Lexmark 19Z0102 Solving paper feed problems, USB/parallel interface card, Paper frequently jams

Models: X860DE 19Z0102 X862DE 19Z0200 632 19Z0202 832 X864DE 432 19Z4028 19Z0101

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Troubleshooting

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USB/parallel interface card

Check the USB/parallel interface card connections:

Make sure the USB/parallel interface card is securely connected to the printer system board.

Make sure you are using the correct cable and that it is securely connected.

Solving paper feed problems

Paper frequently jams

These are possible solutions. Try one or more of the following:

CHECK THE PAPER

Use recommended paper and specialty media. For more information, see the chapter about paper and specialty media guidelines.

MAKE SURE THERE IS NOT TOO MUCH PAPER IN THE PAPER TRAY

Make sure the stack of paper you load does not exceed the maximum stack height indicated in the tray or on the multipurpose feeder.

CHECK THE PAPER GUIDES

Move the guides in the tray to the correct positions for the paper size loaded.

THE PAPER MAY HAVE ABSORBED MOISTURE DUE TO HIGH HUMIDITY

Load paper from a fresh package.

Store paper in its original wrapper until you use it.

Paper jam message remains after jam is cleared

CHECK THE PAPER PATH

The paper path is not clear. Clear jammed paper from the entire paper path, and then touch Continue.

Page that jammed does not reprint after you clear the jam

TURN ON JAM RECOVERY

In the Setup menu, Jam Recovery is set to Off. Set Jam Recovery to Auto or On:

1Make sure the printer is on and Ready appears.

2On the home screen, touch USB/parallel interface card.

3Touch Settings.
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Lexmark 19Z0102, 432, 632 Solving paper feed problems, USB/parallel interface card, Paper frequently jams, Check The Paper