Manuals / Lexmark / Computer Equipment / All in One Printer

Lexmark 19Z0202, 432 paper jam, Troubleshooting, Pull the jam up 4 Close Door E 5 Close Door A

Models: X860DE 19Z0102 X862DE 19Z0200 632 19Z0202 832 X864DE 432 19Z4028 19Z0101

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Troubleshooting

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3Pull the jam up.

4Close Door E.

5Close Door A.

230 paper jam

1Open Door D.

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Lexmark 19Z0202, 432, 19Z0101, 632 paper jam, Troubleshooting, Pull the jam up 4 Close Door E 5 Close Door A, Open Door D

Contents

X860de, X862de, X864de Users GuideDecember Learning about the printer ContentsSafety information Additional printer setupE-mailing Paper and specialty media guidelinesPrinting CopyingUnderstanding printer menus FaxingScanning to an FTP address Scanning to a computer or flash driveNotices Administrative supportTroubleshooting Maintaining the printerEdition notice IndexSafety information SAVE THESE INSTRUCTIONS Finding information about the printer Learning about theprinterThank you for choosing this printer In other countries and regions -See the printed Selecting a location for the printerBasic model Printer configurationsBasic functions of the scanner Configured modelUnderstanding the ADF and scanner glass Using the ADFUsing the scanner glass Description Understanding the printer control panel5 Home Understanding the home screenLearning about the printer DescriptionDisplay item Display itemDescription CopyFunction Using the touch-screen buttonsSample touch screen Display itemButton Other touch-screen buttonsButton FunctionUp arrow Learning about the printerButton FunctionDescription FeaturesFeature Saving paper and toner Using recycled paper and other office papersMinimizing your printersenvironmental impact Saving energy Adjusting Power SaverUsing the Embedded Web Server Using the printer control panel2 Touch Settings 3 Touch General Settings 4 Touch Quiet Mode RecyclingRecycling Lexmark products Returning Lexmark cartridges for reuse or recycling Available internal options Additional printer setupInstalling internal options Accessing the system board to install internal options 1 Flash memory and firmware card connectors 2 Memory card connector Installing a memory card6 Reattach the system board cover Additional printer setup3 Open the memory card connector latches 4 Align the notch on the memory card with the ridge on the connectorMetal pins Installing a flash memory or firmware cardPlastic pins Installing an internal print server or port interface card Installing a printer hard disk 4 Attach the mounting plate to the hard disk with the screws Additional printer setup3 Attach the ribbon cable to the hard disk Reinstalling the system board Order of installation Installing hardware optionsTray 5 2,000-sheet high capacity feeder Installing optional trays1 Tray 3 and Tray 4 500-sheet trays or 2,000-sheet dual input trays 2 Tray 1 and Tray 2 500-sheet traysDuplex unit Attaching cables4 Touch Menu Settings Page Verifying printer setupPrinting a menu settings page In Windows Setting up the printer softwarePrinting a network setup page Installing the printer softwareIn Macintosh Updating available options in the printer driverFor Windows users For Macintosh usersPreparing to set up the printer on a wireless network Setting up wireless printingInstalling the printer on a wireless network Windows In Windows 7 or earlier Installing the printer on a wireless network MacintoshPrepare to configure the printer In WindowsSystem Preferences Network Wi‑Fi Enter the printer informationReports Network Setup Page or Reports Network Setup Page In Mac OS X version 10.5 or laterSystem Preferences Network Wi‑Fi Configure the printer for wireless accessConfigure your computer to use the printer wirelessly In Mac OS X version 10.5 or later4 Click Default Browser tab More Printers Installing the printer on an Ethernet network2 Double‑click Printer Setup Utility or Print Center 2 Double‑click Printer Setup Utility or Print CenterIn Windows 7 or earlier For Windows usersFor Macintosh users In Windowsb Double‑click Printer Setup Utility or Print Center In Mac OS X version 10.5 or laterIn Mac OS X version 10.4 or earlier In Mac OS X versionIn Windows 7 or earlier For Windows usersIn Windows System Preferences Print & Scan System Preferences Print & Fax Setting up serial printingFor Macintosh users h Click Continue Finish In WindowsIn Windows 7 or earlier In WindowsIn Windows 7 or earlier Specify a unit of measurement Setting the Paper Size and Paper TypeConfiguring Universal paper settings