Manuals / Lexmark / Computer Equipment / All in One Printer

Lexmark 432, 19Z0101, 632 paper jam, Troubleshooting, Open Door D 2 Remove the jam, Close Door D

Models: X860DE 19Z0102 X862DE 19Z0200 632 19Z0202 832 X864DE 432 19Z4028 19Z0101

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Troubleshooting

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231 paper jam

1Open Door D.

2Remove the jam.

3Close Door D.

Page 242

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Lexmark 432, 19Z0101, 632, 832, X860DE, X862DE, X864DE paper jam, Troubleshooting, Open Door D 2 Remove the jam, Close Door D

Contents

X860de, X862de, X864de Users GuideDecember Additional printer setup ContentsSafety information Learning about the printerCopying Paper and specialty media guidelinesPrinting E-mailingScanning to a computer or flash drive FaxingScanning to an FTP address Understanding printer menusMaintaining the printer Administrative supportTroubleshooting NoticesIndex Edition noticeSafety information SAVE THESE INSTRUCTIONS Finding information about the printer Learning about theprinterThank you for choosing this printer Selecting a location for the printer In other countries and regions -See the printedPrinter configurations Basic modelConfigured model Basic functions of the scannerUnderstanding the ADF and scanner glass Using the ADFUsing the scanner glass Understanding the printer control panel DescriptionDescription Understanding the home screenLearning about the printer 5 HomeCopy Display itemDescription Display itemDisplay item Using the touch-screen buttonsSample touch screen FunctionFunction Other touch-screen buttonsButton ButtonFunction Learning about the printerButton Up arrowDescription FeaturesFeature Saving paper and toner Using recycled paper and other office papersMinimizing your printersenvironmental impact Using the printer control panel Adjusting Power SaverUsing the Embedded Web Server Saving energy2 Touch Settings 3 Touch General Settings 4 Touch Quiet Mode RecyclingRecycling Lexmark products Returning Lexmark cartridges for reuse or recycling Available internal options Additional printer setupInstalling internal options Accessing the system board to install internal options Installing a memory card 1 Flash memory and firmware card connectors 2 Memory card connector4 Align the notch on the memory card with the ridge on the connector Additional printer setup3 Open the memory card connector latches 6 Reattach the system board coverMetal pins Installing a flash memory or firmware cardPlastic pins Installing an internal print server or port interface card Installing a printer hard disk 4 Attach the mounting plate to the hard disk with the screws Additional printer setup3 Attach the ribbon cable to the hard disk Reinstalling the system board Installing hardware options Order of installation2 Tray 1 and Tray 2 500-sheet trays Installing optional trays1 Tray 3 and Tray 4 500-sheet trays or 2,000-sheet dual input trays Tray 5 2,000-sheet high capacity feederAttaching cables Duplex unit4 Touch Menu Settings Page Verifying printer setupPrinting a menu settings page Installing the printer software Setting up the printer softwarePrinting a network setup page In WindowsFor Macintosh users Updating available options in the printer driverFor Windows users In MacintoshSetting up wireless printing Preparing to set up the printer on a wireless networkInstalling the printer on a wireless network Windows In Windows Installing the printer on a wireless network MacintoshPrepare to configure the printer In Windows 7 or earlierIn Mac OS X version 10.5 or later Enter the printer informationReports Network Setup Page or Reports Network Setup Page System Preferences Network Wi‑FiIn Mac OS X version 10.5 or later Configure the printer for wireless accessConfigure your computer to use the printer wirelessly System Preferences Network Wi‑Fi2 Double‑click Printer Setup Utility or Print Center Installing the printer on an Ethernet network2 Double‑click Printer Setup Utility or Print Center 4 Click Default Browser tab More PrintersIn Windows For Windows usersFor Macintosh users In Windows 7 or earlierIn Mac OS X version In Mac OS X version 10.5 or laterIn Mac OS X version 10.4 or earlier b Double‑click Printer Setup Utility or Print CenterIn Windows 7 or earlier For Windows usersIn