Manuals / Lexmark / Computer Equipment / All in One Printer

Lexmark 19Z0102 Troubleshooting, Open Door E by pushing the release latch and lowering the door

Models: X860DE 19Z0102 X862DE 19Z0200 632 19Z0202 832 X864DE 432 19Z4028 19Z0101

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5Open Door E by pushing the release latch and lowering the door.

Troubleshooting

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5Open Door E by pushing the release latch and lowering the door.

6Pull the jam up.

7Close Door E.

8Close Door A.

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Lexmark 19Z0102, 432, 19Z0101, 632, 832 manual Troubleshooting, Open Door E by pushing the release latch and lowering the door

Contents

December Users GuideX860de, X862de, X864de Safety information ContentsAdditional printer setup Learning about the printerPrinting Paper and specialty media guidelinesCopying E-mailingScanning to an FTP address FaxingScanning to a computer or flash drive Understanding printer menusTroubleshooting Administrative supportMaintaining the printer NoticesEdition notice IndexSafety information SAVE THESE INSTRUCTIONS Thank you for choosing this printer Learning about theprinterFinding information about the printer In other countries and regions -See the printed Selecting a location for the printerBasic model Printer configurationsBasic functions of the scanner Configured modelUsing the scanner glass Using the ADFUnderstanding the ADF and scanner glass Description Understanding the printer control panelLearning about the printer Understanding the home screenDescription 5 HomeDescription Display itemCopy Display itemSample touch screen Using the touch-screen buttonsDisplay item FunctionButton Other touch-screen buttonsFunction ButtonButton Learning about the printerFunction Up arrowFeature FeaturesDescription Minimizing your printersenvironmental impact Using recycled paper and other office papersSaving paper and toner Using the Embedded Web Server Adjusting Power SaverUsing the printer control panel Saving energyRecycling Lexmark products Recycling2 Touch Settings 3 Touch General Settings 4 Touch Quiet Mode Returning Lexmark cartridges for reuse or recycling Installing internal options Additional printer setupAvailable internal options Accessing the system board to install internal options 1 Flash memory and firmware card connectors 2 Memory card connector Installing a memory card3 Open the memory card connector latches Additional printer setup4 Align the notch on the memory card with the ridge on the connector 6 Reattach the system board coverPlastic pins Installing a flash memory or firmware cardMetal pins Installing an internal print server or port interface card Installing a printer hard disk 3 Attach the ribbon cable to the hard disk Additional printer setup4 Attach the mounting plate to the hard disk with the screws Reinstalling the system board Order of installation Installing hardware options1 Tray 3 and Tray 4 500-sheet trays or 2,000-sheet dual input trays Installing optional trays2 Tray 1 and Tray 2 500-sheet trays Tray 5 2,000-sheet high capacity feederDuplex unit Attaching cablesPrinting a menu settings page Verifying printer setup4 Touch Menu Settings Page Printing a network setup page Setting up the printer softwareInstalling the printer software In WindowsFor Windows users Updating available options in the printer driverFor Macintosh users In MacintoshPreparing to set up the printer on a wireless network Setting up wireless printingInstalling the printer on a wireless network Windows Prepare to configure the printer Installing the printer on a wireless network MacintoshIn Windows In Windows 7 or earlierReports Network Setup Page or Reports Network Setup Page Enter the printer informationIn Mac OS X version 10.5 or later System Preferences Network Wi‑FiConfigure your computer to use the printer wirelessly Configure the printer for wireless accessIn Mac OS X version 10.5 or later System Preferences Network Wi‑Fi2 Double‑click Printer Setup Utility or Print Center Installing the printer on an Ethernet network2 Double‑click Printer Setup Utility or Print Center 4 Click Default Browser tab More PrintersFor Macintosh users For Windows usersIn Windows In Windows 7 or earlierIn Mac OS X version 10.4 or earlier In Mac OS X version 10.5 or laterIn Mac OS X version b Double‑click