Issue

Printer will not duplex or duplexes incorrectly (2-sided printing)

Cause

Solution

You are trying to auto-duplex on

Verify that the paper is

unsupported paper.

supported for 2-sided printing.

 

See Supported paper weights

 

and sizes. If the paper is not

 

supported, see Manual 2-sided

 

printing.

The printer driver is not set up for 2-sided printing.

The first page is printing on the back of preprinted forms or letterhead.

Set up the printer driver to enable 2-sided printing. See Gaining access to printer driver settings.

For Tray 1, load the letterhead paper with first side down, bottom in first. For Tray 2 or Tray 3, load the letterhead paper with the first side up, top edge toward the back of the tray. See 2-sided (duplex) printing for more information on 2-sided printing.

Printer model does not support automatic 2-sided printing.

A manual 2-sided print job was requested with the option

Correct Order for Rear Bin selected, but the lower rear door (rear output bin) was not open.

The HP Color LaserJet 3500, 3500n, 3700, and 3700n printers do not support automatic 2-sided printing. See Manual 2-sided printing.

Open the lower rear door (rear output bin) and send the job to the printer again.

Prints on one side even when 2- sided (duplex) was selected

Manual duplex is not enabled.

The size of paper selected does not support 2-sided (duplex) printing.

Select manual duplexing (2- sided). See Manual 2-sided printing.

Load and select a size and type of paper that supports automatic 2-sided printing.

ENWW

Paper handling problems 179

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HP 3500, 3700 manual See Supported paper weights, Printing, Prints on one side even when 2- sided duplex was selected
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3700, 3500 specifications

The HP 3500 is an innovative device from Hewlett-Packard that combines advanced technology with user-friendly features, making it a popular choice for both home and office environments. Known for its versatility and efficiency, the HP 3500 is designed to meet the diverse needs of users who require reliable printing, scanning, and copying solutions.

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