REPAIR
If your Superprint Pro80 LVD is not working, we may be able to help you solve the problem
over the telephone. Call Ultratec at the number on the inside front cover.
Follow these steps if you need to send the Superprint Pro80 LVD to our repair
center:
1. Pack it in the original shipping carton or a similar sturdy box.
2. Include a note that describes the problem. The note will help our technicians find
the problem.
3. Insure the Superprint Pro80 LVD for shipment. Ultratec or an authorized Ultratec
repair center is not responsible for damage during shipping to the center.
4.
Send the Superprint Pro80 LVD to the Ultratec National Service Center at:
Ultratec National Service Center
5901 Research Park Blvd.
Madison, WI 53719
(608) 238-5400 (V/TTY)
email: service@ultratec.com
TROUBLESHOOTING

Dialing Problems

Dialing does not work.
Make sure you have the right tone or pulse setting for your telephone system (see “Dial
Using” on page 53).
The display says ** NO DIRECT CONNECT **.
The Superprint Pro80 LVD is not properly connected to the telephone line or the line
may be in use. Be sure the cord is firmly plugged into the Superprint Pro80 LVD and the
telephone wall jack. You can also try using a different telephone cord or wall jack.

Display/Connection Problems

The display shows all numbers, symbols, or unreadable characters instead of
words.
Press the . If that does not help and you have a Turbo Code connection, try
changing from Turbo Code to Baudot code. Hold down the and keys and
press to change to Baudot code. If the symbols are
scrolling across the display very fast, hang up the call and try again. This could be a bad
connection.
B
ShiftCtrl
Spacebar
CARE & REPAIR • 67