Manuals / Lexmark / Computer Equipment / All in One Printer

Lexmark 19Z4028, 432, 19Z0101, 632, 832 manual 203, 230-231 paper jams, Paper jam, Troubleshooting 238

Models: X860DE 19Z0102 X862DE 19Z0200 632 19Z0202 832 X864DE 432 19Z4028 19Z0101

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Troubleshooting

238 203, 230–231 paper jams

203 paper jam

1Open Door A by pushing the release latch up and lowering the door.

CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching.

2Open Door E by pushing the release latch and lowering the door.

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Lexmark 19Z4028, 432, 19Z0101, 632, 832, X860DE, X862DE, X864DE, 19Z0202 203, 230-231 paper jams, Paper jam, Troubleshooting 238

Contents

Users Guide December Contents Copying Paper and specialty media guidelinesPrinting Mailing Scanning to a computer or flash drive FaxingScanning to an FTP address Understanding printer menus Maintaining the printer 198 Administrative support 214Troubleshooting 217 287 Power consumption Index 304 Safety information Safety informationPage Finding information about the printer Learning about the printerThank you for choosing this printer Learning about the printer Selecting a location for the printer Other countries and regions -See the printed Scanner Printer configurationsBasic model Printer control panel Finisher Configured modelBasic functions of the scanner High capacity feeder Understanding the ADF and scanner glass Using the ADFUsing the scanner glass You can use the ADF or the scanner glass to scan documents Understanding the printer control panel Description Understanding the home screen Home Press to return to the home screen Display item Description Other buttons that may appear on the home screenDisplay item Function Display item Using the touch-screen buttonsSample touch screen Button Function Home Returns to the home screen Button Function Other touch-screen buttonsButton Button Function Up arrow Moves up to the next screen Features Feature Description Saving paper and toner Using recycled paper and other office papersMinimizing your printers environmental impact Minimizing your printers environmental impact Using the printer control panel Adjusting Power SaverUsing the Embedded Web Server Saving energy Touch the arrows to select a setting Touch Submit To select a Quiet Mode setting On the home screen, touchTouch Settings Touch General Settings Touch Quiet Mode Recycling Returning Lexmark cartridges for reuse or recycling Additional printer setup Additional printer setupInstalling internal options Available internal options Accessing the system board to install internal options Installing a memory card Page Metal pins Installing a flash memory or firmware cardPlastic pins Push the card firmly into place Installing an internal print server or port interface card Installing a printer hard disk Page Reinstalling the system board Gently insert the system board into the printer Installing hardware options Order of installation Installing optional trays Attaching cables Printing a menu settings Verifying printer setupTouch Menu Settings Installing the printer software Setting up the printer softwarePrinting a network setup Windows For Macintosh users Updating available options in the printer driverFor Windows users Macintosh Preparing to set up the printer on a wireless network Setting up wireless printingFollow these instructions if your printer model is wireless Installing the printer on a wireless network Windows Installing the printer on a wireless network Macintosh Prepare to configure the printer Mac OS X version 10.5 or later Reports Network Setup Page orEnter the printer information Applications Internet Connect AirPort Configure the printer for wireless access Configure your computer to use the printer wirelessly Double‑click Printer Setup Utility or Print Center Installing the printer on an Ethernet networkClick Default Browser tab More Printers Select Ethernet connection, and then click Continue Mac OS X version Mac OS X version 10.5 or laterMac OS X version 10.4 or earlier From the first pop‑up menu, select AppleTalk For Windows users Setting up serial printing Windows 7 or earlier WindowsClick Continue Finish Additional printer setup Loading paper and specialty media Setting the Paper Size and Paper TypeConfiguring Universal paper settings Specify a unit of measurement Loading the standard or optional 500‑sheet