Windows System Preferences Print & Scan System Preferences Print & Fax Setting up serial printingFor Macintosh users In Windows In WindowsIn Windows 7 or earlier h Click Continue FinishIn Windows 7 or earlier Loadingpaperand specialty media Setting the Paper Size and Paper TypeConfiguring Universal paper settings Specify a unit of measurementLoading the standard or optional 500‑sheet trays Long ‑edge orientation Short ‑edge orientation6 Touch Size Sensing Loading A5 or Statement paper sizes10 Touch Exit Configuration Menu 10 Touch Exit Configuration Menu Loading B5 or Executive paper sizesLoading the 2000‑sheet high capacity feeder 6 Touch Size SensingLoading paper and specialty media Loading the 2,000-sheet dual input trays 5 Insert the tray Loading paper and specialty media4 Load paper in the tray with the print side up Loading the multipurpose feeder Loading paper and specialty media 5 Load the paper or specialty media into the feederLinking trays Loading letter‑ or A4‑size paper in the short-edge orientationLinking and unlinking trays Unlinking trays3 Touch Paper Menu 4 Touch Paper Size/Type Assigning a custom paper type nameChanging a Custom Type x name 5 Click Paper Menu 6 Click Custom NameSubmitting Selection appears Submitting Selection appears9 Click Custom Types Moisture content Paper characteristicsWeight Paper andspecialtymedia guidelinesSelecting paper Fiber contentUnacceptable paper Selecting preprinted forms and letterheadSupported paper sizes Supported paper sizes, types, and weightsStoring paper Basic input traysPaper size DimensionsPaper and specialty media guidelines Standard 500 ‑sheet trays Tray 1 Multipurpose feederPaper size Optional input traysDimensions OptionalPaper and specialty media guidelines Supported paper types and weightsDimensions Paper sizeMultipurpose Paper typeStandard Optionalb Click Properties, Preferences, Options, or Setup PrintingPrinting a document For Windows usersPlacing paper in the trays Tips on using letterheadPrinting on specialty media Orienting the paper for long‑ or short‑edge printingShort ‑edge orientation High capacity feederPrinting Long ‑edge orientationMultipurpose tray Tips on using transparenciesTips on using envelopes Printing Have bent corners Have rough, cockle, or laid finishesPrinting confidential and other held jobs from Windows Printing confidential and other held jobsHolding jobs in the printer 2 Click Properties, Preferences, Options, or Setup7 Touch Confidential Jobs Printing confidential and other held jobs from a Macintosh computer8 Touch Confidential Jobs Printing from a flash drive Printing a directory list Printing information pagesPrinting a font sample list Printing the print quality test pagesCanceling a print job from the computer Canceling a print jobCanceling a print job from the printer control panel For Windows usersFinisher Bin Supported finishing featuresStandard bin Finisher BinSize Finisher Bin 2 finishing featuresFinisher Bin Two hole punch2 Click Settings 3 Click Print Settings 4 Click Quality Menu Adjusting toner darknessBin 3 finishing features Making copies Copying using the ADFCopying Making a quick copyCopying on specialty media Copying using the scanner glassCopying photos Making transparenciesCopying to letterhead Customizing copy settingsMaking copies using paper from a selected tray Copying from one size to anotherExample 2 Copying to a single paper size Copying a document that contains mixed paper sizesExample 1 Copying to mixed paper sizes Reducing or enlarging copies Adjusting copy qualityCopying on both sides of the paper duplexing 5 Touch Separator Sheets Collating copiesPlacing separator sheets between copies Between Copies Between Jobs6 Touch Paper Saver Copying multiple pages onto a single sheetBetween Pages Placing the date and time at the top of each page Placing information on copiesCreating a custom job job build 5 Touch Custom JobCanceling a copy job while copying pages using the scanner glass Canceling a copy jobCanceling a copy job while the document is in the ADF Canceling a copy job while the pages are being printedCopy to Understanding the copy screens and optionsCopy from ScaleCollate ContentSides Duplex OptionsSeparator Sheets Advanced ImagingCustom Job Margin ShiftImproving copy quality QuestionGetting ready to e-mail Setting up the e-mail functionE-mailing 2 