AT&T TL91178, TL9178 to Battery installation & charging, pages 9-10, in this, Troubleshooting

Appendix D

Troubleshooting

	•	Reset the telephone base. Unplug the electrical power.
		Wait for approximately 15 seconds, then plug it back in.
		Allow up to one minute for the cordless handset and tel-
		ephone base to reset.
	•	You may need to purchase a new battery. Please refer
		to Battery installation & charging, pages 9-10, in this
		user’s manual.
I cannot get a	•	First try all the suggestions above.
dial tone.	•	Move the cordless handset closer to the telephone base.
		You might have moved out of range.
	•	If the previous suggestions don’t work, disconnect the
		telephone base from the telephone jack and connect to
		a different phone. If there is no dial tone on that phone
		either, the problem is in your wiring or local service.
		Contact your local telephone company.
	•	Your line cord might be malfunctioning. Try installing a
		new line cord.
I cannot dial	•	First try all the suggestions above.
out.	•	Make sure you have a dial tone before dialing. The
		cordless handset may take a second or two to find the
		telephone base and produce a dial tone. This is normal.
		Wait an extra second before dialing.
	•	Eliminate any background noise. Noise from a television,
		radio or other appliances may cause the phone to not
		dial out properly. If you cannot eliminate the background
		noise, first try muting the cordless handset before
		dialing, or dialing from another room in your home with
		less background noise.
	•	If the other phones in your home are having the same
		problem, the problem is in your wiring or local service.
		Contact your local telephone company (charges
		may apply).

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