Manuals / Lexmark / Computer Equipment / All in One Printer

Lexmark 832 paper jams, Troubleshooting, Lift Door H 2 Remove the jam 3 Close Door H, Open Door F

Models: X860DE 19Z0102 X862DE 19Z0200 632 19Z0202 832 X864DE 432 19Z4028 19Z0101

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Troubleshooting

256

285–286 paper jams

1Lift Door H.

2Remove the jam.

3Close Door H.

287–288 paper jams

1Open Door F.

Page 256

Image 256

Lexmark 832, 432, 19Z0101, 632, X860DE paper jams, Troubleshooting, Lift Door H 2 Remove the jam 3 Close Door H, Open Door F

Contents

December Users GuideX860de, X862de, X864de Contents Safety informationAdditional printer setup Learning about the printerPaper and specialty media guidelines PrintingCopying E-mailingFaxing Scanning to an FTP addressScanning to a computer or flash drive Understanding printer menusAdministrative support TroubleshootingMaintaining the printer NoticesIndex Edition noticeSafety information SAVE THESE INSTRUCTIONS Thank you for choosing this printer Learning about theprinterFinding information about the printer Selecting a location for the printer In other countries and regions -See the printedPrinter configurations Basic modelConfigured model Basic functions of the scannerUsing the scanner glass Using the ADFUnderstanding the ADF and scanner glass Understanding the printer control panel DescriptionUnderstanding the home screen Learning about the printerDescription 5 HomeDisplay item DescriptionCopy Display itemUsing the touch-screen buttons Sample touch screenDisplay item FunctionOther touch-screen buttons ButtonFunction ButtonLearning about the printer ButtonFunction Up arrowFeature FeaturesDescription Minimizing your printersenvironmental impact Using recycled paper and other office papersSaving paper and toner Adjusting Power Saver Using the Embedded Web ServerUsing the printer control panel Saving energyRecycling Lexmark products Recycling2 Touch Settings 3 Touch General Settings 4 Touch Quiet Mode Returning Lexmark cartridges for reuse or recycling Installing internal options Additional printer setupAvailable internal options Accessing the system board to install internal options Installing a memory card 1 Flash memory and firmware card connectors 2 Memory card connectorAdditional printer setup 3 Open the memory card connector latches4 Align the notch on the memory card with the ridge on the connector 6 Reattach the system board coverPlastic pins Installing a flash memory or firmware cardMetal pins Installing an internal print server or port interface card Installing a printer hard disk 3 Attach the ribbon cable to the hard disk Additional printer setup4 Attach the mounting plate to the hard disk with the screws Reinstalling the system board Installing hardware options Order of installationInstalling optional trays 1 Tray 3 and Tray 4 500-sheet trays or 2,000-sheet dual input trays2 Tray 1 and Tray 2 500-sheet trays Tray 5 2,000-sheet high capacity feederAttaching cables Duplex unitPrinting a menu settings page Verifying printer setup4 Touch Menu Settings Page Setting up the printer software Printing a network setup pageInstalling the printer software In WindowsUpdating available options in the printer driver For Windows usersFor Macintosh users In MacintoshSetting up wireless printing Preparing to set up the printer on a wireless networkInstalling the printer on a wireless network Windows Installing the printer on a wireless network Macintosh Prepare to configure the printerIn Windows In Windows 7 or earlierEnter the printer information Reports Network Setup Page or Reports Network Setup PageIn Mac OS X version 10.5 or later System Preferences Network Wi‑FiConfigure the printer for wireless access Configure your computer to use the printer wirelesslyIn Mac OS X version 10.5 or later System Preferences Network Wi‑FiInstalling the printer on an Ethernet network 2 Double‑click Printer Setup Utility or Print Center2 Double‑click Printer Setup Utility or Print Center 4 Click Default Browser tab More PrintersFor Windows users For Macintosh usersIn Windows In Windows 7 or earlierIn Mac OS X version 10.5 or later In Mac OS X version 10.4 or earlierIn Mac OS X version b Double‑click Printer Setup Utility or Print CenterIn Windows For Windows usersIn Windows 7 or earlier For Macintosh users Setting up serial