Manuals / Lexmark / Computer Equipment / All in One Printer

Lexmark X862DE, 432, 19Z0101, 632, 832, X860DE, X864DE, 19Z4028 Clearing Area C, Troubleshooting 247

Models: X860DE 19Z0102 X862DE 19Z0200 632 19Z0202 832 X864DE 432 19Z4028 19Z0101

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Page 247

Troubleshooting

247

Clearing Area C

1Open Door C.

B

C

2Pull the jam up and toward you.

B

C

3Close Door C.

4Touch Continue.

Image 247

Lexmark X862DE, 432, 19Z0101 Clearing Area C, Troubleshooting 247, Open Door C Pull the jam up and toward you Close Door C

Contents

December Users Guide Contents Mailing Paper and specialty media guidelinesPrinting Copying Understanding printer menus FaxingScanning to an FTP address Scanning to a computer or flash drive 287 Administrative support 214Troubleshooting 217 Maintaining the printer 198 Index 304 Power consumption Safety information Safety informationPage Learning about the printer Learning about the printerThank you for choosing this printer Finding information about the printer Other countries and regions -See the printed Selecting a location for the printer Printer control panel Printer configurationsBasic model Scanner High capacity feeder Configured modelBasic functions of the scanner Finisher You can use the ADF or the scanner glass to scan documents Using the ADFUsing the scanner glass Understanding the ADF and scanner glass Description Understanding the printer control panel Home Press to return to the home screen Understanding the home screen Display item Description Other buttons that may appear on the home screenDisplay item Function Button Function Home Returns to the home screen Using the touch-screen buttonsSample touch screen Display item Button Function Other touch-screen buttonsButton Button Function Up arrow Moves up to the next screen Feature Description Features Minimizing your printers environmental impact Using recycled paper and other office papersMinimizing your printers environmental impact Saving paper and toner Saving energy Adjusting Power SaverUsing the Embedded Web Server Using the printer control panel Recycling To select a Quiet Mode setting On the home screen, touchTouch Settings Touch General Settings Touch Quiet Mode Touch the arrows to select a setting Touch Submit Returning Lexmark cartridges for reuse or recycling Available internal options Additional printer setupInstalling internal options Additional printer setup Accessing the system board to install internal options Installing a memory card Page Push the card firmly into place Installing a flash memory or firmware cardPlastic pins Metal pins Installing an internal print server or port interface card Installing a printer hard disk Page Gently insert the system board into the printer Reinstalling the system board Order of installation Installing hardware options Installing optional trays Attaching cables Printing a menu settings Verifying printer setupTouch Menu Settings Windows Setting up the printer softwarePrinting a network setup Installing the printer software Macintosh Updating available options in the printer driverFor Windows users For Macintosh users Preparing to set up the printer on a wireless network Setting up wireless printingFollow these instructions if your printer model is wireless Installing the printer on a wireless network Windows Prepare to configure the printer Installing the printer on a wireless network Macintosh Applications Internet Connect AirPort Reports Network Setup Page orEnter the printer information Mac OS X version 10.5 or later Configure your computer to use the printer wirelessly Configure the printer for wireless access Double‑click Printer Setup Utility or Print Center Installing the printer on an Ethernet networkClick Default Browser tab More Printers Select Ethernet connection, and then click Continue From the first pop‑up menu, select AppleTalk Mac OS X version 10.5 or laterMac OS X version 10.4 or earlier Mac OS X version For Windows users Setting up serial printing Windows 7 or earlier WindowsClick Continue Finish Additional printer setup Specify a unit of measurement Setting the Paper Size and Paper TypeConfiguring Universal paper settings Loading paper and specialty media Loading the standard or optional 500‑sheet trays Long ‑edge orientation Short ‑edge orientation Loading A5 or Statement paper sizes Touch Exit Configuration MenuTouch Size Sensing