Manuals / Lexmark / Computer Equipment / All in One Printer

Lexmark X862DE, 432, 19Z0101, 632, 832, X860DE, X864DE, 19Z4028, 19Z0202 Paper jams, Troubleshooting 236

Models: X860DE 19Z0102 X862DE 19Z0200 632 19Z0202 832 X864DE 432 19Z4028 19Z0101

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Troubleshooting

236 200–201 paper jams

1Open Door A by pushing the release latch up and lowering the door.

CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching.

2Pull the jam up and toward you.

Note: If the jam does not move immediately, stop pulling. Push down and pull the green lever to make it easier to remove the jam. Make sure all paper fragments are removed.

3Close Door A.

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Lexmark X862DE, 432, 19Z0101, 632, 832, X860DE, X864DE, 19Z4028, 19Z0202, 19Z0200, 19Z0102 manual Paper jams, Troubleshooting 236

Contents

Users Guide December Contents Paper and specialty media guidelines PrintingCopying Mailing Faxing Scanning to an FTP addressScanning to a computer or flash drive Understanding printer menus Administrative support 214 Troubleshooting 217Maintaining the printer 198 287 Power consumption Index 304 Safety information Safety informationPage Learning about the printer Thank you for choosing this printerFinding information about the printer Learning about the printer Selecting a location for the printer Other countries and regions -See the printed Printer configurations Basic modelScanner Printer control panel Configured model Basic functions of the scannerFinisher High capacity feeder Using the ADF Using the scanner glassUnderstanding the ADF and scanner glass You can use the ADF or the scanner glass to scan documents Understanding the printer control panel Description Understanding the home screen Home Press to return to the home screen Display item Function Other buttons that may appear on the home screenDisplay item Description Using the touch-screen buttons Sample touch screenDisplay item Button Function Home Returns to the home screen Button Other touch-screen buttonsButton Function Button Function Up arrow Moves up to the next screen Features Feature Description Using recycled paper and other office papers Minimizing your printers environmental impactSaving paper and toner Minimizing your printers environmental impact Adjusting Power Saver Using the Embedded Web ServerUsing the printer control panel Saving energy To select a Quiet Mode setting On the home screen, touch Touch Settings Touch General Settings Touch Quiet ModeTouch the arrows to select a setting Touch Submit Recycling Returning Lexmark cartridges for reuse or recycling Additional printer setup Installing internal optionsAdditional printer setup Available internal options Accessing the system board to install internal options Installing a memory card Page Installing a flash memory or firmware card Plastic pinsMetal pins Push the card firmly into place Installing an internal print server or port interface card Installing a printer hard disk Page Reinstalling the system board Gently insert the system board into the printer Installing hardware options Order of installation Installing optional trays Attaching cables Touch Menu Settings Verifying printer setupPrinting a menu settings Setting up the printer software Printing a network setupInstalling the printer software Windows Updating available options in the printer driver For Windows usersFor Macintosh users Macintosh Follow these instructions if your printer model is wireless Setting up wireless printingPreparing to set up the printer on a wireless network Installing the printer on a wireless network Windows Installing the printer on a wireless network Macintosh Prepare to configure the printer Reports Network Setup Page or Enter the printer informationMac OS X version 10.5 or later Applications Internet Connect AirPort Configure the printer for wireless access Configure your computer to use the printer wirelessly Click Default Browser tab More Printers Installing the printer on an Ethernet networkDouble‑click Printer Setup Utility or Print Center Select Ethernet connection, and then click Continue Mac OS X version 10.5 or later Mac OS X version 10.4 or earlierMac OS X version From the first pop‑up menu, select AppleTalk For Windows users Setting up serial printing Click Continue Finish WindowsWindows 7 or earlier Additional printer setup Setting the Paper Size and Paper Type Configuring Universal paper