trays Long ‑edge orientation Short ‑edge orientation Loading A5 or Statement paper sizes Touch Exit Configuration MenuTouch Size Sensing Loading B5 or Executive paper sizes Loading the 2000‑sheet high capacity feederPage Loading the 2,000-sheet dual input trays Page Loading the multipurpose feeder Page Linking trays Press Exit Config MenuLinking and unlinking trays Unlinking trays Click Paper Menu Click Custom Name Assigning a custom paper type nameChanging a Custom Type x name Type a name for the paper type in a Custom Name x box Loading paper and specialty media Click Submit Click Custom Types Paper and specialty media guidelines Paper characteristicsPaper guidelines Selecting paper Fiber contentUnacceptable paper Selecting preprinted forms and letterhead Supported paper sizes Supported paper sizes, types, and weightsStoring paper Basic input trays Legal LetterTabloid Executive Optional input trays Printer engine supports 38-128 g/m2 16-32 lb paper weights Supported paper types and weightsMonarch Paper and specialty media guidelines Printing a document Click Properties, Preferences, Options, or SetupPrinting Printing Placing paper in the trays Tips on using letterheadPrinting on specialty media Orienting the paper for long‑ or short‑edge printing High capacity feeder Without finisher With finisher Multipurpose tray Tips on using transparenciesTips on using envelopes Simplex one-sided printing Duplex two-sided printingPage Printing confidential and other held jobs from Windows Printing confidential and other held jobsHolding jobs in the printer Job type Printing Touch your user name Touch Confidential Jobs Printing from a flash drive Printing a directory list Printing information pagesPrinting a font sample list Printing the print quality test pages Canceling a print job from the computer Canceling a print jobCanceling a print job from the printer control panel Touch Delete Selected Jobs Standard bin Supported finishing featuresFinisher Bin Finisher Bin 2 finishing features Click Settings Click Print Settings Click Quality Menu Adjusting toner darknessBin 3 finishing features Adjust the toner darkness setting Click Submit Making copies Copying using the ADFCopying Making a quick copy Copying on specialty media Copying using the scanner glassCopying photos Making transparencies Copying to letterhead Customizing copy settingsMaking copies using paper from a selected tray Copying from one size to another Example 1 Copying to mixed paper sizes Copying a document that contains mixed paper sizesExample 2 Copying to a single paper size Copying on both sides of the paper duplexing Adjusting copy qualityReducing or enlarging copies Touch Separator Sheets Collating copiesPlacing separator sheets between copies Select one of the following Touch Done Touch Copy It Copying multiple pages onto a single sheetBetween Pages Touch Paper Saver Placing the date and time at the top of each Placing information on copiesCreating a custom job job build Touch Custom Job Canceling a copy job while the pages are being printed Canceling a copy jobCanceling a copy job while the document is in the ADF Placing an overlay message on each Copy to Understanding the copy screens and optionsCopy from Scale Collate ContentSides Duplex Options Separator Sheets Advanced ImagingCustom Job Margin Shift Improving copy quality Question Tip Click E-mail Settings Click Setup E-mail Server Setting up the e-mail functionClick Settings Mailing Creating an e-mail shortcut using the touch screen Configuring the e‑mail settingsCreating an e-mail shortcut using the Embedded Web Server Creating an e-mail shortcut Sending an e-mail using the address book Sending an e-mail using the touch screenSending an e‑mail using a shortcut number Mailing a document Changing the output file type Customizing e-mail settingsAdding e-mail subject and message information Mailing 101 Understanding e-mail options Canceling an e-mailMailing color documents Original Size Binding ResolutionOrientation Mail Subject Advanced Options Faxing Initial fax setupUsing the printer control panel for fax setup Getting printer ready to fax Equipment and service options Fax connection setup Using the Embedded Web Server for fax setupClick Settings Click Fax Settings Click Analog Fax Setup Choosing a fax connection Connecting to a DSL service Connecting to an analog telephone lineFaxing 107 Touch Settings Touch Fax Settings Touch Analog Fax Settings Connecting