printingSystem Preferences Print & Scan System Preferences Print & Fax In Windows In Windows 7 or earlierIn Windows h Click Continue FinishIn Windows 7 or earlier Setting the Paper Size and Paper Type Configuring Universal paper settingsLoadingpaperand specialty media Specify a unit of measurementLoading the standard or optional 500‑sheet trays Long ‑edge orientation Short ‑edge orientation10 Touch Exit Configuration Menu Loading A5 or Statement paper sizes6 Touch Size Sensing Loading B5 or Executive paper sizes Loading the 2000‑sheet high capacity feeder10 Touch Exit Configuration Menu 6 Touch Size SensingLoading paper and specialty media Loading the 2,000-sheet dual input trays 4 Load paper in the tray with the print side up Loading paper and specialty media5 Insert the tray Loading the multipurpose feeder Loading paper and specialty media 5 Load the paper or specialty media into the feederLoading letter‑ or A4‑size paper in the short-edge orientation Linking and unlinking traysLinking trays Unlinking traysAssigning a custom paper type name Changing a Custom Type x name3 Touch Paper Menu 4 Touch Paper Size/Type 5 Click Paper Menu 6 Click Custom Name9 Click Custom Types Submitting Selection appearsSubmitting Selection appears Paper characteristics WeightMoisture content Paper andspecialtymedia guidelinesFiber content Unacceptable paperSelecting paper Selecting preprinted forms and letterheadSupported paper sizes, types, and weights Storing paperSupported paper sizes Basic input traysDimensions Paper and specialty media guidelinesPaper size Standard 500 ‑sheet trays Tray 1 Multipurpose feederOptional input trays DimensionsPaper size OptionalSupported paper types and weights DimensionsPaper and specialty media guidelines Paper sizePaper type StandardMultipurpose OptionalPrinting Printing a documentb Click Properties, Preferences, Options, or Setup For Windows usersTips on using letterhead Printing on specialty mediaPlacing paper in the trays Orienting the paper for long‑ or short‑edge printingHigh capacity feeder PrintingShort ‑edge orientation Long ‑edge orientationTips on using envelopes Tips on using transparenciesMultipurpose tray Printing Have bent corners Have rough, cockle, or laid finishesPrinting confidential and other held jobs Holding jobs in the printerPrinting confidential and other held jobs from Windows 2 Click Properties, Preferences, Options, or Setup8 Touch Confidential Jobs Printing confidential and other held jobs from a Macintosh computer7 Touch Confidential Jobs Printing from a flash drive Printing information pages Printing a font sample listPrinting a directory list Printing the print quality test pagesCanceling a print job Canceling a print job from the printer control panelCanceling a print job from the computer For Windows usersSupported finishing features Standard binFinisher Bin Finisher BinFinisher Bin 2 finishing features Finisher BinSize Two hole punchBin 3 finishing features Adjusting toner darkness2 Click Settings 3 Click Print Settings 4 Click Quality Menu Copying using the ADF CopyingMaking copies Making a quick copyCopying using the scanner glass Copying photosCopying on specialty media Making transparenciesCustomizing copy settings Making copies using paper from a selected trayCopying to letterhead Copying from one size to anotherExample 1 Copying to mixed paper sizes Copying a document that contains mixed paper sizesExample 2 Copying to a single paper size Copying on both sides of the paper duplexing Adjusting copy qualityReducing or enlarging copies Collating copies Placing separator sheets between copies5 Touch Separator Sheets Between Copies Between JobsBetween Pages Copying multiple pages onto a single sheet6 Touch Paper Saver Placing information on copies Creating a custom job job buildPlacing the date and time at the top of each page 5 Touch Custom JobCanceling a copy job Canceling a copy job while the document is in the ADFCanceling a copy job while copying pages using the scanner glass Canceling a copy job while the pages are being printedUnderstanding the copy screens and options Copy fromCopy to ScaleContent Sides DuplexCollate OptionsAdvanced Imaging Custom JobSeparator Sheets Margin ShiftImproving copy quality QuestionSetting up the e-mail function E-mailingGetting ready to e-mail 2 Click SettingsConfiguring the e‑mail