Printer Setup Utility or Print CenterIn Windows For Windows usersIn Windows 7 or earlier For Macintosh users Setting up serial printingSystem Preferences Print & Scan System Preferences Print & Fax In Windows 7 or earlier In WindowsIn Windows h Click Continue FinishIn Windows 7 or earlier Configuring Universal paper settings Setting the Paper Size and Paper TypeLoadingpaperand specialty media Specify a unit of measurementLoading the standard or optional 500‑sheet trays Short ‑edge orientation Long ‑edge orientation10 Touch Exit Configuration Menu Loading A5 or Statement paper sizes6 Touch Size Sensing Loading the 2000‑sheet high capacity feeder Loading B5 or Executive paper sizes10 Touch Exit Configuration Menu 6 Touch Size SensingLoading paper and specialty media Loading the 2,000-sheet dual input trays 4 Load paper in the tray with the print side up Loading paper and specialty media5 Insert the tray Loading the multipurpose feeder 5 Load the paper or specialty media into the feeder Loading paper and specialty mediaLinking and unlinking trays Loading letter‑ or A4‑size paper in the short-edge orientationLinking trays Unlinking traysChanging a Custom Type x name Assigning a custom paper type name3 Touch Paper Menu 4 Touch Paper Size/Type 5 Click Paper Menu 6 Click Custom Name9 Click Custom Types Submitting Selection appearsSubmitting Selection appears Weight Paper characteristicsMoisture content Paper andspecialtymedia guidelinesUnacceptable paper Fiber contentSelecting paper Selecting preprinted forms and letterheadStoring paper Supported paper sizes, types, and weightsSupported paper sizes Basic input traysPaper and specialty media guidelines DimensionsPaper size Standard 500 ‑sheet trays Tray 1 Multipurpose feederDimensions Optional input traysPaper size OptionalDimensions Supported paper types and weightsPaper and specialty media guidelines Paper sizeStandard Paper typeMultipurpose OptionalPrinting a document Printingb Click Properties, Preferences, Options, or Setup For Windows usersPrinting on specialty media Tips on using letterheadPlacing paper in the trays Orienting the paper for long‑ or short‑edge printingPrinting High capacity feederShort ‑edge orientation Long ‑edge orientationTips on using envelopes Tips on using transparenciesMultipurpose tray Have bent corners Have rough, cockle, or laid finishes PrintingHolding jobs in the printer Printing confidential and other held jobsPrinting confidential and other held jobs from Windows 2 Click Properties, Preferences, Options, or Setup8 Touch Confidential Jobs Printing confidential and other held jobs from a Macintosh computer7 Touch Confidential Jobs Printing from a flash drive Printing a font sample list Printing information pagesPrinting a directory list Printing the print quality test pagesCanceling a print job from the printer control panel Canceling a print jobCanceling a print job from the computer For Windows usersStandard bin Supported finishing featuresFinisher Bin Finisher BinFinisher Bin Finisher Bin 2 finishing featuresSize Two hole punchBin 3 finishing features Adjusting toner darkness2 Click Settings 3 Click Print Settings 4 Click Quality Menu Copying Copying using the ADFMaking copies Making a quick copyCopying photos Copying using the scanner glassCopying on specialty media Making transparenciesMaking copies using paper from a selected tray Customizing copy settingsCopying to letterhead Copying from one size to anotherExample 1 Copying to mixed paper sizes Copying a document that contains mixed paper sizesExample 2 Copying to a single paper size Copying on both sides of the paper duplexing Adjusting copy qualityReducing or enlarging copies Placing separator sheets between copies Collating copies5 Touch Separator Sheets Between Copies Between JobsBetween Pages Copying multiple pages onto a single sheet6 Touch Paper Saver Creating a custom job job build Placing information on copiesPlacing the date and time at the top of each page 5 Touch Custom JobCanceling a copy job while the document is in the ADF Canceling a copy jobCanceling a copy job while copying pages using the scanner glass Canceling a copy job while the pages are being printedCopy from Understanding the copy screens and optionsCopy to ScaleSides Duplex ContentCollate OptionsCustom Job Advanced ImagingSeparator Sheets Margin ShiftQuestion Improving copy