Issue

Cause

Solution

Printer is on but is not receiving data

The printer Ready indicator light is not lit.

The front door is not closed properly.

A printer message other than Ready appears on the printer control panel.

Press STOP to return the printer to the Ready state.

Close the front door firmly.

See Control panel messages.

The interface cable is not correct for this configuration.

Select the correct interface cable for your configuration. See Parallel configuration (hp color LaserJet 3700 series printer only) or Enhanced I/O (EIO) configuration (hp color LaserJet 3700 series printer only).

The interface cable is not securely connected to both the printer and the computer.

The printer is not configured correctly.

The interface configurations shown on the printer configuration page do not match the configurations on the host computer.

Disconnect and reconnect the interface cable.

See Changing printer control panel configuration settings for configuration information.

Configure the printer to match the computer configuration.

The computer is not working

Try using an application that

properly.

you know works properly to

 

check the computer, or, if

 

connected via the parallel port,

 

in DOS, type Dir>Prn at the

 

DOS command prompt.

The computer port that the printer is connected to is not configured or is not working properly.

The printer has not been correctly named for the network or Macintosh.

Run another peripheral connected to this port to verify that the port is working properly.

For Macintosh, use the appropriate utility to name the printer on the network. From the Chooser, select the AppleTalk zone and the printer.

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HP 3700, 3500 manual Issue Cause Solution, Printer is on but is not receiving data
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3700, 3500 specifications

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