paper in the requested tray.

176 Chapter 8 Problemsolving

ENWW

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HP 3700, 3500 manual Issue, Paper does not feed from Trays 2, Cause Solution
Page 187 Page 189

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