qualityE-mailing Setting up the e-mail functionGetting ready to e-mail 2 Click SettingsCreating an e-mail shortcut using the Embedded Web Server Configuring the e‑mail settingsCreating an e-mail shortcut using the touch screen Creating an e-mail shortcutSending an e‑mail using a shortcut number Sending an e-mail using the touch screenSending an e-mail using the address book E-mailing a documentAdding e-mail subject and message information Customizing e-mail settingsChanging the output file type 12 Touch E-mail ItE-mailing color documents Canceling an e-mailUnderstanding e-mail options Original SizeOrientation ResolutionBinding E-mail SubjectAdvanced Options Using the printer control panel for fax setup Initial fax setupFaxing Getting printer ready to faxChoosing a fax connection Using the Embedded Web Server for fax setup2 Click Settings 3 Click Fax Settings 4 Click Analog Fax Setup Connecting to a DSL service Connecting to an analog telephone lineConnecting to a distinctive ring service Connecting to a PBX or ISDN systemb Touch Settings c Touch Fax Settings d Touch Analog Fax Settings f Touch Distinctive Ring Settings Connecting to an adapter for your country or regionSetting the date and time Setting the outgoing fax name and numberSending a fax using the printer control panel Sending a faxCreating a fax destination shortcut using the Embedded Web Server Sending a fax using the computerCreating shortcuts 2 Click Settings 3 Click Manage ShortcutsChanging the fax destination shortcut using the Embedded Web Server Creating a fax destination shortcut using the touch screen2 Click Settings 3 Click Manage Shortcuts 4 Click Fax Shortcut SetupUsing fax shortcuts Using shortcuts and the address bookUsing the address book 4 Touch Search Address BookChanging the fax resolution Customizing fax settingsMaking a fax lighter or darker Sending a fax at a scheduled timeCanceling a fax while the original documents are still scanning Canceling an outgoing faxViewing a fax log Blocking junk faxesContent Understanding fax optionsOriginal Size Sides DuplexResolution Improving fax qualityDarkness Advanced OptionsHolding faxes Holding and forwarding faxesForwarding a fax 2 Click Settings 3 Click Fax Settings 4 Click Analog Fax SetupPrint Print and Forward Forward 3 Click Fax Settings 4 Click Analog Fax SetupFax E‑mail FTP LDSS eSF Scanningto an FTPaddress Scanning to an FTP address using the keypadScanning to an FTP address Scanning to an FTP address using the address book Scanning to an FTP address using a shortcut numberCreating an FTP shortcut using the Embedded Web Server 2 Click SettingsUnderstanding FTP options Creating an FTP shortcut using the touch screenOriginal Size Sides DuplexContent ResolutionSend As Advanced OptionsQuestion Improving FTP qualityScanning to a computer Scanningto a computer orflash drive2 Click Scan Profile 3 Click Create Scan Profile Scanning to a flash drive Quick SetupUnderstanding scan profile options Format TypeCompression Default ContentColor Original SizeAdvanced Imaging Improving scan qualityResolution Menus list UnderstandingprintermenusPaper menu Default Source menuPaper Size/Type menu Menu itemMenu item Understanding printer menusDescription Tray x TypeMenu item Understanding printer menusDescription MP Feeder TypeMenu item Configure MP menuDescription Menu itemPaper Texture menu Substitute Size menuMenu item DescriptionMenu item Understanding printer menusDescription Rough Envelope TextureMenu item Paper Loading menuDescription Custom Names menu Custom Types menuMenu item DescriptionCustom Scan Sizes menu Universal Setup menuCustom Bin Names menu Menu itemMenu item Bin Setup menuDescription Menu ItemMenu Item Reports menuDescription Menu itemMenu item Network Setup PageDescription Active NIC menu Network/Ports menuStandard Network or Network x menus Menu item Asset ReportNet x Setup Std Network SetupMenu item DescriptionUnderstanding printer menus Standard USB menuMenu item DescriptionNetwork Card menu Network Reports menuReports Menu item TCP/IP menuDescription Menu itemMenu item IPv6 menuDescription Menu itemAppleTalk menu Wireless menuNetwork/Ports Network x Net x Setup Wireless Menu itemNetWare menu SMTP Setup menuLexLink menu Description Menu itemPrimary SMTP Gateway Miscellaneous menu Security menuConfidential Print menu Menu itemMenu item Disk Wiping menuDescription