Page
Page
 User Guide
 Copyright and License
 Telephone support Online and other support
Hp customer care
Iii
 HP support and information for Macintosh computers
 Table of contents
 O configuration
 Vii
Managing the printer
 Viii
Problemsolving
 Appendix C Printer specifications
 Glossary Index
 Printer basics
 Where to look for more information
Quick access to printer information
Setting up the printer
User guide links
 Using the printer
 HP color LaserJet 3500 printer
Printer configurations
HP color LaserJet 3500n printer
 HP color LaserJet 3700n printer
HP color LaserJet 3700 printer
 HP color LaserJet 3700dtn printer
HP color LaserJet 3700dn printer
 Features
Printer features
Memory
User interface
 Accessories
Supported paper weights
Paper handling
Sizes
 Supplies
 Front view shown with 500-sheet paper feeder
Walk around
Back and side view
 Printer drivers
Printer software
Operating system JetReady
 Additional drivers
Software for networks
Operating system
PCL
 Utilities
HP Web Jetadmin
Linux
 HP toolbox
 Other components and utilities
Network administrator
Windows
Macintosh OS
 Supported paper weights and sizes
Print media specifications
Tray Dimensions Weight or thickness Capacity
Tray 1 paper sizes1
 Tray 3 paper sizes1
Tray 2 paper sizes1
 216 by 279 mm 60 to 105 g/m
 Control panel
 Control panel buttons
Control panel overview
Control panel buttons and lights
Button name Function
 Indicator
Control panel indicator lights
Display
Button name
 Printer display
Accessing the control panel from a computer
 Getting started basics
Control panel menus
Ready
 Menu hierarchy
To access the menus
Information menu
Paper handling menu
 Override A4/LETTER
Configure device menu
Manual Feed
 Diagnostics menu
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 Information menu
 Paper handling menu
Weights and sizes for a
Menu item Value Description
Tray 1 Type Tray 2 Size Tray 3 Size Tray 2 Type Tray 3 Type
 Default Paper Size Default Custom Paper Size
Configure device menu
Unit of Measure Dimension Y Dimension
Printing menu
 Menu item Values
Courier Font Regular Dark Wide A4 YES Print PS Errors OFF
 Print quality menu
 Guard Fuser
Adjust Tray 1, Adjust Tray 2, and Adjust Tray 3 is
 System setup menu
 See PowerSave time for more information
 See Auto continue for more information
See Jam recovery for more information
 Menu
Resets menu
 None
 Diagnostics menu
 Tray behavior options use requested tray and manually feed
Changing printer control panel configuration settings
To set use requested tray
To set manually feed prompt
 To set PowerSave time
PowerSave time
To disable or enable PowerSave
 To set the display brightness
Display brightness
To set the personality
 To set the clearable warnings
Auto continue
To set the auto continue
 To set jam recovery response
Jam recovery
Supplies low
To set supplies low reporting
 To select language
Language
 Using the printer control panel in shared environments
 Configuration
 Connecting the USB cable
USB configuration
USB port connection
 Parallel port connection
 Available enhanced I/O interfaces
HP Jetdirect print servers
 Windows and Windows NT networks
NetWare networks
AppleTalk networks
UNIX/Linux networks
 Configuring TCP/IP parameters
Network configuration
Configuring TCP/IP parameters using Bootp or Dhcp
 Setting the subnet mask
Setting an IP address
 To select Configure Device
Setting the default gateway
To select Config Method
To highlight Manual Settings
 Setting the syslog server
 Setting the link speed
Setting the idle timeout
 To disable AppleTalk
To disable IPX/SPX
Disabling network protocols optional
 To disable DLC/LLC
 Printing tasks
 Source
Controlling print jobs
Type and Size
 Gaining access to printer driver settings
Priority for print settings
Operating System Temporary change settings For print jobs
Permanently change default settings1
 Change settings that you want
 Paper to avoid
Selecting paper
Paper that can damage the printer
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 Configuring size
Configuring trays
Configuring type
 Tray 1 custom paper
Dimension
Unit of measure
 Printing from Tray 1 multipurpose tray
 Loading paper into Tray
 First
 To load envelopes into Tray
Printing envelopes from Tray
 Printing envelopes
 Address type Left margin Top margin
Printing from Tray 2 and Tray
 To avoid jams, never add or remove a tray during printing
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 Loading paper into Tray
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 Transparencies
Printing on special media
Glossy paper