Loadingpaperand specialty mediaLoading the standard or optional 500‑sheet trays Short ‑edge orientation Long ‑edge orientation6 Touch Size Sensing Loading A5 or Statement paper sizes10 Touch Exit Configuration Menu 6 Touch Size Sensing Loading B5 or Executive paper sizesLoading the 2000‑sheet high capacity feeder 10 Touch Exit Configuration MenuLoading paper and specialty media Loading the 2,000-sheet dual input trays 5 Insert the tray Loading paper and specialty media4 Load paper in the tray with the print side up Loading the multipurpose feeder 5 Load the paper or specialty media into the feeder Loading paper and specialty mediaUnlinking trays Loading letter‑ or A4‑size paper in the short-edge orientationLinking and unlinking trays Linking trays5 Click Paper Menu 6 Click Custom Name Assigning a custom paper type nameChanging a Custom Type x name 3 Touch Paper Menu 4 Touch Paper Size/TypeSubmitting Selection appears Submitting Selection appears9 Click Custom Types Paper andspecialtymedia guidelines Paper characteristicsWeight Moisture contentSelecting preprinted forms and letterhead Fiber contentUnacceptable paper Selecting paperBasic input trays Supported paper sizes, types, and weightsStoring paper Supported paper sizesStandard 500 ‑sheet trays Tray 1 Multipurpose feeder DimensionsPaper and specialty media guidelines Paper sizeOptional Optional input traysDimensions Paper sizePaper size Supported paper types and weightsDimensions Paper and specialty media guidelinesOptional Paper typeStandard MultipurposeFor Windows users PrintingPrinting a document b Click Properties, Preferences, Options, or SetupOrienting the paper for long‑ or short‑edge printing Tips on using letterheadPrinting on specialty media Placing paper in the traysLong ‑edge orientation High capacity feederPrinting Short ‑edge orientationMultipurpose tray Tips on using transparenciesTips on using envelopes Have bent corners Have rough, cockle, or laid finishes Printing2 Click Properties, Preferences, Options, or Setup Printing confidential and other held jobsHolding jobs in the printer Printing confidential and other held jobs from Windows7 Touch Confidential Jobs Printing confidential and other held jobs from a Macintosh computer8 Touch Confidential Jobs Printing from a flash drive Printing the print quality test pages Printing information pagesPrinting a font sample list Printing a directory listFor Windows users Canceling a print jobCanceling a print job from the printer control panel Canceling a print job from the computerFinisher Bin Supported finishing featuresStandard bin Finisher BinTwo hole punch Finisher Bin 2 finishing featuresFinisher Bin Size2 Click Settings 3 Click Print Settings 4 Click Quality Menu Adjusting toner darknessBin 3 finishing features Making a quick copy Copying using the ADFCopying Making copiesMaking transparencies Copying using the scanner glassCopying photos Copying on specialty mediaCopying from one size to another Customizing copy settingsMaking copies using paper from a selected tray Copying to letterheadExample 2 Copying to a single paper size Copying a document that contains mixed paper sizesExample 1 Copying to mixed paper sizes Reducing or enlarging copies Adjusting copy qualityCopying on both sides of the paper duplexing Between Copies Between Jobs Collating copiesPlacing separator sheets between copies 5 Touch Separator Sheets6 Touch Paper Saver Copying multiple pages onto a single sheetBetween Pages 5 Touch Custom Job Placing information on copiesCreating a custom job job build Placing the date and time at the top of each pageCanceling a copy job while the pages are being printed Canceling a copy jobCanceling a copy job while the document is in the ADF Canceling a copy job while copying pages using the scanner glassScale Understanding the copy screens and optionsCopy from Copy toOptions ContentSides Duplex CollateMargin Shift Advanced ImagingCustom Job Separator SheetsQuestion Improving copy quality2 Click Settings Setting up the e-mail functionE-mailing Getting ready to e-mailCreating an e-mail shortcut Configuring the e‑mail settingsCreating an e-mail shortcut using the Embedded Web Server Creating an e-mail shortcut using the touch screenE-mailing a document Sending an e-mail using the touch screenSending an e‑mail using a shortcut number Sending an e-mail using the address book12 Touch E-mail It Customizing e-mail settingsAdding e-mail subject and message information Changing the output file typeOriginal Size Canceling an e-mailE-mailing color documents Understanding e-mail optionsE-mail Subject ResolutionOrientation BindingAdvanced Options Getting printer ready to fax Initial fax