Menu itemSet Date and Time menu Security Audit Log menuMenu item DescriptionGeneral Settings menu Settings menuMenu item DescriptionUnderstanding printer menus Run Initial setupMenu item DescriptionUnderstanding printer menus end ‑of ‑job message before canceling the remainder of the print jobMenu item DescriptionMenu item Understanding printer menusDescription Sets the amount of time in seconds the printer waits for additionalContent Copy Settings menuMenu item DescriptionMenu item Understanding printer menusDescription Menu item Understanding printer menusDescription Menu item Understanding printer menusDescription Fax Mode Analog Fax Setup menu Fax Settings menuMenu item DescriptionEnable Manual Fax General Fax SettingsMenu item DescriptionMenu item Fax Send SettingsDescription Menu itemMenu item Understanding printer menusDescription Menu item Understanding printer menusDescription Menu item Fax Receive SettingsDescription Menu itemMenu item Fax Log SettingsDescription Menu itemDistinctive Rings Speaker SettingsMenu item DescriptionFax Server Setup Fax Mode Fax Server Setup menuMenu item DescriptionMenu item E ‑mail Settings menuDescription Menu itemMenu item Understanding printer menusDescription Menu item Understanding printer menusDescription Menu item Understanding printer menusDescription Menu item Understanding printer menusDescription Understanding printer menus FTP Settings menuMenu item DescriptionMenu item Understanding printer menusDescription Menu item Understanding printer menusDescription Flash Drive menu Scan SettingsMenu item DescriptionMenu item Understanding printer menusDescription Menu item Understanding printer menusDescription Menu item Print SettingsDescription Menu itemMenu item Understanding printer menusDescription Setup menu Print SettingsMenu item DescriptionMenu item Understanding printer menusPrint Area Download TargetMenu item Resource Save Finishing menuDescription Menu itemMenu item Understanding printer menusDescription Menu item Quality menuDescription Menu itemMenu item Utilities menuDescription Menu itemMenu item PDF menuDescription Menu item Scale to FitPCL Emul menu PostScript menuMenu item DescriptionMenu item Understanding printer menusDescription Menu item Understanding printer menusDescription Menu item HTML menuDescription Menu itemImage menu Booklet Adjustments menuXPS menu Menu item5 Touch Booklet Adjustments Help menuMenu item Understanding printer menusDescription Maintaining theprinter Cleaning the exterior of the printerAdjusting scanner registration Cleaning the scanner glass6 Touch Scanner Test Conserving supplies Storing suppliesChecking the status of supplies Checking the status of supplies from the printer control panelOrdering supplies Ordering a maintenance kitOrdering toner cartridges Ordering a photoconductor kitReplacing supplies Ordering a cleaning kitOrdering staple cartridges Replacing the toner cartridge3 Grasp the handle and pull out the cartridge Maintaining the printer4 Unpack a new cartridge Replacing the photoconductor When 84 Replace photoconductor or 84 Photoconductor low appears, order a new photoconductor immediately. While the printer may continue to function properly after the photoconductor has reached its official end‑of‑life, print quality significantly decreases Maintaining the printer Place the photoconductor on a flat, clean surface3 Lower Side Door A 4 Pull the photoconductor out of the printer 5 Unpack the new photoconductor6 Align and insert the end of the photoconductor Maintaining the printer7 Remove the tape from the top of the photoconductor Maintaining the printer The photoconductor clicks into place when correctly installed8 Push the photoconductor as far as it will go 9 Close Side Door ABefore moving the printer Moving the printerRemoving the optional trays 3 Place the tray into the printer 4 Remove the cable cover Maintaining the printerMaintaining the printer 5 Disconnect the optional drawer connector 6 Attach the cable cover7 Lift the printer off the trays Shipping the printer Moving the printer to another locationFinding advanced networking and administrator information AdministrativesupportUsing the Embedded Web Server Checking the virtual display2 Click Device Status Checking the device status3 Touch Settings 4 Touch General Settings Restoring the factory default settings3 Touch Settings 4 Touch