settingsLoading paper and specialty media Specify a unit of measurement Loading the standard or optional 500‑sheet trays Long ‑edge orientation Short ‑edge orientation Touch Size Sensing Touch Exit Configuration MenuLoading A5 or Statement paper sizes Loading B5 or Executive paper sizes Loading the 2000‑sheet high capacity feederPage Loading the 2,000-sheet dual input trays Page Loading the multipurpose feeder Page Press Exit Config Menu Linking and unlinking traysLinking trays Unlinking trays Assigning a custom paper type name Changing a Custom Type x nameClick Paper Menu Click Custom Name Type a name for the paper type in a Custom Name x box Loading paper and specialty media Click Submit Click Custom Types Paper guidelines Paper characteristicsPaper and specialty media guidelines Fiber content Unacceptable paperSelecting paper Selecting preprinted forms and letterhead Supported paper sizes, types, and weights Storing paperSupported paper sizes Basic input trays Letter TabloidLegal Executive Optional input trays Monarch Supported paper types and weightsPrinter engine supports 38-128 g/m2 16-32 lb paper weights Paper and specialty media guidelines Click Properties, Preferences, Options, or Setup PrintingPrinting a document Printing Tips on using letterhead Printing on specialty mediaPlacing paper in the trays Orienting the paper for long‑ or short‑edge printing High capacity feeder Without finisher With finisher Tips on using transparencies Tips on using envelopesMultipurpose tray Simplex one-sided printing Duplex two-sided printingPage Printing confidential and other held jobs Holding jobs in the printerPrinting confidential and other held jobs from Windows Job type Printing Touch your user name Touch Confidential Jobs Printing from a flash drive Printing information pages Printing a font sample listPrinting a directory list Printing the print quality test pages Canceling a print job Canceling a print job from the printer control panelCanceling a print job from the computer Touch Delete Selected Jobs Finisher Bin Supported finishing featuresStandard bin Finisher Bin 2 finishing features Adjusting toner darkness Bin 3 finishing featuresClick Settings Click Print Settings Click Quality Menu Adjust the toner darkness setting Click Submit Copying using the ADF CopyingMaking copies Making a quick copy Copying using the scanner glass Copying photosCopying on specialty media Making transparencies Customizing copy settings Making copies using paper from a selected trayCopying to letterhead Copying from one size to another Example 2 Copying to a single paper size Copying a document that contains mixed paper sizesExample 1 Copying to mixed paper sizes Reducing or enlarging copies Adjusting copy qualityCopying on both sides of the paper duplexing Collating copies Placing separator sheets between copiesTouch Separator Sheets Select one of the following Copying multiple pages onto a single sheet Between PagesTouch Done Touch Copy It Touch Paper Saver Placing information on copies Creating a custom job job buildPlacing the date and time at the top of each Touch Custom Job Canceling a copy job Canceling a copy job while the document is in the ADFCanceling a copy job while the pages are being printed Placing an overlay message on each Understanding the copy screens and options Copy fromCopy to Scale Content Sides DuplexCollate Options Advanced Imaging Custom JobSeparator Sheets Margin Shift Improving copy quality Question Tip Setting up the e-mail function Click SettingsClick E-mail Settings Click Setup E-mail Server Mailing Configuring the e‑mail settings Creating an e-mail shortcut using the Embedded Web ServerCreating an e-mail shortcut using the touch screen Creating an e-mail shortcut Sending an e-mail using the touch screen Sending an e‑mail using a shortcut numberSending an e-mail using the address book Mailing a document Customizing e-mail settings Adding e-mail subject and message informationChanging the output file type Mailing 101 Canceling an e-mail Mailing color documentsUnderstanding e-mail options Original Size Resolution OrientationBinding Mail Subject Advanced Options Initial fax setup Using the printer control panel for fax setupFaxing Getting printer ready to fax Using the Embedded Web Server for fax setup Click Settings Click Fax Settings Click Analog Fax SetupEquipment and service options Fax connection setup Choosing a fax connection Faxing 107 Connecting to an analog telephone lineConnecting