Colored paper
 Heavy paper
Labels
 Preprinted forms and letterhead
HP LaserJet Tough paper
Recycled paper
 Sided duplex printing
Control panel settings for automatic 2-sided printing
Automatic 2-sided printing available for the hp color
LaserJet 3700dn and 3700dtn printers
 Manual 2-sided printing
Options for binding 2-sided printing jobs
 On the Finishing tab, select Print on Both Sides Manually
To manually print on two sides duplex
 If prompted by a message at the control panel, press
 Printing a different first
Special printing situations
Printing on custom-size paper
Stopping a print request
 To stop the current print job using the software application
 Managing memory hp color LaserJet 3700 series printer only
 Managing the printer
 Menu map
Printer information pages
To select Print Menu MAP
 Press to select Print Configuration
Configuration
Supplies status
To print the supplies status
 Press to select Print File Directory
Demo
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 Connection
To access the embedded Web server using a network
 Information tab
Settings tab
 Other links
Networking tab
 Supported operating systems
Using the hp toolbox
Supported browsers
To view hp toolbox
 HP toolbox sections
Troubleshooting tab
Status tab
Alerts tab
 Set up status alerts
Advanced Printer Settings window
Set up e-mail alerts
Administrative settings
 HP toolbox links
Settings tab
Information tab
Network tab
 Color
 HP ImageREt
Using color
Paper selection
Standard red-green-blue sRGB
 Cmyk ink set emulation PostScript only
 Managing color
Automatic or manual color adjustment
Print in Grayscale
Manual color options
 Managing color
 Matching colors
 105
Maintenance
 Supplies life
Managing supplies
 Press to highlight Print Supplies Status
Checking the print cartridge life
Cartridge Replace Color
75,000 pages Months
 Using HP Web Jetadmin
Using the hp toolbox
Print cartridge storage
HP print cartridges
 HP fraud hotline
Print cartridge authentication
 Replacing supplies and parts
Supply replacement guidelines
Locating supplies and parts
Changing print cartridges
 To change the print cartridge
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 Replacing the transfer kit
 To replace the transfer unit
 Recycle
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 Replacing the fuser and pickup roller
To reset the transfer unit count
 To replace the fuser
 Recycle
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 To replace the pickup roller
 Remove the new pickup roller from the bag
 To reset the fuser count
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 To clean the printer using the printer control panel
Cleaning the printer
 See Using the embedded Web server hp color
Configuring e-mail alerts
Software Information location
LaserJet 3700 series printer only for general
 129
Problemsolving
 Factors affecting printer performance
Basic troubleshooting checklist
 Critical error messages
Error messages
Control panel message types
Status messages
 Control panel messages
Control panel messages
 Do not Power OFF Flash File Operation Failed
Cleaning Data Received
Flash Device Failure
Flash File System is Full
 Install Fuser
Install Color Cartridge
Flash is Write Protected
Genuine HP Supplies Designed for Prod
 Do not Power OFF
Install Transfer Unit
Load Tray X Type Size
Manually Feed Output Stack
 NON HP Supply USE
NON HP Supply Detected
Order Color Cartridge
Order Fuser KIT
 Order Supplies
Configuration
Order Transfer KIT
Demo
 Font List
Intermittent Mode
Menu MAP
Registration
 Ready To clear press Diagnostics mode
Do not Power OFF RAM Disk File Operation Failed
RAM Disk Device Failure
RAM Disk File System is Full
 Remove ALL Print Cartridges
Reload Tray X Trnsprncy Size
Remove AT Least ONE Print Cartridge
Replace Color Cartridge
 Replace Transfer KIT
Replace Supplies
 Unsupported Data on FS Dimm in Slot
Unauthorized Supply in USE
USE Tray X Type Size
 Unauthorized Supply
Memory Error
YY Cartridges not Engaged
13.XX.YY Fuser JAM Lower Rear Door
 13.XX.YY JAM Inside Upper Rear Door
13.XX.YY JAM Inside Lower Rear Door
13.XX.YY JAM in Tray
 Buffer Overflow
Insufficient Memory
Parallel I/O Buffer Overflow
Serial I/O Buffer Overflow
 Unexpected Size in Tray
BAD Serial Transmission
Load Tray X Type Size Unexpected Type in Tray
Load Tray Type Size
 Xxxx Printer Error
Printer Error
To continue turn off then on 52.XY
To continue Turn off then on Description
 55.X
ZZ Error Number
To continue turn off then on 57.X
To continue Turn off then on
 Storage Error Settings Changed
Printer Error For help press ?