Loading the 2000‑sheet high capacity feeder Loading B5 or Executive paper sizesPage Loading the 2,000-sheet dual input trays Page Loading the multipurpose feeder Page Unlinking trays Press Exit Config MenuLinking and unlinking trays Linking trays Type a name for the paper type in a Custom Name x box Assigning a custom paper type nameChanging a Custom Type x name Click Paper Menu Click Custom Name Click Custom Types Loading paper and specialty media Click Submit Paper and specialty media guidelines Paper characteristicsPaper guidelines Selecting preprinted forms and letterhead Fiber contentUnacceptable paper Selecting paper Basic input trays Supported paper sizes, types, and weightsStoring paper Supported paper sizes Executive LetterTabloid Legal Optional input trays Printer engine supports 38-128 g/m2 16-32 lb paper weights Supported paper types and weightsMonarch Paper and specialty media guidelines Printing Click Properties, Preferences, Options, or SetupPrinting Printing a document Orienting the paper for long‑ or short‑edge printing Tips on using letterheadPrinting on specialty media Placing paper in the trays Without finisher With finisher High capacity feeder Simplex one-sided printing Duplex two-sided printing Tips on using transparenciesTips on using envelopes Multipurpose trayPage Job type Printing confidential and other held jobsHolding jobs in the printer Printing confidential and other held jobs from Windows Touch Confidential Jobs Printing Touch your user name Printing from a flash drive Printing the print quality test pages Printing information pagesPrinting a font sample list Printing a directory list Touch Delete Selected Jobs Canceling a print jobCanceling a print job from the printer control panel Canceling a print job from the computer Standard bin Supported finishing featuresFinisher Bin Finisher Bin 2 finishing features Adjust the toner darkness setting Click Submit Adjusting toner darknessBin 3 finishing features Click Settings Click Print Settings Click Quality Menu Making a quick copy Copying using the ADFCopying Making copies Making transparencies Copying using the scanner glassCopying photos Copying on specialty media Copying from one size to another Customizing copy settingsMaking copies using paper from a selected tray Copying to letterhead Example 1 Copying to mixed paper sizes Copying a document that contains mixed paper sizesExample 2 Copying to a single paper size Copying on both sides of the paper duplexing Adjusting copy qualityReducing or enlarging copies Select one of the following Collating copiesPlacing separator sheets between copies Touch Separator Sheets Touch Paper Saver Copying multiple pages onto a single sheetBetween Pages Touch Done Touch Copy It Touch Custom Job Placing information on copiesCreating a custom job job build Placing the date and time at the top of each Placing an overlay message on each Canceling a copy jobCanceling a copy job while the document is in the ADF Canceling a copy job while the pages are being printed Scale Understanding the copy screens and optionsCopy from Copy to Options ContentSides Duplex Collate Margin Shift Advanced ImagingCustom Job Separator Sheets Question Tip Improving copy quality Mailing Setting up the e-mail functionClick Settings Click E-mail Settings Click Setup E-mail Server Creating an e-mail shortcut Configuring the e‑mail settingsCreating an e-mail shortcut using the Embedded Web Server Creating an e-mail shortcut using the touch screen Mailing a document Sending an e-mail using the touch screenSending an e‑mail using a shortcut number Sending an e-mail using the address book Mailing 101 Customizing e-mail settingsAdding e-mail subject and message information Changing the output file type Original Size Canceling an e-mailMailing color documents Understanding e-mail options Mail Subject ResolutionOrientation Binding Advanced Options Getting printer ready to fax Initial fax setupUsing the printer control panel for fax setup Faxing Choosing a fax connection Using the Embedded Web Server for fax setupClick Settings Click Fax Settings Click Analog Fax Setup Equipment and service options Fax connection setup Connecting to a DSL service Connecting to an analog telephone lineFaxing 107 Faxing 108 Connecting to a PBX or Isdn systemConnecting to a distinctive ring service Touch Settings Touch Fax Settings Touch Analog Fax Settings Country/region