General Settings Solving basic problems TroubleshootingSolving basic printer problems Printer control panel display is blank or displays only diamondsChange input src to Custom Type Name Understanding printer messagesChange input src to Custom Type Name load orientation Change input src to Custom StringChange input src to size Change input src to Custom String load orientationChange input src to size load orientation Change input src to type sizeCheck input src guides Change input src to type size load orientationCheck input src orientation or guides Close doorDisk Full ‑ Scan Job Canceled Weblink server not set up. Contact system administratorFax server To Format not set up. Contact system administrator Fax Station Name not set upLoad src with Insert TrayLoad input src with Custom Type Name Load input src with Custom StringLoad manual feeder with Load input src with sizeLoad Manual Feeder with Custom Type Name Load Manual Feeder with Custom StringLoad Manual Feeder with type size Load Manual Feeder with sizeLoad Staples G5, G11, G12 Memory full, cannot print faxesRemove paper from standard output bin Restore Held Jobs?Replace all originals if restarting job Replace last scanned page and jammed originals if restarting jobSome held jobs were not restored Scanner Jam Access Cover OpenReplace jammed originals if restarting job Scan Document Too Long31.yy Replace defective or missing cartridge 35 Insufficient memory to support Resource Save feature32 Cartridge part number unsupported by device 34 Short paper50 PPDS font error 37 Insufficient memory, some held jobs will not be restored37 Insufficient memory for Flash Memory Defragment operation 37 Insufficient memory, some Held Jobs were deleted54 Serial option x error 54 Network x software error54 Standard network software error 51 Defective flash detected56 Serial port x disabled 56 Parallel port x disabled56 Standard parallel port disabled 56 Standard USB port disabled57 Configuration change, held jobs were not restored 56 USB port x disabled58 Too many disks installed 58 Too many flash options installed58 Too many trays attached 80 Routine maintenance needed61 Remove defective disk 62 Disk fullClearing jams 1565 Emulation error, load emulation option84 Photoconductor low 84 Replace photoconductorPaper recommendations Understanding jam numbers and locationsWhat to do Jam numbersOpen Door A, and then remove the jam 280-281200-201 paper jams 202 paper jam 203 paper jam 203, 230-231 paper jamsTroubleshooting 230 paper jam3 Pull the jam up 4 Close Door E 5 Close Door A 1 Open Door D2 Remove the jam 3 Close Door D Troubleshooting4 Open Door A by pushing the release latch up and lowering the door 5 Open Door E by pushing the release latch and lowering the door Troubleshooting6 Pull the jam up 7 Close Door E 8 Close Door A Troubleshooting 231 paper jam1 Open Door D 2 Remove the jam 3 Close Door D4 Open Door A by pushing the release latch up and lowering the door Troubleshooting5 Pull the jam up and toward you 6 Close Door AJam in Tray 24x paper jamClearing Area A 4 Touch Continue Clearing Area B4 Touch Continue Clearing Area C280-282 paper jams 250 paper jam280‑281 paper jams 2 Pull the jam up and toward you Troubleshooting3 Close Door A 4 Open Door F 5 Remove the jam 6 Close Door FTroubleshooting 282 paper jam1 Open Door F 2 Remove the jam 3 Close Door F 283, 289 staple jams 289 staple error283 paper jam 3 Firmly pull the colored tab to remove the staple cartridge Troubleshooting6 Press down on the staple guard until it snaps securely into place Troubleshooting8 Close Door G 284 paper jam 28x paper jam4 Open Door G 5 Remove the jam 6 Close Door G 7 Lift Door H Troubleshooting8 Remove the jam 9 Close Door H287-288 paper jams 285-286 paper jamsTroubleshooting 1 Lift Door H 2 Remove the jam 3 Close Door HTroubleshooting 290-294 paper jams2 Remove the jam 3 Close Door F 4 Open Door G 5 Remove the jam 6 Close Door G4 Raise the sheet guard Troubleshooting5 Turn the paper advance wheel to the left to remove any jammed pages 6 Close the ADF cover9 Touch Continue 293 paper jamError message about reading USB drive appears Solving printing problemsMultiple‑language PDFs do not print Jobs do not printJob takes longer than expected to print Confidential and other held jobs do not printMAKE SURE YOU ARE USING A RECOMMENDED USB, SERIAL, OR ETHERNET CABLE CHANGE THE