settings Creating an e-mail shortcut using the Embedded Web ServerCreating an e-mail shortcut using the touch screen Creating an e-mail shortcutSending an e-mail using the touch screen Sending an e‑mail using a shortcut numberSending an e-mail using the address book E-mailing a documentCustomizing e-mail settings Adding e-mail subject and message informationChanging the output file type 12 Touch E-mail ItCanceling an e-mail E-mailing color documentsUnderstanding e-mail options Original SizeResolution OrientationBinding E-mail SubjectAdvanced Options Initial fax setup Using the printer control panel for fax setupFaxing Getting printer ready to faxChoosing a fax connection Using the Embedded Web Server for fax setup2 Click Settings 3 Click Fax Settings 4 Click Analog Fax Setup Connecting to an analog telephone line Connecting to a DSL serviceConnecting to a distinctive ring service Connecting to a PBX or ISDN systemb Touch Settings c Touch Fax Settings d Touch Analog Fax Settings Connecting to an adapter for your country or region f Touch Distinctive Ring SettingsSetting the outgoing fax name and number Setting the date and timeSending a fax using the printer control panel Sending a faxSending a fax using the computer Creating a fax destination shortcut using the Embedded Web ServerCreating shortcuts 2 Click Settings 3 Click Manage ShortcutsCreating a fax destination shortcut using the touch screen Changing the fax destination shortcut using the Embedded Web Server2 Click Settings 3 Click Manage Shortcuts 4 Click Fax Shortcut SetupUsing shortcuts and the address book Using fax shortcutsUsing the address book 4 Touch Search Address BookCustomizing fax settings Changing the fax resolutionMaking a fax lighter or darker Sending a fax at a scheduled timeCanceling an outgoing fax Canceling a fax while the original documents are still scanningViewing a fax log Blocking junk faxesUnderstanding fax options ContentOriginal Size Sides DuplexImproving fax quality ResolutionDarkness Advanced OptionsHolding and forwarding faxes Holding faxesForwarding a fax 2 Click Settings 3 Click Fax Settings 4 Click Analog Fax SetupPrint Print and Forward Forward 3 Click Fax Settings 4 Click Analog Fax SetupFax E‑mail FTP LDSS eSF Scanningto an FTPaddress Scanning to an FTP address using the keypadScanning to an FTP address Scanning to an FTP address using a shortcut number Scanning to an FTP address using the address bookCreating an FTP shortcut using the Embedded Web Server 2 Click SettingsCreating an FTP shortcut using the touch screen Understanding FTP optionsOriginal Size Sides DuplexResolution ContentSend As Advanced OptionsImproving FTP quality QuestionScanning to a computer Scanningto a computer orflash drive2 Click Scan Profile 3 Click Create Scan Profile Quick Setup Scanning to a flash driveUnderstanding scan profile options Format TypeDefault Content CompressionColor Original SizeAdvanced Imaging Improving scan qualityResolution Understandingprintermenus Menus listDefault Source menu Paper menuPaper Size/Type menu Menu itemUnderstanding printer menus Menu itemDescription Tray x TypeUnderstanding printer menus Menu itemDescription MP Feeder TypeConfigure MP menu Menu itemDescription Menu itemSubstitute Size menu Paper Texture menuMenu item DescriptionUnderstanding printer menus Menu itemDescription Rough Envelope TextureMenu item Paper Loading menuDescription Custom Types menu Custom Names menuMenu item DescriptionUniversal Setup menu Custom Scan Sizes menuCustom Bin Names menu Menu itemBin Setup menu Menu itemDescription Menu ItemReports menu Menu ItemDescription Menu itemMenu item Network Setup PageDescription Network/Ports menu Active NIC menuStandard Network or Network x menus Menu item Asset ReportStd Network Setup Net x SetupMenu item DescriptionStandard USB menu Understanding printer menusMenu item DescriptionNetwork Card menu Network Reports menuReports TCP/IP menu Menu itemDescription Menu itemIPv6 menu Menu itemDescription Menu itemWireless menu AppleTalk menuNetwork/Ports Network x Net x Setup Wireless Menu itemNetWare menu SMTP Setup menuLexLink menu Description Menu itemPrimary SMTP Gateway Security menu Miscellaneous menuConfidential Print menu Menu itemDisk Wiping menu Menu itemDescription Menu itemSecurity Audit Log menu Set Date and Time menuMenu item DescriptionSettings