Connecting to an adapter for your country or regionTouch Distinctive Ring Settings Faxing 109 Click Settings Click Security Click Set Date and Time Setting the outgoing fax name and numberSetting the date and time Sending a fax using the printer control panel Creating shortcuts Sending a fax using the computer Creating a fax destination shortcut using the touch screen Faxing 113 Using shortcuts and the address bookUsing fax shortcuts Using the address book Sending a fax at a scheduled time Customizing fax settingsChanging the fax resolution Making a fax lighter or darker Blocking junk faxes Canceling an outgoing faxTouch Delayed Send Viewing a fax log Faxing 116 Understanding fax options Faxing 117 Improving fax quality Faxing 118 Holding and forwarding faxesHolding faxes Forwarding a fax ESF Click Fax Settings Click Analog Fax SetupPrint Print and Forward Fax ‑mail Scanning to an FTP address 120 Scanning to an FTP address using the keypadScanning to an FTP address Scanning to an FTP address Click FTP Shortcut Setup Scanning to an FTP address using a shortcut numberScanning to an FTP address using the address book Creating an FTP shortcut using the Embedded Web Server Understanding FTP options Creating an FTP shortcut using the touch screen Scanning to an FTP address 123 Scanning to an FTP address 124 Improving FTP quality Click Scan Profile Click Create Scan Profile Scanning to a computer or flash driveScanning to a computer Scanning to a computer or flash drive 125 Format Type Quick SetupScanning to a flash drive Understanding scan profile options Compression Default ContentColor Advanced Imaging Improving scan qualityScanning to a computer or flash drive 128 Understanding printer menus 129 To access the menus, touch on the home screenUnderstanding printer menus Menus list Understanding printer menus 130 Default Source menuPaper menu Paper Size/Type menu Tray x Type Understanding printer menus 131MP Feeder Size MP Feeder Type Understanding printer menus 132Manual Paper Size Understanding printer menus 133 Configure MP menu Paper Texture menu Substitute Size menuUnderstanding printer menus 134 Understanding printer menus 135 Understanding printer menus 136 Paper Loading menu Menu item Definition Custom Types menuCustom Names menu Understanding printer menus 137 Understanding printer menus 138 Universal Setup menuCustom Scan Sizes menu Custom Bin Names menu Understanding printer menus 139 Bin Setup menu Understanding printer menus 140 Reports menu Understanding printer menus 141 Understanding printer menus 142 Network/Ports menuActive NIC menu Standard Network or Network x menus Understanding printer menus 143 Understanding printer menus 144 Standard USB menuUSB Buffer This menu is available from the Network/Ports menu Network Reports menuNetwork Card menu Understanding printer menus 145 Understanding printer menus 146 TCP/IP menu Understanding printer menus 147 IPv6 menu Understanding printer menus 148 Wireless menuNetwork/Ports Network x Net x Setup Wireless AppleTalk menu LexLink menu Smtp Setup menuUse the following menu to configure the Smtp server NetWare menu Understanding printer menus 150 Understanding printer menus 151 Security menuMiscellaneous menu Confidential Print menu Understanding printer menus 152 Disk Wiping menu Set Date and Time menu Security Audit Log menuUnderstanding printer menus 153 General Settings menu Settings menuUnderstanding printer menus 154 Paper Sizes Run Initial setupUnderstanding printer menus 155 Eco-Mode Timeouts AlarmsUnderstanding printer menus 156 Factory Defaults Print RecoveryUnderstanding printer menus 157 Understanding printer menus 158 Copy Settings menu Understanding printer menus 159 Header/Footer Understanding printer menus 160 Understanding printer menus 161 Fax Mode Analog Fax Setup menu Fax Settings menuUnderstanding printer menus 162 Understanding printer menus 163 General Fax Settings Understanding printer menus 164 Fax Send Settings Understanding printer menus 165 Understanding printer menus 166 Understanding printer menus 167 Fax Receive Settings Understanding printer menus 168 Fax Log Settings Menu item Single Ring Speaker SettingsDistinctive Rings Understanding printer menus 169 Fax Server Setup Fax Mode Fax Server Setup menuUnderstanding printer menus 170 Understanding printer menus 171 ‑mail Settings menu Format Understanding printer menus 172 Color Understanding printer menus 