to a DSL service Connecting to a PBX or Isdn system Connecting to a distinctive ring serviceTouch Settings Touch Fax Settings Touch Analog Fax Settings Faxing 108 Connecting to an adapter for your country or region Touch Distinctive Ring SettingsFaxing 109 Country/region Setting the outgoing fax name and number Setting the date and timeSending a fax using the printer control panel Click Settings Click Security Click Set Date and Time Sending a fax using the computer Creating shortcuts Creating a fax destination shortcut using the touch screen Using shortcuts and the address book Using fax shortcutsUsing the address book Faxing 113 Customizing fax settings Changing the fax resolutionMaking a fax lighter or darker Sending a fax at a scheduled time Canceling an outgoing fax Touch Delayed SendViewing a fax log Blocking junk faxes Understanding fax options Faxing 116 Improving fax quality Faxing 117 Holding and forwarding faxes Holding faxesForwarding a fax Faxing 118 Click Fax Settings Click Analog Fax Setup Print Print and ForwardFax ‑mail ESF Scanning to an FTP address using the keypad Scanning to an FTP addressScanning to an FTP address Scanning to an FTP address 120 Scanning to an FTP address using a shortcut number Scanning to an FTP address using the address bookCreating an FTP shortcut using the Embedded Web Server Click FTP Shortcut Setup Creating an FTP shortcut using the touch screen Understanding FTP options Scanning to an FTP address 123 Improving FTP quality Scanning to an FTP address 124 Scanning to a computer or flash drive Scanning to a computerScanning to a computer or flash drive 125 Click Scan Profile Click Create Scan Profile Quick Setup Scanning to a flash driveUnderstanding scan profile options Format Type Color Default ContentCompression Scanning to a computer or flash drive 128 Improving scan qualityAdvanced Imaging To access the menus, touch on the home screen Understanding printer menusMenus list Understanding printer menus 129 Default Source menu Paper menuPaper Size/Type menu Understanding printer menus 130 MP Feeder Size Understanding printer menus 131Tray x Type Manual Paper Size Understanding printer menus 132MP Feeder Type Configure MP menu Understanding printer menus 133 Understanding printer menus 134 Substitute Size menuPaper Texture menu Understanding printer menus 135 Paper Loading menu Understanding printer menus 136 Custom Types menu Custom Names menuUnderstanding printer menus 137 Menu item Definition Universal Setup menu Custom Scan Sizes menuCustom Bin Names menu Understanding printer menus 138 Bin Setup menu Understanding printer menus 139 Reports menu Understanding printer menus 140 Understanding printer menus 141 Network/Ports menu Active NIC menuStandard Network or Network x menus Understanding printer menus 142 Understanding printer menus 143 USB Buffer Standard USB menuUnderstanding printer menus 144 Network Reports menu Network Card menuUnderstanding printer menus 145 This menu is available from the Network/Ports menu TCP/IP menu Understanding printer menus 146 IPv6 menu Understanding printer menus 147 Wireless menu Network/Ports Network x Net x Setup WirelessAppleTalk menu Understanding printer menus 148 Smtp Setup menu Use the following menu to configure the Smtp serverNetWare menu LexLink menu Understanding printer menus 150 Security menu Miscellaneous menuConfidential Print menu Understanding printer menus 151 Disk Wiping menu Understanding printer menus 152 Understanding printer menus 153 Security Audit Log menuSet Date and Time menu Understanding printer menus 154 Settings menuGeneral Settings menu Run Initial setup Understanding printer menus 155Eco-Mode Paper Sizes Understanding printer menus 156 AlarmsTimeouts Understanding printer menus 157 Print RecoveryFactory Defaults Copy Settings menu Understanding printer menus 158 Understanding printer menus 159 Understanding printer menus 160 Header/Footer Understanding printer menus 161 Understanding printer menus 162 Fax Settings menuFax Mode Analog Fax Setup menu General Fax Settings Understanding printer menus 163 Fax Send Settings Understanding printer menus 164 Understanding printer menus 165 Understanding printer menus 166 Fax Receive Settings Understanding printer menus 167 Fax Log Settings Understanding printer menus 168 Speaker Settings Distinctive RingsUnderstanding printer menus 169 Menu item Single Ring Understanding printer menus 170 Fax Mode Fax Server Setup menuFax Server Setup ‑mail