menu General Settings menuMenu item DescriptionRun Initial setup Understanding printer menusMenu item Descriptionend ‑of ‑job message before canceling the remainder of the print job Understanding printer menusMenu item DescriptionUnderstanding printer menus Menu itemDescription Sets the amount of time in seconds the printer waits for additionalCopy Settings menu ContentMenu item DescriptionMenu item Understanding printer menusDescription Menu item Understanding printer menusDescription Menu item Understanding printer menusDescription Fax Settings menu Fax Mode Analog Fax Setup menuMenu item DescriptionGeneral Fax Settings Enable Manual FaxMenu item DescriptionFax Send Settings Menu itemDescription Menu itemMenu item Understanding printer menusDescription Menu item Understanding printer menusDescription Fax Receive Settings Menu itemDescription Menu itemFax Log Settings Menu itemDescription Menu itemSpeaker Settings Distinctive RingsMenu item DescriptionFax Mode Fax Server Setup menu Fax Server SetupMenu item DescriptionE ‑mail Settings menu Menu itemDescription Menu itemMenu item Understanding printer menusDescription Menu item Understanding printer menusDescription Menu item Understanding printer menusDescription Menu item Understanding printer menusDescription FTP Settings menu Understanding printer menusMenu item DescriptionMenu item Understanding printer menusDescription Menu item Understanding printer menusDescription Scan Settings Flash Drive menuMenu item DescriptionMenu item Understanding printer menusDescription Menu item Understanding printer menusDescription Print Settings Menu itemDescription Menu itemMenu item Understanding printer menusDescription Print Settings Setup menuMenu item DescriptionUnderstanding printer menus Menu itemPrint Area Download TargetFinishing menu Menu item Resource SaveDescription Menu itemMenu item Understanding printer menusDescription Quality menu Menu itemDescription Menu itemUtilities menu Menu itemDescription Menu itemPDF menu Menu itemDescription Menu item Scale to FitPostScript menu PCL Emul menuMenu item DescriptionMenu item Understanding printer menusDescription Menu item Understanding printer menusDescription HTML menu Menu itemDescription Menu itemBooklet Adjustments menu Image menuXPS menu Menu itemHelp menu 5 Touch Booklet AdjustmentsMenu item Understanding printer menusDescription Cleaning the exterior of the printer Maintaining theprinterAdjusting scanner registration Cleaning the scanner glass6 Touch Scanner Test Storing supplies Conserving suppliesChecking the status of supplies Checking the status of supplies from the printer control panelOrdering a maintenance kit Ordering suppliesOrdering toner cartridges Ordering a photoconductor kitOrdering a cleaning kit Replacing suppliesOrdering staple cartridges Replacing the toner cartridge3 Grasp the handle and pull out the cartridge Maintaining the printer4 Unpack a new cartridge Replacing the photoconductor When 84 Replace photoconductor or 84 Photoconductor low appears, order a new photoconductor immediately. While the printer may continue to function properly after the photoconductor has reached its official end‑of‑life, print quality significantly decreases Place the photoconductor on a flat, clean surface Maintaining the printer3 Lower Side Door A 4 Pull the photoconductor out of the printer 5 Unpack the new photoconductor6 Align and insert the end of the photoconductor Maintaining the printer7 Remove the tape from the top of the photoconductor The photoconductor clicks into place when correctly installed Maintaining the printer8 Push the photoconductor as far as it will go 9 Close Side Door AMoving the printer Before moving the printerRemoving the optional trays Maintaining the printer 3 Place the tray into the printer 4 Remove the cable coverMaintaining the printer 5 Disconnect the optional drawer connector 6 Attach the cable cover7 Lift the printer off the trays Moving the printer to another location Shipping the printerAdministrativesupport Finding advanced networking and administrator informationUsing the Embedded Web Server Checking the virtual displayChecking the device status 2 Click Device Status3 Touch Settings 4 Touch General Settings Restoring the factory default settings3 Touch Settings 4 Touch General Settings Troubleshooting Solving basic problemsSolving