PAGE PROTECT SETTING TO OFFIncorrect characters print Job prints from the wrong tray or on the wrong paperTray linking does not work Large jobs do not collateUnexpected page breaks occur Solving copy problemsCopier does not respond Scanner unit does not closeCHECK THE DISPLAY FOR ERROR MESSAGES Poor copy qualityCHECK THE DOCUMENT PLACEMENT THE TONER MAY BE LOWPartial document or photo copies Solving scanner problemsChecking an unresponsive scanner CHECK THE DOCUMENT PLACEMENTScanning takes too long or freezes the computer Scan was not successfulPoor scanned image quality AN ERROR MAY HAVE OCCURRED IN THE PROGRAMPartial document or photo scans Solving fax problemsCannot scan from a computer Caller ID is not shownCHECK THE DISPLAY FOR ERROR MESSAGES Cannot send or receive a faxCHECK THE POWER REVIEW THIS DIGITAL PHONE SERVICE CHECKLISTTEMPORARILY DISABLE CALL WAITING Can send but not receive faxesVOICE MAIL SERVICE MAY BE INTERFERING WITH THE FAX TRANSMISSION CHECK THE RING COUNT DELAY SETTINGSReceived fax has poor print quality Can receive but not send faxesTHE PRINTER IS NOT IN FAX MODE MAKE SURE THE SHORTCUT NUMBER IS SET UP PROPERLYOption does not operate correctly or quits after it is installed Solving option problems4 Click Analog Fax Setup RESET THE PRINTERSolving 2,000-sheet drawer problems Paper tray problemsRESET THE PRINTER MAKE SURE THE PAPER TRAY IS INSTALLED CORRECTLYMemory card Internal Solutions PortFlash memory card Hard disk with adapterUSB/parallel interface card Solving paper feed problemsPaper frequently jams Paper jam message remains after jam is clearedIsolating print quality problems Solving print quality problemsBlank pages 4 Touch General SettingsClipped images ABCDE ABCDE ABCDEGhost images CHECK THE PAPER SIZE SETTINGIncorrect margins Gray backgroundCHECK THE TONER DARKNESS SETTING CHECK THE PAPER SIZE SETTINGPrint irregularities Paper curlCHECK THE PAPER TYPE SETTING CHECK THE PAPER TYPE SETTINGCHECK THE DARKNESS, BRIGHTNESS, AND CONTRAST SETTINGS Print is too darkCHECK THE PAPER TYPE SETTING THE TONER MAY BE LOWCHECK THE DARKNESS, BRIGHTNESS, AND CONTRAST SETTINGS Print is too lightCHECK THE PAPER TYPE SETTING THE PAPER HAS ABSORBED MOISTURE DUE TO HIGH HUMIDITYSkewed print Repeating defectsSolid black or white streaks appear on transparencies or paper CHECK THE PAPER GUIDESABCDE ABCDE ABCDE Streaked horizontal linesCHECK THE PAPER TYPE THE TONER CARTRIDGE MAY BE DEFECTIVE OR LOW ON TONERToner fog or background shading appears on the page Streaked vertical linesABCDE ABCDE ABCDE THERE IS TONER IN THE PAPER PATHCHECK THE PAPER TYPE SETTING Toner rubs offCHECK THE PAPER TEXTURE SETTING THE CHARGE ROLLS MAY BE DEFECTIVEToner specks Contacting customer supportTransparency print quality is poor CHECK THE PAPER TYPE SETTINGE-mail Tech LibraryLive chat Product information NoticesEdition notice 2012 Lexmark International, Inc All rights reservedTrademarks GOVERNMENT END USERSNoise emission levels Modular component notice1-meter average sound pressure, dBA Waste from Electrical and Electronic Equipment WEEE directive Temperature informationProduct disposal ENERGY STARProduct power consumption Power consumptionLaser notice Laser advisory labelOff mode Power SaverEuropean Community EC directives conformity Industry Canada compliance statementRadio interference notice Avis de conformité aux normes de l’industrie du CanadaCCC EMC notice BSMI EMC notice Regulatory notices for telecommunication terminal equipmentNotice to users of the Canadian telephone network South Africa telecommunications noticeAvis réservé aux utilisateurs du réseau téléphonique du Canada Notice to users of the New Zealand telephone networkUtilisation de ce produit en Suisse Using this product in SwitzerlandVerwendung dieses Produkts in der Schweiz Uso del prodotto in SvizzeraExposure to radio frequency radiation Regulatory notices for wireless productsNotice to users in Brazil Industry Canada CanadaNotice to users in the European Union Taiwan NCC RF notice statement India emissions noticeΕλληνική Lexmark International, Inc., Lexington, KY Limited warrantyExtent of limited warranty Limited warranty serviceLimitation of liability Patent acknowledgmentAdditional rights Notices Index SymbolsNumerics Page Page Page Page jobs will not be restored an error has occurred with theRestore Held Jobs? 50 PPDS font error