Click SettingsCreating an e-mail shortcut using the touch screen Configuring the e‑mail settingsCreating an e-mail shortcut using the Embedded Web Server Creating an e-mail shortcutSending an e-mail using the address book Sending an e-mail using the touch screenSending an e‑mail using a shortcut number E-mailing a documentChanging the output file type Customizing e-mail settingsAdding e-mail subject and message information 12 Touch E-mail ItUnderstanding e-mail options Canceling an e-mailE-mailing color documents Original SizeBinding ResolutionOrientation E-mail SubjectAdvanced Options Faxing Initial fax setupUsing the printer control panel for fax setup Getting printer ready to fax2 Click Settings 3 Click Fax Settings 4 Click Analog Fax Setup Using the Embedded Web Server for fax setupChoosing a fax connection Connecting to an analog telephone line Connecting to a DSL serviceb Touch Settings c Touch Fax Settings d Touch Analog Fax Settings Connecting to a PBX or ISDN systemConnecting to a distinctive ring service Connecting to an adapter for your country or region f Touch Distinctive Ring SettingsSending a fax using the printer control panel Setting the outgoing fax name and numberSetting the date and time Sending a faxCreating shortcuts Sending a fax using the computerCreating a fax destination shortcut using the Embedded Web Server 2 Click Settings 3 Click Manage Shortcuts2 Click Settings 3 Click Manage Shortcuts Creating a fax destination shortcut using the touch screenChanging the fax destination shortcut using the Embedded Web Server 4 Click Fax Shortcut SetupUsing the address book Using shortcuts and the address bookUsing fax shortcuts 4 Touch Search Address BookMaking a fax lighter or darker Customizing fax settingsChanging the fax resolution Sending a fax at a scheduled timeViewing a fax log Canceling an outgoing faxCanceling a fax while the original documents are still scanning Blocking junk faxesOriginal Size Understanding fax optionsContent Sides DuplexDarkness Improving fax qualityResolution Advanced OptionsForwarding a fax Holding and forwarding faxesHolding faxes 2 Click Settings 3 Click Fax Settings 4 Click Analog Fax SetupFax E‑mail FTP LDSS eSF 3 Click Fax Settings 4 Click Analog Fax SetupPrint Print and Forward Forward Scanning to an FTP address Scanning to an FTP address using the keypadScanningto an FTPaddress Creating an FTP shortcut using the Embedded Web Server Scanning to an FTP address using a shortcut numberScanning to an FTP address using the address book 2 Click SettingsOriginal Size Creating an FTP shortcut using the touch screenUnderstanding FTP options Sides DuplexSend As ResolutionContent Advanced OptionsImproving FTP quality Question2 Click Scan Profile 3 Click Create Scan Profile Scanningto a computer orflash driveScanning to a computer Understanding scan profile options Quick SetupScanning to a flash drive Format TypeColor Default ContentCompression Original SizeResolution Improving scan qualityAdvanced Imaging Understandingprintermenus Menus listPaper Size/Type menu Default Source menuPaper menu Menu itemDescription Understanding printer menusMenu item Tray x TypeDescription Understanding printer menusMenu item MP Feeder TypeDescription Configure MP menuMenu item Menu itemMenu item Substitute Size menuPaper Texture menu DescriptionDescription Understanding printer menusMenu item Rough Envelope TextureDescription Paper Loading menuMenu item Menu item Custom Types menuCustom Names menu DescriptionCustom Bin Names menu Universal Setup menuCustom Scan Sizes menu Menu itemDescription Bin Setup menuMenu item Menu ItemDescription Reports menuMenu Item Menu itemDescription Network Setup PageMenu item Standard Network or Network x menus Network/Ports menuActive NIC menu Menu item Asset ReportMenu item Std Network SetupNet x Setup DescriptionMenu item Standard USB menuUnderstanding printer menus DescriptionReports Network Reports menuNetwork Card menu Description TCP/IP menuMenu item Menu itemDescription IPv6 menuMenu item Menu itemNetwork/Ports Network x Net x Setup Wireless Wireless menuAppleTalk menu Menu itemLexLink menu SMTP Setup menuNetWare menu Primary SMTP Gateway Menu itemDescription Confidential Print menu Security menuMiscellaneous menu Menu itemDescription Disk Wiping menuMenu item Menu itemMenu item Security Audit Log menuSet Date and