Lexmark 19Z4028, 432, 632 Solving printing problems, Error message about reading USB drive appears

Troubleshooting 260

Solving printing problems

Multiple‑language PDFs do not print

The documents contain unavailable fonts.

1Open the document you want to print in Adobe Acrobat.

2Click the printer icon. The Print dialog appears.

3Select Print as image.

4Click OK.

Error message about reading USB drive appears

Make sure the USB drive is supported. For information regarding tested and approved USB flash memory devices, see “Printing from a flash drive” on page 79.

Jobs do not print

These are possible solutions. Try one or more of the following:

MAKE SURE THE PRINTER IS READY TO PRINT

Make sure Ready or Power Saver appears on the display before sending a job to print.

CHECK TO SEE IF THE STANDARD EXIT BIN IS FULL

Remove the stack of paper from the standard exit bin.

CHECK TO SEE IF THE PAPER TRAY IS EMPTY

Load paper in the tray.

MAKE SURE THE CORRECT PRINTER SOFTWARE IS INSTALLED

•Verify that you are using the correct printer software.

•If you are using a USB port, make sure you are running a supported operating system and using compatible printer software.

MAKE SURE THE INTERNAL PRINT SERVER IS INSTALLED PROPERLY AND WORKING

•Make sure the internal print server is properly installed and that the printer is connected to the network.

•Print a network setup page and check that the status shows Connected. If the status is Not Connected, check the network cables, and then try printing the network setup page again. Contact your system support person to make sure the network is functioning correctly.

Copies of the printer software are also available on the Lexmark Web site at www.lexmark.com.