No System
Permanent Storage Full
 8X.YYYY EIO Error
 To disable paper jam recovery
Paper jam recovery
Paper jams
Paper jam locations shown without optional Tray
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 Common causes of paper jams
Common causes of paper jams
 Solution
Issue Cause
Common causes of paper jams1
 Common causes of paper jams
Issue Cause Solution
 Jam in Tray
Clearing paper jams
 Clearing paper jams
 Jam in Tray 2 or Tray
 Printing on special media for more information
 Jam inside the upper rear door
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 Jam inside the fuser area
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 Jam inside the lower rear door rear output bin
 Jam inside the front door
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 Jam in the duplexer
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 Paper handling problems
Paper handling problems
Printer feeds multiple sheets
Two pages are printed on one piece of paper
 Size
Printer feeds incorrect
Printer pulls from incorrect tray
Exclusively
 Automatically
Paper does not feed
 Cause Solution
Issue
Paper does not feed from Trays 2
 Will not feed
Transparencies or glossy paper
Envelopes jam or will not feed in the printer
 Output is curled or wrinkled
 Prints on one side even when 2- sided duplex was selected
See Supported paper weights
Printing
 Paper path test
Troubleshooting information pages
Registration
 Event log
 Printer response problems
Printer response problems
No display message Control panel display is hard to read
 See Changing printer control panel configuration settings
Configuration settings
Printer is on, but nothing prints
See Control panel messages
 Printer is on but is not receiving data
 Issue
 Printer control panel problems
Printer control panel problems
 Color printing problems
Color printing problems
Grayscale is selected
Driver
 Printed colors do not match
Click Settings
Screen colors
 Incorrect printer output
Incorrect printer output
Incorrect fonts are printed
Erratic, missing characters or
 Guidelines for printing with different fonts
 Software application problems
Software application problems
 Print quality problems associated with paper
Print quality troubleshooting
Overhead transparency defects
 Print quality problems associated with paper jams
Print quality problems associated with the environment
Print quality troubleshooting pages
 Calibrating the printer
 Supplies, accessories, and part numbers
Supplies and accessories
Spare parts and supplies availability
Part Part number Type/size
 Part Part number
 Q2671A Cyan print cartridge for
 Media Specification Guide
 Hewlett-Packard limited warranty statement
Service and support
 Print cartridge limited warranty statement
 Transfer unit and fuser limited warranty statement
 On-site service agreements
HP maintenance agreements
Extended warranty
Next-day on-site service
 To repack the printer
Repacking the printer
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 Specifications information
Printer specifications
Physical dimensions
Electrical specifications
 Operating environment specifications
Power consumption average, in watts
Activity level Operator 1m Bystander 1m Sound power
Acoustic emissions
 For the HP Color LaserJet 3700 series printer
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 FCC regulations
Regulatory information
Environmental product stewardship program
Protecting the environment
 Paper use
Power consumption
Plastics
HP LaserJet printing supplies
 Material restrictions
Material Safety Data Sheet Msds For more information
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 Declaration of Conformities
Safety
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 March
 Laser safety
Safety statements
Canadian DOC regulations
EMI statement Korea Vcci statement Japan
 Luokan 1 laserlaite
Laser statement for Finland
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 Working with memory
Printing a configuration
Print server cards
Printer memory
 To install memory and font DIMMs
Installing memory and font DIMMs
 Installing memory and font DIMMs
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 To enable fonts from the PCL 6 printer driver for Windows
To enable memory for Windows
Enabling memory
Enabling the language font Dimm
 To check Dimm installation
Checking Dimm installation
 To install an HP Jetdirect print server card
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 Glossary
Bootp
 IPX/SPX
 PJL
 TCP/IP
 Index
Symbols/Numerics
 Language
 Troubleshooting
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Page
 Q1321-90901