Time menu DescriptionMenu item Settings menuGeneral Settings menu DescriptionMenu item Run Initial setupUnderstanding printer menus DescriptionMenu item end ‑of ‑job message before canceling the remainder of the print jobUnderstanding printer menus DescriptionDescription Understanding printer menusMenu item Sets the amount of time in seconds the printer waits for additionalMenu item Copy Settings menuContent DescriptionDescription Understanding printer menusMenu item Description Understanding printer menusMenu item Description Understanding printer menusMenu item Menu item Fax Settings menuFax Mode Analog Fax Setup menu DescriptionMenu item General Fax SettingsEnable Manual Fax DescriptionDescription Fax Send SettingsMenu item Menu itemDescription Understanding printer menusMenu item Description Understanding printer menusMenu item Description Fax Receive SettingsMenu item Menu itemDescription Fax Log SettingsMenu item Menu itemMenu item Speaker SettingsDistinctive Rings DescriptionMenu item Fax Mode Fax Server Setup menuFax Server Setup DescriptionDescription E ‑mail Settings menuMenu item Menu itemDescription Understanding printer menusMenu item Description Understanding printer menusMenu item Description Understanding printer menusMenu item Description Understanding printer menusMenu item Menu item FTP Settings menuUnderstanding printer menus DescriptionDescription Understanding printer menusMenu item Description Understanding printer menusMenu item Menu item Scan SettingsFlash Drive menu DescriptionDescription Understanding printer menusMenu item Description Understanding printer menusMenu item Description Print SettingsMenu item Menu itemDescription Understanding printer menusMenu item Menu item Print SettingsSetup menu DescriptionPrint Area Understanding printer menusMenu item Download TargetDescription Finishing menuMenu item Resource Save Menu itemDescription Understanding printer menusMenu item Description Quality menuMenu item Menu itemDescription Utilities menuMenu item Menu itemDescription PDF menuMenu item Menu item Scale to FitMenu item PostScript menuPCL Emul menu DescriptionDescription Understanding printer menusMenu item Description Understanding printer menusMenu item Description HTML menuMenu item Menu itemXPS menu Booklet Adjustments menuImage menu Menu itemHelp menu 5 Touch Booklet AdjustmentsDescription Understanding printer menusMenu item Cleaning the exterior of the printer Maintaining theprinter6 Touch Scanner Test Cleaning the scanner glassAdjusting scanner registration Checking the status of supplies Storing suppliesConserving supplies Checking the status of supplies from the printer control panelOrdering toner cartridges Ordering a maintenance kitOrdering supplies Ordering a photoconductor kitOrdering staple cartridges Ordering a cleaning kitReplacing supplies Replacing the toner cartridge4 Unpack a new cartridge Maintaining the printer3 Grasp the handle and pull out the cartridge Replacing the photoconductor When 84 Replace photoconductor or 84 Photoconductor low appears, order a new photoconductor immediately. While the printer may continue to function properly after the photoconductor has reached its official end‑of‑life, print quality significantly decreases 3 Lower Side Door A 4 Pull the photoconductor out of the printer Place the photoconductor on a flat, clean surfaceMaintaining the printer 5 Unpack the new photoconductor7 Remove the tape from the top of the photoconductor Maintaining the printer6 Align and insert the end of the photoconductor 8 Push the photoconductor as far as it will go The photoconductor clicks into place when correctly installedMaintaining the printer 9 Close Side Door AMoving the printer Before moving the printerRemoving the optional trays Maintaining the printer 3 Place the tray into the printer 4 Remove the cable cover7 Lift the printer off the trays 5 Disconnect the optional drawer connector 6 Attach the cable coverMaintaining the printer Moving the printer to another location Shipping the printerUsing the Embedded Web Server AdministrativesupportFinding advanced networking and administrator information Checking the virtual displayChecking the device status 2 Click Device Status3 Touch Settings 4 Touch General Settings Restoring the factory default settings3 Touch Settings 4 Touch General Settings Solving basic