Settings menu Understanding printer menus 171 Understanding printer menus 172 Format Understanding printer menus 173 Color Understanding printer menus 174 Jpeg Quality‑mail images sent as ‑mail Bit Depth Understanding printer menus 175 Use cc/bcc FTP Settings menu Understanding printer menus 176 Understanding printer menus 177 Base File Name Understanding printer menus 178FTP bit Depth Understanding printer menus 179 Scan SettingsFlash Drive menu Understanding printer menus 180 Scan bit Depth Understanding printer menus 181Photo Jpeg Quality Copies Print SettingsUnderstanding printer menus 182 Understanding printer menus 183 Duplex Binding‑up pages/side ‑up Border Understanding printer menus 184 Print SettingsSetup menu Understanding printer menus 185 Print AreaDownload Target Job Accounting Finishing menu Understanding printer menus 186Menu item Resource Save Print All Order Understanding printer menus 187 ‑up pages ‑side Quality menu Understanding printer menus 188 Utilities menu Understanding printer menus 189 Understanding printer menus 190 Menu item Scale to Fit Understanding printer menus 191 PostScript menuPCL Emul menu Understanding printer menus 192 Symbol SetPCL Emulation Settings Understanding printer menus 193 Tray Renumber Html menu Understanding printer menus 194Font Size Scale Booklet Adjustments menu Image menuXPS menu Understanding printer menus 195 Touch Booklet Adjustments Help menu Understanding printer menus 197 Maintaining the printer 198 Cleaning the exterior of the printerMaintaining the printer Cleaning the scanner glass Adjusting scanner registrationMaintaining the printer 199 Touch Scanner Test Storing supplies Conserving suppliesChecking the status of supplies Checking the status of supplies from a network computer Ordering a maintenance kit Ordering suppliesOrdering toner cartridges Ordering a photoconductor kit Ordering a cleaning kit Replacing suppliesOrdering staple cartridges Replacing the toner cartridgePage Replacing the photoconductor Maintaining the printer 205 Page Page Page Moving the printer Before moving the printer Removing the optional trays Page Page Maintaining the printer 213 Moving the printer to another locationShipping the printer Checking the virtual display Administrative supportAdministrative support 214 Click Device Status Administrative support 215Checking the device status Restoring the factory default settings Administrative support 216 Troubleshooting Solving basic problemsSolving basic printer problems Embedded Web Server does not open Troubleshooting 218 Understanding printer messagesChange input src to Custom Type Name Change input src to Custom Type Name load orientation Troubleshooting 219 Change input src to Custom String load orientationChange input src to size Change input src to size load orientation Change input src to type size load orientation Check input src guidesCheck input src orientation or guides Close door Weblink server not set up. Contact system administrator Disk Full ‑ Scan Job CanceledFax Station Name not set up Fax Station Number not set up Insert Tray Load src withLoad input src with Custom Type Name Load input src with Custom String Troubleshooting 223 Cancel the current job Load input src with sizeLoad manual feeder with Load Manual Feeder with Custom Type Name Load Manual Feeder with size Load Manual Feeder with type sizeLoad Staples G5, G11, G12 Memory full, cannot print faxes Restore Held Jobs? Remove paper from standard output binReplace all originals if restarting job Remove the stack of paper from the standard exit bin Scanner Jam Access Cover Open Some held jobs were not restoredReplace jammed originals if restarting job Scan Document Too Long Insufficient memory to support Resource Save feature Yy Replace defective or missing cartridgeCartridge part number unsupported by device Short paper Insufficient memory, some held jobs will not be restored Ppds font errorInsufficient memory for Flash Memory Defragment operation Insufficient memory, some Held Jobs were deleted Network x software error Serial option x errorStandard network software error Defective flash detected Parallel port x disabled Serial port x disabledStandard parallel port disabled Standard USB port disabled USB port x disabled Configuration change, held jobs were not restoredToo many disks installed Too many flash options installed Routine maintenance needed Too many trays attachedRemove defective disk Disk full Clearing jams Understanding