setupUsing the printer control panel for fax setup Faxing2 Click Settings 3 Click Fax Settings 4 Click Analog Fax Setup Using the Embedded Web Server for fax setupChoosing a fax connection Connecting to a DSL service Connecting to an analog telephone lineb Touch Settings c Touch Fax Settings d Touch Analog Fax Settings Connecting to a PBX or ISDN systemConnecting to a distinctive ring service f Touch Distinctive Ring Settings Connecting to an adapter for your country or regionSending a fax Setting the outgoing fax name and numberSetting the date and time Sending a fax using the printer control panel2 Click Settings 3 Click Manage Shortcuts Sending a fax using the computerCreating a fax destination shortcut using the Embedded Web Server Creating shortcuts4 Click Fax Shortcut Setup Creating a fax destination shortcut using the touch screenChanging the fax destination shortcut using the Embedded Web Server 2 Click Settings 3 Click Manage Shortcuts4 Touch Search Address Book Using shortcuts and the address bookUsing fax shortcuts Using the address bookSending a fax at a scheduled time Customizing fax settingsChanging the fax resolution Making a fax lighter or darkerBlocking junk faxes Canceling an outgoing faxCanceling a fax while the original documents are still scanning Viewing a fax logSides Duplex Understanding fax optionsContent Original SizeAdvanced Options Improving fax qualityResolution Darkness2 Click Settings 3 Click Fax Settings 4 Click Analog Fax Setup Holding and forwarding faxesHolding faxes Forwarding a faxFax E‑mail FTP LDSS eSF 3 Click Fax Settings 4 Click Analog Fax SetupPrint Print and Forward Forward Scanning to an FTP address Scanning to an FTP address using the keypadScanningto an FTPaddress 2 Click Settings Scanning to an FTP address using a shortcut numberScanning to an FTP address using the address book Creating an FTP shortcut using the Embedded Web ServerSides Duplex Creating an FTP shortcut using the touch screenUnderstanding FTP options Original SizeAdvanced Options ResolutionContent Send AsQuestion Improving FTP quality2 Click Scan Profile 3 Click Create Scan Profile Scanningto a computer orflash driveScanning to a computer Format Type Quick SetupScanning to a flash drive Understanding scan profile optionsOriginal Size Default ContentCompression ColorResolution Improving scan qualityAdvanced Imaging Menus list UnderstandingprintermenusMenu item Default Source menuPaper menu Paper Size/Type menuTray x Type Understanding printer menusMenu item DescriptionMP Feeder Type Understanding printer menusMenu item DescriptionMenu item Configure MP menuMenu item DescriptionDescription Substitute Size menuPaper Texture menu Menu itemRough Envelope Texture Understanding printer menusMenu item DescriptionDescription Paper Loading menuMenu item Description Custom Types menuCustom Names menu Menu itemMenu item Universal Setup menuCustom Scan Sizes menu Custom Bin Names menuMenu Item Bin Setup menuMenu item DescriptionMenu item Reports menuMenu Item DescriptionDescription Network Setup PageMenu item Menu item Asset Report Network/Ports menuActive NIC menu Standard Network or Network x menusDescription Std Network SetupNet x Setup Menu itemDescription Standard USB menuUnderstanding printer menus Menu itemReports Network Reports menuNetwork Card menu Menu item TCP/IP menuMenu item DescriptionMenu item IPv6 menuMenu item DescriptionMenu item Wireless menuAppleTalk menu Network/Ports Network x Net x Setup WirelessLexLink menu SMTP Setup menuNetWare menu Primary SMTP Gateway Menu itemDescription Menu item Security menuMiscellaneous menu Confidential Print menuMenu item Disk Wiping menuMenu item DescriptionDescription Security Audit Log menuSet Date and Time menu Menu itemDescription Settings menuGeneral Settings menu Menu itemDescription Run Initial setupUnderstanding printer menus Menu itemDescription end ‑of ‑job message before canceling the remainder of the print jobUnderstanding printer menus Menu itemSets the amount of time in seconds the printer waits for additional Understanding printer menusMenu item DescriptionDescription Copy Settings menuContent Menu itemDescription Understanding printer menusMenu item Description Understanding printer menusMenu item Description Understanding printer menusMenu item Description Fax Settings menuFax Mode Analog Fax Setup menu Menu itemDescription General Fax SettingsEnable Manual Fax Menu itemMenu item Fax Send SettingsMenu item DescriptionDescription Understanding printer menusMenu item Description Understanding printer menusMenu item Menu item Fax Receive SettingsMenu item DescriptionMenu item Fax Log SettingsMenu item DescriptionDescription