basic printer problems Printer control panel display is blank or displays only diamondsUnderstanding printer messages Change input src to Custom Type NameChange input src to Custom Type Name load orientation Change input src to Custom StringChange input src to Custom String load orientation Change input src to sizeChange input src to size load orientation Change input src to type sizeChange input src to type size load orientation Check input src guidesCheck input src orientation or guides Close doorWeblink server not set up. Contact system administrator Disk Full ‑ Scan Job CanceledFax server To Format not set up. Contact system administrator Fax Station Name not set upInsert Tray Load src withLoad input src with Custom Type Name Load input src with Custom StringLoad input src with size Load manual feeder withLoad Manual Feeder with Custom Type Name Load Manual Feeder with Custom StringLoad Manual Feeder with size Load Manual Feeder with type sizeLoad Staples G5, G11, G12 Memory full, cannot print faxesRestore Held Jobs? Remove paper from standard output binReplace all originals if restarting job Replace last scanned page and jammed originals if restarting jobScanner Jam Access Cover Open Some held jobs were not restoredReplace jammed originals if restarting job Scan Document Too Long35 Insufficient memory to support Resource Save feature 31.yy Replace defective or missing cartridge32 Cartridge part number unsupported by device 34 Short paper37 Insufficient memory, some held jobs will not be restored 50 PPDS font error37 Insufficient memory for Flash Memory Defragment operation 37 Insufficient memory, some Held Jobs were deleted54 Network x software error 54 Serial option x error54 Standard network software error 51 Defective flash detected56 Parallel port x disabled 56 Serial port x disabled56 Standard parallel port disabled 56 Standard USB port disabled56 USB port x disabled 57 Configuration change, held jobs were not restored58 Too many disks installed 58 Too many flash options installed80 Routine maintenance needed 58 Too many trays attached61 Remove defective disk 62 Disk full1565 Emulation error, load emulation option Clearing jams84 Photoconductor low 84 Replace photoconductorUnderstanding jam numbers and locations Paper recommendationsJam numbers What to doOpen Door A, and then remove the jam 280-281200-201 paper jams 202 paper jam 203, 230-231 paper jams 203 paper jam230 paper jam Troubleshooting3 Pull the jam up 4 Close Door E 5 Close Door A 1 Open Door D2 Remove the jam 3 Close Door D Troubleshooting4 Open Door A by pushing the release latch up and lowering the door 5 Open Door E by pushing the release latch and lowering the door Troubleshooting6 Pull the jam up 7 Close Door E 8 Close Door A 231 paper jam Troubleshooting1 Open Door D 2 Remove the jam 3 Close Door DTroubleshooting 4 Open Door A by pushing the release latch up and lowering the door5 Pull the jam up and toward you 6 Close Door A24x paper jam Jam in TrayClearing Area A Clearing Area B 4 Touch ContinueClearing Area C 4 Touch Continue280-282 paper jams 250 paper jam280‑281 paper jams Troubleshooting 2 Pull the jam up and toward you3 Close Door A 4 Open Door F 5 Remove the jam 6 Close Door FTroubleshooting 282 paper jam1 Open Door F 2 Remove the jam 3 Close Door F 283, 289 staple jams 289 staple error283 paper jam Troubleshooting 3 Firmly pull the colored tab to remove the staple cartridge6 Press down on the staple guard until it snaps securely into place Troubleshooting8 Close Door G 28x paper jam 284 paper jamTroubleshooting 4 Open Door G 5 Remove the jam 6 Close Door G 7 Lift Door H8 Remove the jam 9 Close Door H285-286 paper jams 287-288 paper jamsTroubleshooting 1 Lift Door H 2 Remove the jam 3 Close Door H290-294 paper jams Troubleshooting2 Remove the jam 3 Close Door F 4 Open Door G 5 Remove the jam 6 Close Door GTroubleshooting 4 Raise the sheet guard5 Turn the paper advance wheel to the left to remove any jammed pages 6 Close the ADF cover293 paper jam 9 Touch ContinueSolving printing problems Error message about reading USB drive appearsMultiple‑language PDFs do not print Jobs do not printConfidential and other held jobs do not print Job takes longer than expected to printMAKE SURE YOU ARE USING A RECOMMENDED USB, SERIAL, OR ETHERNET CABLE CHANGE THE PAGE PROTECT SETTING TO OFFJob