Basic troubleshooting checklist
If you are experiencing problems with the printer, the following checklist can help identify the cause of the problem:
●Is the printer connected to power?
●Is the printer on?
●Is the printer in the Ready state?
●Are all necessary cables connected?
●Are any messages displayed on the control panel?
●Was a genuine HP supply installed?
●Were recently replaced print cartridges installed correctly? Was the pull tab on the cartridge removed?
●Were recently installed supply items (image fuser kit and image transfer kit) installed correctly?
If you cannot find solutions to printer problems in this guide, see http://www.hp.com/support/ clj3500 for the HP Color LaserJet 3500 series printer and http://www.hp.com/support/clj3700 for the HP Color LaserJet 3700 series printer.
For additional information on installation and setup of the printer, see the Getting Started Guide for this printer.
Factors affecting printer performance
Several factors affect the time it takes to print a job. Among these is maximum printer speed, measured in pages per minute (ppm). Other factors that affect printing speed include the use of special paper (such as transparencies, heavy paper, and
●the complexity and size of graphics
●the speed of the computer you are using
●for the HP Color LaserJet 3500 printer, the USB connection
●for the HP Color LaserJet 3700 series printer, the printer I/O configuration [network, parallel, or USB 1.1(The parallel interface provides backward compatibility; however, a USB or network connection is recommended to optimize performance.)]
●the amount of printer memory installed
●the network operating system and configuration (if applicable)
●for the HP Color LaserJet 3700 series printer, printer personality (PCL or PostScript 3 emulation)
Note | Adding additional printer memory can resolve memory problems, improve how the printer |
| handles complex graphics, and improve download times, but it will not increase maximum |
| printer speed (ppm rating). |
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