Speaker SettingsDistinctive Rings Menu itemDescription Fax Mode Fax Server Setup menuFax Server Setup Menu itemMenu item E ‑mail Settings menuMenu item DescriptionDescription Understanding printer menusMenu item Description Understanding printer menusMenu item Description Understanding printer menusMenu item Description Understanding printer menusMenu item Description FTP Settings menuUnderstanding printer menus Menu itemDescription Understanding printer menusMenu item Description Understanding printer menusMenu item Description Scan SettingsFlash Drive menu Menu itemDescription Understanding printer menusMenu item Description Understanding printer menusMenu item Menu item Print SettingsMenu item DescriptionDescription Understanding printer menusMenu item Description Print SettingsSetup menu Menu itemDownload Target Understanding printer menusMenu item Print AreaMenu item Finishing menuMenu item Resource Save DescriptionDescription Understanding printer menusMenu item Menu item Quality menuMenu item DescriptionMenu item Utilities menuMenu item DescriptionMenu item Scale to Fit PDF menuMenu item DescriptionDescription PostScript menuPCL Emul menu Menu itemDescription Understanding printer menusMenu item Description Understanding printer menusMenu item Menu item HTML menuMenu item DescriptionMenu item Booklet Adjustments menuImage menu XPS menu5 Touch Booklet Adjustments Help menuDescription Understanding printer menusMenu item Maintaining theprinter Cleaning the exterior of the printer6 Touch Scanner Test Cleaning the scanner glassAdjusting scanner registration Checking the status of supplies from the printer control panel Storing suppliesConserving supplies Checking the status of suppliesOrdering a photoconductor kit Ordering a maintenance kitOrdering supplies Ordering toner cartridgesReplacing the toner cartridge Ordering a cleaning kitReplacing supplies Ordering staple cartridges4 Unpack a new cartridge Maintaining the printer3 Grasp the handle and pull out the cartridge Replacing the photoconductor When 84 Replace photoconductor or 84 Photoconductor low appears, order a new photoconductor immediately. While the printer may continue to function properly after the photoconductor has reached its official end‑of‑life, print quality significantly decreases 5 Unpack the new photoconductor Place the photoconductor on a flat, clean surfaceMaintaining the printer 3 Lower Side Door A 4 Pull the photoconductor out of the printer7 Remove the tape from the top of the photoconductor Maintaining the printer6 Align and insert the end of the photoconductor 9 Close Side Door A The photoconductor clicks into place when correctly installedMaintaining the printer 8 Push the photoconductor as far as it will goBefore moving the printer Moving the printerRemoving the optional trays 3 Place the tray into the printer 4 Remove the cable cover Maintaining the printer7 Lift the printer off the trays 5 Disconnect the optional drawer connector 6 Attach the cable coverMaintaining the printer Shipping the printer Moving the printer to another locationChecking the virtual display AdministrativesupportFinding advanced networking and administrator information Using the Embedded Web Server2 Click Device Status Checking the device status3 Touch Settings 4 Touch General Settings Restoring the factory default settings3 Touch Settings 4 Touch General Settings Printer control panel display is blank or displays only diamonds TroubleshootingSolving basic problems Solving basic printer problemsChange input src to Custom String Understanding printer messagesChange input src to Custom Type Name Change input src to Custom Type Name load orientationChange input src to type size Change input src to Custom String load orientationChange input src to size Change input src to size load orientationClose door Change input src to type size load orientationCheck input src guides Check input src orientation or guidesFax Station Name not set up Weblink server not set up. Contact system administratorDisk Full ‑ Scan Job Canceled Fax server To Format not set up. Contact system administratorLoad input src with Custom String Insert TrayLoad src with Load input src with Custom Type NameLoad Manual Feeder with Custom String Load input src with sizeLoad manual feeder with Load Manual Feeder with Custom Type NameMemory full, cannot print faxes Load Manual Feeder with sizeLoad Manual Feeder with type size Load Staples G5, G11, G12Replace last scanned page and jammed originals if restarting job Restore Held Jobs?Remove paper from standard output bin Replace all originals if restarting jobScan Document Too Long Scanner Jam Access Cover OpenSome held