to a PBX or Isdn systemConnecting to a distinctive ring service Faxing 108 Faxing 109 Connecting to an adapter for your country or regionTouch Distinctive Ring Settings Country/region Sending a fax using the printer control panel Setting the outgoing fax name and numberSetting the date and time Click Settings Click Security Click Set Date and Time Sending a fax using the computer Creating shortcuts Creating a fax destination shortcut using the touch screen Using the address book Using shortcuts and the address bookUsing fax shortcuts Faxing 113 Making a fax lighter or darker Customizing fax settingsChanging the fax resolution Sending a fax at a scheduled time Viewing a fax log Canceling an outgoing faxTouch Delayed Send Blocking junk faxes Understanding fax options Faxing 116 Improving fax quality Faxing 117 Forwarding a fax Holding and forwarding faxesHolding faxes Faxing 118 Fax ‑mail Click Fax Settings Click Analog Fax SetupPrint Print and Forward ESF Scanning to an FTP address Scanning to an FTP address using the keypadScanning to an FTP address Scanning to an FTP address 120 Creating an FTP shortcut using the Embedded Web Server Scanning to an FTP address using a shortcut numberScanning to an FTP address using the address book Click FTP Shortcut Setup Creating an FTP shortcut using the touch screen Understanding FTP options Scanning to an FTP address 123 Improving FTP quality Scanning to an FTP address 124 Scanning to a computer or flash drive 125 Scanning to a computer or flash driveScanning to a computer Click Scan Profile Click Create Scan Profile Understanding scan profile options Quick SetupScanning to a flash drive Format Type Compression Default ContentColor Advanced Imaging Improving scan qualityScanning to a computer or flash drive 128 Menus list To access the menus, touch on the home screenUnderstanding printer menus Understanding printer menus 129 Paper Size/Type menu Default Source menuPaper menu Understanding printer menus 130 Tray x Type Understanding printer menus 131MP Feeder Size MP Feeder Type Understanding printer menus 132Manual Paper Size Configure MP menu Understanding printer menus 133 Paper Texture menu Substitute Size menuUnderstanding printer menus 134 Understanding printer menus 135 Paper Loading menu Understanding printer menus 136 Understanding printer menus 137 Custom Types menuCustom Names menu Menu item Definition Custom Bin Names menu Universal Setup menuCustom Scan Sizes menu Understanding printer menus 138 Bin Setup menu Understanding printer menus 139 Reports menu Understanding printer menus 140 Understanding printer menus 141 Standard Network or Network x menus Network/Ports menuActive NIC menu Understanding printer menus 142 Understanding printer menus 143 Understanding printer menus 144 Standard USB menuUSB Buffer Understanding printer menus 145 Network Reports menuNetwork Card menu This menu is available from the Network/Ports menu TCP/IP menu Understanding printer menus 146 IPv6 menu Understanding printer menus 147 AppleTalk menu Wireless menuNetwork/Ports Network x Net x Setup Wireless Understanding printer menus 148 NetWare menu Smtp Setup menuUse the following menu to configure the Smtp server LexLink menu Understanding printer menus 150 Confidential Print menu Security menuMiscellaneous menu Understanding printer menus 151 Disk Wiping menu Understanding printer menus 152 Set Date and Time menu Security Audit Log menuUnderstanding printer menus 153 General Settings menu Settings menuUnderstanding printer menus 154 Eco-Mode Run Initial setupUnderstanding printer menus 155 Paper Sizes Timeouts AlarmsUnderstanding printer menus 156 Factory Defaults Print RecoveryUnderstanding printer menus 157 Copy Settings menu Understanding printer menus 158 Understanding printer menus 159 Understanding printer menus 160 Header/Footer Understanding printer menus 161 Fax Mode Analog Fax Setup menu Fax Settings menuUnderstanding printer menus 162 General Fax Settings Understanding printer menus 163 Fax Send Settings Understanding printer menus 164 Understanding printer menus 165 Understanding printer menus 166 Fax Receive Settings Understanding printer menus 167 Fax Log Settings Understanding printer menus 168 Understanding printer menus 169 Speaker SettingsDistinctive Rings Menu item Single Ring Fax Server Setup Fax Mode Fax Server Setup menuUnderstanding printer menus 170 ‑mail Settings menu Understanding printer menus 171 Understanding