173 ‑mail Bit Depth Understanding printer menus 174Jpeg Quality ‑mail images sent as Use cc/bcc Understanding printer menus 175 Understanding printer menus 176 FTP Settings menu Understanding printer menus 177 FTP bit Depth Understanding printer menus 178Base File Name Flash Drive menu Scan SettingsUnderstanding printer menus 179 Understanding printer menus 180 Photo Jpeg Quality Understanding printer menus 181Scan bit Depth Understanding printer menus 182 Print SettingsCopies ‑up Border Understanding printer menus 183Duplex Binding ‑up pages/side Setup menu Print SettingsUnderstanding printer menus 184 Job Accounting Understanding printer menus 185Print Area Download Target Print All Order Finishing menuUnderstanding printer menus 186 Menu item Resource Save ‑up pages ‑side Understanding printer menus 187 Understanding printer menus 188 Quality menu Understanding printer menus 189 Utilities menu Menu item Scale to Fit Understanding printer menus 190 PCL Emul menu PostScript menuUnderstanding printer menus 191 PCL Emulation Settings Symbol SetUnderstanding printer menus 192 Tray Renumber Understanding printer menus 193 Scale Html menuUnderstanding printer menus 194 Font Size Understanding printer menus 195 Booklet Adjustments menuImage menu XPS menu Help menu Touch Booklet Adjustments Understanding printer menus 197 Maintaining the printer Cleaning the exterior of the printerMaintaining the printer 198 Touch Scanner Test Cleaning the scanner glassAdjusting scanner registration Maintaining the printer 199 Checking the status of supplies from a network computer Storing suppliesConserving supplies Checking the status of supplies Ordering a photoconductor kit Ordering a maintenance kitOrdering supplies Ordering toner cartridges Replacing the toner cartridge Ordering a cleaning kitReplacing supplies Ordering staple cartridgesPage Replacing the photoconductor Maintaining the printer 205 Page Page Page Before moving the printer Moving the printer Removing the optional trays Page Page Shipping the printer Moving the printer to another locationMaintaining the printer 213 Administrative support 214 Administrative supportChecking the virtual display Checking the device status Administrative support 215Click Device Status Administrative support 216 Restoring the factory default settings Embedded Web Server does not open TroubleshootingSolving basic problems Solving basic printer problems Change input src to Custom Type Name load orientation Troubleshooting 218Understanding printer messages Change input src to Custom Type Name Change input src to size load orientation Troubleshooting 219Change input src to Custom String load orientation Change input src to size Close door Change input src to type size load orientationCheck input src guides Check input src orientation or guides Fax Station Number not set up Weblink server not set up. Contact system administratorDisk Full ‑ Scan Job Canceled Fax Station Name not set up Load input src with Custom String Insert TrayLoad src with Load input src with Custom Type Name Load Manual Feeder with Custom Type Name Troubleshooting 223 Cancel the current jobLoad input src with size Load manual feeder with Memory full, cannot print faxes Load Manual Feeder with sizeLoad Manual Feeder with type size Load Staples G5, G11, G12 Remove the stack of paper from the standard exit bin Restore Held Jobs?Remove paper from standard output bin Replace all originals if restarting job Scan Document Too Long Scanner Jam Access Cover OpenSome held jobs were not restored Replace jammed originals if restarting job Short paper Insufficient memory to support Resource Save featureYy Replace defective or missing cartridge Cartridge part number unsupported by device Insufficient memory, some Held Jobs were deleted Insufficient memory, some held jobs will not be restoredPpds font error Insufficient memory for Flash Memory Defragment operation Defective flash detected Network x software errorSerial option x error Standard network software error Standard USB port disabled Parallel port x disabledSerial port x disabled Standard parallel port disabled Too many flash options installed USB port x disabledConfiguration change, held jobs were not restored Too many disks installed Disk full Routine maintenance neededToo many trays attached Remove defective disk Clearing jams Paper recommendations Understanding jam numbers and locations Jam numbers