printer problems TroubleshootingSolving basic problems Printer control panel display is blank or displays only diamondsChange input src to Custom Type Name load orientation Understanding printer messagesChange input src to Custom Type Name Change input src to Custom StringChange input src to size load orientation Change input src to Custom String load orientationChange input src to size Change input src to type sizeCheck input src orientation or guides Change input src to type size load orientationCheck input src guides Close doorFax server To Format not set up. Contact system administrator Weblink server not set up. Contact system administratorDisk Full ‑ Scan Job Canceled Fax Station Name not set upLoad input src with Custom Type Name Insert TrayLoad src with Load input src with Custom StringLoad Manual Feeder with Custom Type Name Load input src with sizeLoad manual feeder with Load Manual Feeder with Custom StringLoad Staples G5, G11, G12 Load Manual Feeder with sizeLoad Manual Feeder with type size Memory full, cannot print faxesReplace all originals if restarting job Restore Held Jobs?Remove paper from standard output bin Replace last scanned page and jammed originals if restarting jobReplace jammed originals if restarting job Scanner Jam Access Cover OpenSome held jobs were not restored Scan Document Too Long32 Cartridge part number unsupported by device 35 Insufficient memory to support Resource Save feature31.yy Replace defective or missing cartridge 34 Short paper37 Insufficient memory for Flash Memory Defragment operation 37 Insufficient memory, some held jobs will not be restored50 PPDS font error 37 Insufficient memory, some Held Jobs were deleted54 Standard network software error 54 Network x software error54 Serial option x error 51 Defective flash detected56 Standard parallel port disabled 56 Parallel port x disabled56 Serial port x disabled 56 Standard USB port disabled58 Too many disks installed 56 USB port x disabled57 Configuration change, held jobs were not restored 58 Too many flash options installed61 Remove defective disk 80 Routine maintenance needed58 Too many trays attached 62 Disk full84 Photoconductor low 1565 Emulation error, load emulation optionClearing jams 84 Replace photoconductorUnderstanding jam numbers and locations Paper recommendationsOpen Door A, and then remove the jam Jam numbersWhat to do 280-281200-201 paper jams 202 paper jam 203, 230-231 paper jams 203 paper jam3 Pull the jam up 4 Close Door E 5 Close Door A 230 paper jamTroubleshooting 1 Open Door D4 Open Door A by pushing the release latch up and lowering the door Troubleshooting2 Remove the jam 3 Close Door D 6 Pull the jam up 7 Close Door E 8 Close Door A Troubleshooting5 Open Door E by pushing the release latch and lowering the door 1 Open Door D 2 Remove the jam 231 paper jamTroubleshooting 3 Close Door D5 Pull the jam up and toward you Troubleshooting4 Open Door A by pushing the release latch up and lowering the door 6 Close Door A24x paper jam Jam in TrayClearing Area A Clearing Area B 4 Touch ContinueClearing Area C 4 Touch Continue280‑281 paper jams 250 paper jam280-282 paper jams 3 Close Door A 4 Open Door F 5 Remove the jam Troubleshooting2 Pull the jam up and toward you 6 Close Door F1 Open Door F 2 Remove the jam 3 Close Door F 282 paper jamTroubleshooting 283 paper jam 289 staple error283, 289 staple jams Troubleshooting 3 Firmly pull the colored tab to remove the staple cartridge8 Close Door G Troubleshooting6 Press down on the staple guard until it snaps securely into place 28x paper jam 284 paper jam8 Remove the jam Troubleshooting4 Open Door G 5 Remove the jam 6 Close Door G 7 Lift Door H 9 Close Door HTroubleshooting 285-286 paper jams287-288 paper jams 1 Lift Door H 2 Remove the jam 3 Close Door H2 Remove the jam 3 Close Door F 4 Open Door G 5 Remove the jam 290-294 paper jamsTroubleshooting 6 Close Door G5 Turn the paper advance wheel to the left to remove any jammed pages Troubleshooting4 Raise the sheet guard 6 Close the ADF cover293 paper jam 9 Touch ContinueMultiple‑language PDFs do not print Solving printing problemsError message about reading USB drive appears Jobs do not printMAKE SURE YOU ARE USING A RECOMMENDED USB, SERIAL, OR ETHERNET CABLE Confidential and other held jobs do not printJob takes longer than expected to print CHANGE THE PAGE PROTECT