printer menus 172 Format Understanding printer menus 173 Color ‑mail images sent as Understanding printer menus 174Jpeg Quality ‑mail Bit Depth Understanding printer menus 175 Use cc/bcc FTP Settings menu Understanding printer menus 176 Understanding printer menus 177 FTP bit Depth Understanding printer menus 178Base File Name Flash Drive menu Scan SettingsUnderstanding printer menus 179 Understanding printer menus 180 Photo Jpeg Quality Understanding printer menus 181Scan bit Depth Understanding printer menus 182 Print SettingsCopies ‑up pages/side Understanding printer menus 183Duplex Binding ‑up Border Setup menu Print SettingsUnderstanding printer menus 184 Download Target Understanding printer menus 185Print Area Job Accounting Menu item Resource Save Finishing menuUnderstanding printer menus 186 Print All Order Understanding printer menus 187 ‑up pages ‑side Quality menu Understanding printer menus 188 Utilities menu Understanding printer menus 189 Understanding printer menus 190 Menu item Scale to Fit PCL Emul menu PostScript menuUnderstanding printer menus 191 PCL Emulation Settings Symbol SetUnderstanding printer menus 192 Understanding printer menus 193 Tray Renumber Font Size Html menuUnderstanding printer menus 194 Scale XPS menu Booklet Adjustments menuImage menu Understanding printer menus 195 Touch Booklet Adjustments Help menu Understanding printer menus 197 Maintaining the printer Cleaning the exterior of the printerMaintaining the printer 198 Maintaining the printer 199 Cleaning the scanner glassAdjusting scanner registration Touch Scanner Test Checking the status of supplies Storing suppliesConserving supplies Checking the status of supplies from a network computer Ordering toner cartridges Ordering a maintenance kitOrdering supplies Ordering a photoconductor kit Ordering staple cartridges Ordering a cleaning kitReplacing supplies Replacing the toner cartridgePage Replacing the photoconductor Maintaining the printer 205 Page Page Page Moving the printer Before moving the printer Removing the optional trays Page Page Shipping the printer Moving the printer to another locationMaintaining the printer 213 Administrative support 214 Administrative supportChecking the virtual display Checking the device status Administrative support 215Click Device Status Restoring the factory default settings Administrative support 216 Solving basic printer problems TroubleshootingSolving basic problems Embedded Web Server does not open Change input src to Custom Type Name Troubleshooting 218Understanding printer messages Change input src to Custom Type Name load orientation Change input src to size Troubleshooting 219Change input src to Custom String load orientation Change input src to size load orientation Check input src orientation or guides Change input src to type size load orientationCheck input src guides Close door Fax Station Name not set up Weblink server not set up. Contact system administratorDisk Full ‑ Scan Job Canceled Fax Station Number not set up Load input src with Custom Type Name Insert TrayLoad src with Load input src with Custom String Load manual feeder with Troubleshooting 223 Cancel the current jobLoad input src with size Load Manual Feeder with Custom Type Name Load Staples G5, G11, G12 Load Manual Feeder with sizeLoad Manual Feeder with type size Memory full, cannot print faxes Replace all originals if restarting job Restore Held Jobs?Remove paper from standard output bin Remove the stack of paper from the standard exit bin Replace jammed originals if restarting job Scanner Jam Access Cover OpenSome held jobs were not restored Scan Document Too Long Cartridge part number unsupported by device Insufficient memory to support Resource Save featureYy Replace defective or missing cartridge Short paper Insufficient memory for Flash Memory Defragment operation Insufficient memory, some held jobs will not be restoredPpds font error Insufficient memory, some Held Jobs were deleted Standard network software error Network x software errorSerial option x error Defective flash detected Standard parallel port disabled Parallel port x disabledSerial port x disabled Standard USB port disabled Too many disks installed USB port x disabledConfiguration change, held jobs were not restored Too many flash options installed Remove defective disk Routine maintenance neededToo many trays attached Disk full Clearing jams Understanding jam numbers and locations