What to do Troubleshooting 235Open Door A, and then remove the jam Paper jams Troubleshooting 236 Paper jam Troubleshooting 237 203, 230-231 paper jams Troubleshooting 238Paper jam Open Door D Page Page Open Door D Remove the jam Close Door D Troubleshooting 242Page 24x paper jam Troubleshooting 244Jam in Tray Clearing Area a Troubleshooting 245 Touch Continue Troubleshooting 246Clearing Area B Open Door B Pull the jam up and toward you Close Door B Clearing Area C Troubleshooting 247Open Door C Pull the jam up and toward you Close Door C 280‑281 paper jams Troubleshooting 248Page Open Door F Remove the jam Close Door F Troubleshooting 250 Lift Door H Remove the jam Close Door H Staple errorTroubleshooting 251 283, 289 staple jamsPage Page 28x paper jam Troubleshooting 254Page Paper jams Troubleshooting 256 Paper jams Page Paper jam Error message about reading USB drive appears Solving printing problemsJobs do not print Job takes longer than expected to print Confidential and other held jobs do not print Large jobs do not collate Job prints from the wrong tray or on the wrong paperIncorrect characters print Tray linking does not work Scanner unit does not close Solving copy problemsUnexpected page breaks occur Copier does not respond Poor copy quality Partial document or photo copies Solving scanner problemsChecking an unresponsive scanner Scanning takes too long or freezes the computer Scan was not successfulPoor scanned image quality Cannot scan from a computer Solving fax problemsTroubleshooting 267 Partial document or photo scans Check the Telephone Wall Jack Review this Digital Phone Service ChecklistCannot send or receive a fax Check the Printer Connections Can send but not receive faxes Received fax has poor print quality Can receive but not send faxes Solving option problems Solving 2,000-sheet drawer problems Paper tray problems Hard disk with adapter Internal Solutions PortMemory card Flash memory card Paper jam message remains after jam is cleared Solving paper feed problemsUSB/parallel interface card Paper frequently jams Packing Material MAY be on the Toner Cartridge Solving print quality problemsIsolating print quality problems Blank pages Check the Guides Troubleshooting 276Clipped images Ghost images Incorrect margins Troubleshooting 277Check the Toner Darkness Setting Gray background Paper has Absorbed Moisture DUE to High Humidity Troubleshooting 278Paper curl Print irregularities Toner Cartridge MAY be Defective Check the DARKNESS, BRIGHTNESS, and Contrast SettingsPrint is too dark Fuser MAY be Worn or Defective Toner is LOW Troubleshooting 280When 88 Cartridge Low appears, order a new toner cartridge Print is too light Ensure That the Fill Pattern is Correct Troubleshooting 281Repeating defects Skewed print Toner is Smeared Streaked horizontal linesCheck the Paper Type Toner Cartridge MAY be Defective or LOW on Toner Toner Cartridge is Defective Streaked vertical linesToner fog or background shading appears on There is Toner in the Paper Path Charge Rolls MAY be Defective Troubleshooting 284Check the Paper Texture Setting Toner rubs off Transparency print quality is poor Troubleshooting 285Contacting customer support Toner specks Live chat Troubleshooting 286Tech Library Mail December Product informationEdition notice 287 288 Trademarks Meter average sound pressure, dBA Modular component noticeNoise emission levels 289 290 Temperature information Laser advisory label Power consumptionProduct power consumption Laser notice Industry Canada compliance statement Power SaverOff mode European Community EC directives conformity Regulatory notices for telecommunication terminal equipment Avis de conformité aux normes de l’industrie du CanadaRadio interference notice CCC EMC notice Bsmi EMC notice 294 South Africa telecommunications notice 295 Uso del prodotto in Svizzera Using this product in SwitzerlandUtilisation de ce produit en Suisse Verwendung dieses Produkts in der Schweiz Industry Canada Canada Regulatory notices for wireless productsExposure to radio frequency radiation Industry Canada Canada 298 Taiwan NCC RF notice statement India emissions notice ΤΗΣ Οδηγιασ 1999/5/ΕΚ 299 Lexmark International, Inc., Lexington, KY Limited warranty300 Extent of limited warranty Limited warranty service301 302 Patent acknowledgmentLimitation of liability Additional rights 303 Index 304 SymbolsIndex NumericsPage FTP Page Page Page