jam numbers and locations Paper recommendations Open Door A, and then remove the jam Troubleshooting 235Jam numbers What to do Troubleshooting 236 Paper jams Troubleshooting 237 Paper jam Paper jam Troubleshooting 238203, 230-231 paper jams Open Door D Page Page Troubleshooting 242 Open Door D Remove the jam Close Door DPage Jam in Tray Troubleshooting 24424x paper jam Troubleshooting 245 Clearing Area a Troubleshooting 246 Clearing Area BOpen Door B Pull the jam up and toward you Close Door B Touch Continue Open Door C Pull the jam up and toward you Close Door C Troubleshooting 247Clearing Area C Troubleshooting 248 280‑281 paper jamsPage Troubleshooting 250 Open Door F Remove the jam Close Door F Staple error Troubleshooting 251283, 289 staple jams Lift Door H Remove the jam Close Door HPage Page Troubleshooting 254 28x paper jamPage Troubleshooting 256 Paper jams Paper jams Page Paper jam Jobs do not print Solving printing problemsError message about reading USB drive appears Confidential and other held jobs do not print Job takes longer than expected to print Job prints from the wrong tray or on the wrong paper Incorrect characters printTray linking does not work Large jobs do not collate Solving copy problems Unexpected page breaks occurCopier does not respond Scanner unit does not close Poor copy quality Checking an unresponsive scanner Solving scanner problemsPartial document or photo copies Poor scanned image quality Scan was not successfulScanning takes too long or freezes the computer Solving fax problems Troubleshooting 267Partial document or photo scans Cannot scan from a computer Review this Digital Phone Service Checklist Cannot send or receive a faxCheck the Printer Connections Check the Telephone Wall Jack Can send but not receive faxes Can receive but not send faxes Received fax has poor print quality Solving option problems Paper tray problems Solving 2,000-sheet drawer problems Internal Solutions Port Memory cardFlash memory card Hard disk with adapter Solving paper feed problems USB/parallel interface cardPaper frequently jams Paper jam message remains after jam is cleared Solving print quality problems Isolating print quality problemsBlank pages Packing Material MAY be on the Toner Cartridge Troubleshooting 276 Clipped imagesGhost images Check the Guides Troubleshooting 277 Check the Toner Darkness SettingGray background Incorrect margins Troubleshooting 278 Paper curlPrint irregularities Paper has Absorbed Moisture DUE to High Humidity Check the DARKNESS, BRIGHTNESS, and Contrast Settings Print is too darkFuser MAY be Worn or Defective Toner Cartridge MAY be Defective Troubleshooting 280 When 88 Cartridge Low appears, order a new toner cartridgePrint is too light Toner is LOW Troubleshooting 281 Repeating defectsSkewed print Ensure That the Fill Pattern is Correct Streaked horizontal lines Check the Paper TypeToner Cartridge MAY be Defective or LOW on Toner Toner is Smeared Streaked vertical lines Toner fog or background shading appears onThere is Toner in the Paper Path Toner Cartridge is Defective Troubleshooting 284 Check the Paper Texture SettingToner rubs off Charge Rolls MAY be Defective Troubleshooting 285 Contacting customer supportToner specks Transparency print quality is poor Troubleshooting 286 Tech LibraryMail Live chat Product information Edition notice287 December Trademarks 288 Modular component notice Noise emission levels289 Meter average sound pressure, dBA Temperature information 290 Power consumption Product power consumptionLaser notice Laser advisory label Power Saver Off modeEuropean Community EC directives conformity Industry Canada compliance statement Avis de conformité aux normes de l’industrie du Canada Radio interference noticeCCC EMC notice Bsmi EMC notice Regulatory notices for telecommunication terminal equipment South Africa telecommunications notice 294 295 Using this product in Switzerland Utilisation de ce produit en SuisseVerwendung dieses Produkts in der Schweiz Uso del prodotto in Svizzera Regulatory notices for wireless products Exposure to radio frequency radiationIndustry Canada Canada Industry Canada Canada Taiwan NCC RF notice statement India emissions notice 298 299 ΤΗΣ Οδηγιασ 1999/5/ΕΚ 300 Limited warrantyLexmark International, Inc., Lexington, KY 301 Limited warranty serviceExtent of limited warranty Patent acknowledgment Limitation of liabilityAdditional rights 302 303 Symbols IndexNumerics Index 304Page FTP Page Page Page