Paper recommendations Jam numbers What to do Troubleshooting 235Open Door A, and then remove the jam Troubleshooting 236 Paper jams Troubleshooting 237 Paper jam 203, 230-231 paper jams Troubleshooting 238Paper jam Open Door D Page Page Troubleshooting 242 Open Door D Remove the jam Close Door DPage 24x paper jam Troubleshooting 244Jam in Tray Troubleshooting 245 Clearing Area a Open Door B Pull the jam up and toward you Close Door B Troubleshooting 246Clearing Area B Touch Continue Clearing Area C Troubleshooting 247Open Door C Pull the jam up and toward you Close Door C Troubleshooting 248 280‑281 paper jamsPage Troubleshooting 250 Open Door F Remove the jam Close Door F 283, 289 staple jams Staple errorTroubleshooting 251 Lift Door H Remove the jam Close Door HPage Page Troubleshooting 254 28x paper jamPage Troubleshooting 256 Paper jams Paper jams Page Paper jam Error message about reading USB drive appears Solving printing problemsJobs do not print Confidential and other held jobs do not print Job takes longer than expected to print Tray linking does not work Job prints from the wrong tray or on the wrong paperIncorrect characters print Large jobs do not collate Copier does not respond Solving copy problemsUnexpected page breaks occur Scanner unit does not close Poor copy quality Partial document or photo copies Solving scanner problemsChecking an unresponsive scanner Scanning takes too long or freezes the computer Scan was not successfulPoor scanned image quality Partial document or photo scans Solving fax problemsTroubleshooting 267 Cannot scan from a computer Check the Printer Connections Review this Digital Phone Service ChecklistCannot send or receive a fax Check the Telephone Wall Jack Can send but not receive faxes Can receive but not send faxes Received fax has poor print quality Solving option problems Paper tray problems Solving 2,000-sheet drawer problems Flash memory card Internal Solutions PortMemory card Hard disk with adapter Paper frequently jams Solving paper feed problemsUSB/parallel interface card Paper jam message remains after jam is cleared Blank pages Solving print quality problemsIsolating print quality problems Packing Material MAY be on the Toner Cartridge Ghost images Troubleshooting 276Clipped images Check the Guides Gray background Troubleshooting 277Check the Toner Darkness Setting Incorrect margins Print irregularities Troubleshooting 278Paper curl Paper has Absorbed Moisture DUE to High Humidity Fuser MAY be Worn or Defective Check the DARKNESS, BRIGHTNESS, and Contrast SettingsPrint is too dark Toner Cartridge MAY be Defective Print is too light Troubleshooting 280When 88 Cartridge Low appears, order a new toner cartridge Toner is LOW Skewed print Troubleshooting 281Repeating defects Ensure That the Fill Pattern is Correct Toner Cartridge MAY be Defective or LOW on Toner Streaked horizontal linesCheck the Paper Type Toner is Smeared There is Toner in the Paper Path Streaked vertical linesToner fog or background shading appears on Toner Cartridge is Defective Toner rubs off Troubleshooting 284Check the Paper Texture Setting Charge Rolls MAY be Defective Toner specks Troubleshooting 285Contacting customer support Transparency print quality is poor Mail Troubleshooting 286Tech Library Live chat 287 Product informationEdition notice December Trademarks 288 289 Modular component noticeNoise emission levels Meter average sound pressure, dBA Temperature information 290 Laser notice Power consumptionProduct power consumption Laser advisory label European Community EC directives conformity Power SaverOff mode Industry Canada compliance statement CCC EMC notice Bsmi EMC notice Avis de conformité aux normes de l’industrie du CanadaRadio interference notice Regulatory notices for telecommunication terminal equipment South Africa telecommunications notice 294 295 Verwendung dieses Produkts in der Schweiz Using this product in SwitzerlandUtilisation de ce produit en Suisse Uso del prodotto in Svizzera Industry Canada Canada Regulatory notices for wireless productsExposure to radio frequency radiation Industry Canada Canada Taiwan NCC RF notice statement India emissions notice 298 299 ΤΗΣ Οδηγιασ 1999/5/ΕΚ Lexmark International, Inc., Lexington, KY Limited warranty300 Extent of limited warranty Limited warranty service301 Additional rights Patent acknowledgmentLimitation of liability 302 303 Numerics SymbolsIndex Index 304Page FTP Page Page Page