prints from the wrong tray or on the wrong paper Incorrect characters printTray linking does not work Large jobs do not collateSolving copy problems Unexpected page breaks occurCopier does not respond Scanner unit does not closePoor copy quality CHECK THE DISPLAY FOR ERROR MESSAGESCHECK THE DOCUMENT PLACEMENT THE TONER MAY BE LOWSolving scanner problems Partial document or photo copiesChecking an unresponsive scanner CHECK THE DOCUMENT PLACEMENTScan was not successful Scanning takes too long or freezes the computerPoor scanned image quality AN ERROR MAY HAVE OCCURRED IN THE PROGRAMSolving fax problems Partial document or photo scansCannot scan from a computer Caller ID is not shownCannot send or receive a fax CHECK THE DISPLAY FOR ERROR MESSAGESCHECK THE POWER REVIEW THIS DIGITAL PHONE SERVICE CHECKLISTCan send but not receive faxes TEMPORARILY DISABLE CALL WAITINGVOICE MAIL SERVICE MAY BE INTERFERING WITH THE FAX TRANSMISSION CHECK THE RING COUNT DELAY SETTINGSCan receive but not send faxes Received fax has poor print qualityMAKE SURE THE SHORTCUT NUMBER IS SET UP PROPERLY 2 Click Settings 3 Click Fax SettingsSolving option problems Option does not operate correctly or quits after it is installed4 Click Analog Fax Setup RESET THE PRINTERPaper tray problems Solving 2,000-sheet drawer problemsRESET THE PRINTER MAKE SURE THE PAPER TRAY IS INSTALLED CORRECTLYInternal Solutions Port Memory cardFlash memory card Hard disk with adapterSolving paper feed problems USB/parallel interface cardPaper frequently jams Paper jam message remains after jam is clearedSolving print quality problems Isolating print quality problemsBlank pages 4 Touch General SettingsABCDE ABCDE ABCDE Clipped imagesGhost images CHECK THE PAPER SIZE SETTINGGray background Incorrect marginsCHECK THE TONER DARKNESS SETTING CHECK THE PAPER SIZE SETTINGPaper curl Print irregularitiesCHECK THE PAPER TYPE SETTING CHECK THE PAPER TYPE SETTINGPrint is too dark CHECK THE DARKNESS, BRIGHTNESS, AND CONTRAST SETTINGSCHECK THE PAPER TYPE SETTING THE TONER MAY BE LOWPrint is too light CHECK THE DARKNESS, BRIGHTNESS, AND CONTRAST SETTINGSCHECK THE PAPER TYPE SETTING THE PAPER HAS ABSORBED MOISTURE DUE TO HIGH HUMIDITYRepeating defects Skewed printSolid black or white streaks appear on transparencies or paper CHECK THE PAPER GUIDESStreaked horizontal lines ABCDE ABCDE ABCDECHECK THE PAPER TYPE THE TONER CARTRIDGE MAY BE DEFECTIVE OR LOW ON TONERStreaked vertical lines Toner fog or background shading appears on the pageABCDE ABCDE ABCDE THERE IS TONER IN THE PAPER PATHToner rubs off CHECK THE PAPER TYPE SETTINGCHECK THE PAPER TEXTURE SETTING THE CHARGE ROLLS MAY BE DEFECTIVEContacting customer support Toner specksTransparency print quality is poor CHECK THE PAPER TYPE SETTINGE-mail Tech LibraryLive chat Notices Product informationEdition notice 2012 Lexmark International, Inc All rights reservedGOVERNMENT END USERS TrademarksNoise emission levels Modular component notice1-meter average sound pressure, dBA Temperature information Waste from Electrical and Electronic Equipment WEEE directiveProduct disposal ENERGY STARPower consumption Product power consumptionLaser notice Laser advisory labelPower Saver European Community EC directives conformityIndustry Canada compliance statement Off modeAvis de conformité aux normes de l’industrie du Canada Radio interference noticeCCC EMC notice BSMI EMC notice Regulatory notices for telecommunication terminal equipmentSouth Africa telecommunications notice Notice to users of the Canadian telephone networkNotice to users of the New Zealand telephone network Avis réservé aux utilisateurs du réseau téléphonique du CanadaUsing this product in Switzerland Utilisation de ce produit en SuisseVerwendung dieses Produkts in der Schweiz Uso del prodotto in SvizzeraRegulatory notices for wireless products Exposure to radio frequency radiationNotice to users in Brazil Industry Canada CanadaTaiwan NCC RF notice statement India emissions notice Notice to users in the European UnionΕλληνική Limited warranty Lexmark International, Inc., Lexington, KYLimited warranty service Extent of limited warrantyLimitation of liability Patent acknowledgmentAdditional rights Notices Index SymbolsNumerics Page Page Page Page an error has occurred with the jobs will not be restoredRestore Held Jobs? 50 PPDS font error