SETTING TO OFFTray linking does not work Job prints from the wrong tray or on the wrong paperIncorrect characters print Large jobs do not collateCopier does not respond Solving copy problemsUnexpected page breaks occur Scanner unit does not closeCHECK THE DOCUMENT PLACEMENT Poor copy qualityCHECK THE DISPLAY FOR ERROR MESSAGES THE TONER MAY BE LOWChecking an unresponsive scanner Solving scanner problemsPartial document or photo copies CHECK THE DOCUMENT PLACEMENTPoor scanned image quality Scan was not successfulScanning takes too long or freezes the computer AN ERROR MAY HAVE OCCURRED IN THE PROGRAMCannot scan from a computer Solving fax problemsPartial document or photo scans Caller ID is not shownCHECK THE POWER Cannot send or receive a faxCHECK THE DISPLAY FOR ERROR MESSAGES REVIEW THIS DIGITAL PHONE SERVICE CHECKLISTVOICE MAIL SERVICE MAY BE INTERFERING WITH THE FAX TRANSMISSION Can send but not receive faxesTEMPORARILY DISABLE CALL WAITING CHECK THE RING COUNT DELAY SETTINGSTHE PRINTER IS NOT IN FAX MODE Can receive but not send faxesReceived fax has poor print quality MAKE SURE THE SHORTCUT NUMBER IS SET UP PROPERLY4 Click Analog Fax Setup Solving option problemsOption does not operate correctly or quits after it is installed RESET THE PRINTERRESET THE PRINTER Paper tray problemsSolving 2,000-sheet drawer problems MAKE SURE THE PAPER TRAY IS INSTALLED CORRECTLYFlash memory card Internal Solutions PortMemory card Hard disk with adapterPaper frequently jams Solving paper feed problemsUSB/parallel interface card Paper jam message remains after jam is clearedBlank pages Solving print quality problemsIsolating print quality problems 4 Touch General SettingsGhost images ABCDE ABCDE ABCDEClipped images CHECK THE PAPER SIZE SETTINGCHECK THE TONER DARKNESS SETTING Gray backgroundIncorrect margins CHECK THE PAPER SIZE SETTINGCHECK THE PAPER TYPE SETTING Paper curlPrint irregularities CHECK THE PAPER TYPE SETTINGCHECK THE PAPER TYPE SETTING Print is too darkCHECK THE DARKNESS, BRIGHTNESS, AND CONTRAST SETTINGS THE TONER MAY BE LOWCHECK THE PAPER TYPE SETTING Print is too lightCHECK THE DARKNESS, BRIGHTNESS, AND CONTRAST SETTINGS THE PAPER HAS ABSORBED MOISTURE DUE TO HIGH HUMIDITYSolid black or white streaks appear on transparencies or paper Repeating defectsSkewed print CHECK THE PAPER GUIDESCHECK THE PAPER TYPE Streaked horizontal linesABCDE ABCDE ABCDE THE TONER CARTRIDGE MAY BE DEFECTIVE OR LOW ON TONERABCDE ABCDE ABCDE Streaked vertical linesToner fog or background shading appears on the page THERE IS TONER IN THE PAPER PATHCHECK THE PAPER TEXTURE SETTING Toner rubs offCHECK THE PAPER TYPE SETTING THE CHARGE ROLLS MAY BE DEFECTIVETransparency print quality is poor Contacting customer supportToner specks CHECK THE PAPER TYPE SETTINGLive chat Tech LibraryE-mail Edition notice NoticesProduct information 2012 Lexmark International, Inc All rights reservedGOVERNMENT END USERS Trademarks1-meter average sound pressure, dBA Modular component noticeNoise emission levels Product disposal Temperature informationWaste from Electrical and Electronic Equipment WEEE directive ENERGY STARLaser notice Power consumptionProduct power consumption Laser advisory labelEuropean Community EC directives conformity Power SaverOff mode Industry Canada compliance statementCCC EMC notice BSMI EMC notice Avis de conformité aux normes de l’industrie du CanadaRadio interference notice Regulatory notices for telecommunication terminal equipmentSouth Africa telecommunications notice Notice to users of the Canadian telephone networkNotice to users of the New Zealand telephone network Avis réservé aux utilisateurs du réseau téléphonique du CanadaVerwendung dieses Produkts in der Schweiz Using this product in SwitzerlandUtilisation de ce produit en Suisse Uso del prodotto in SvizzeraNotice to users in Brazil Regulatory notices for wireless productsExposure to radio frequency radiation Industry Canada CanadaTaiwan NCC RF notice statement India emissions notice Notice to users in the European UnionΕλληνική Limited warranty Lexmark International, Inc., Lexington, KYLimited warranty service Extent of limited warrantyAdditional rights Patent acknowledgmentLimitation of liability Notices Numerics SymbolsIndex Page Page Page Page Restore Held Jobs? an error has occurred with thejobs will not be restored 50 PPDS font error