jobs were not restored Replace jammed originals if restarting job34 Short paper 35 Insufficient memory to support Resource Save feature31.yy Replace defective or missing cartridge 32 Cartridge part number unsupported by device37 Insufficient memory, some Held Jobs were deleted 37 Insufficient memory, some held jobs will not be restored50 PPDS font error 37 Insufficient memory for Flash Memory Defragment operation51 Defective flash detected 54 Network x software error54 Serial option x error 54 Standard network software error56 Standard USB port disabled 56 Parallel port x disabled56 Serial port x disabled 56 Standard parallel port disabled58 Too many flash options installed 56 USB port x disabled57 Configuration change, held jobs were not restored 58 Too many disks installed62 Disk full 80 Routine maintenance needed58 Too many trays attached 61 Remove defective disk84 Replace photoconductor 1565 Emulation error, load emulation optionClearing jams 84 Photoconductor lowPaper recommendations Understanding jam numbers and locations280-281 Jam numbersWhat to do Open Door A, and then remove the jam200-201 paper jams 202 paper jam 203 paper jam 203, 230-231 paper jams1 Open Door D 230 paper jamTroubleshooting 3 Pull the jam up 4 Close Door E 5 Close Door A4 Open Door A by pushing the release latch up and lowering the door Troubleshooting2 Remove the jam 3 Close Door D 6 Pull the jam up 7 Close Door E 8 Close Door A Troubleshooting5 Open Door E by pushing the release latch and lowering the door 3 Close Door D 231 paper jamTroubleshooting 1 Open Door D 2 Remove the jam6 Close Door A Troubleshooting4 Open Door A by pushing the release latch up and lowering the door 5 Pull the jam up and toward youJam in Tray 24x paper jamClearing Area A 4 Touch Continue Clearing Area B4 Touch Continue Clearing Area C280‑281 paper jams 250 paper jam280-282 paper jams 6 Close Door F Troubleshooting2 Pull the jam up and toward you 3 Close Door A 4 Open Door F 5 Remove the jam1 Open Door F 2 Remove the jam 3 Close Door F 282 paper jamTroubleshooting 283 paper jam 289 staple error283, 289 staple jams 3 Firmly pull the colored tab to remove the staple cartridge Troubleshooting8 Close Door G Troubleshooting6 Press down on the staple guard until it snaps securely into place 284 paper jam 28x paper jam9 Close Door H Troubleshooting4 Open Door G 5 Remove the jam 6 Close Door G 7 Lift Door H 8 Remove the jam1 Lift Door H 2 Remove the jam 3 Close Door H 285-286 paper jams287-288 paper jams Troubleshooting6 Close Door G 290-294 paper jamsTroubleshooting 2 Remove the jam 3 Close Door F 4 Open Door G 5 Remove the jam6 Close the ADF cover Troubleshooting4 Raise the sheet guard 5 Turn the paper advance wheel to the left to remove any jammed pages9 Touch Continue 293 paper jamJobs do not print Solving printing problemsError message about reading USB drive appears Multiple‑language PDFs do not printCHANGE THE PAGE PROTECT SETTING TO OFF Confidential and other held jobs do not printJob takes longer than expected to print MAKE SURE YOU ARE USING A RECOMMENDED USB, SERIAL, OR ETHERNET CABLELarge jobs do not collate Job prints from the wrong tray or on the wrong paperIncorrect characters print Tray linking does not workScanner unit does not close Solving copy problemsUnexpected page breaks occur Copier does not respondTHE TONER MAY BE LOW Poor copy qualityCHECK THE DISPLAY FOR ERROR MESSAGES CHECK THE DOCUMENT PLACEMENTCHECK THE DOCUMENT PLACEMENT Solving scanner problemsPartial document or photo copies Checking an unresponsive scannerAN ERROR MAY HAVE OCCURRED IN THE PROGRAM Scan was not successfulScanning takes too long or freezes the computer Poor scanned image qualityCaller ID is not shown Solving fax problemsPartial document or photo scans Cannot scan from a computerREVIEW THIS DIGITAL PHONE SERVICE CHECKLIST Cannot send or receive a faxCHECK THE DISPLAY FOR ERROR MESSAGES CHECK THE POWERCHECK THE RING COUNT DELAY SETTINGS Can send but not receive faxesTEMPORARILY DISABLE CALL WAITING VOICE MAIL SERVICE MAY BE INTERFERING WITH THE FAX TRANSMISSION2 Click Settings 3 Click Fax Settings Can receive but not send faxesReceived fax has poor print quality MAKE SURE THE SHORTCUT NUMBER IS SET UP PROPERLYRESET THE PRINTER Solving option problemsOption does not operate correctly or quits after it is installed 4 Click Analog Fax SetupMAKE SURE THE PAPER TRAY IS INSTALLED CORRECTLY Paper tray problemsSolving 2,000-sheet drawer problems RESET THE PRINTERHard disk with adapter Internal Solutions PortMemory card Flash memory cardPaper jam message remains after jam is cleared Solving paper feed problemsUSB/parallel interface card Paper frequently jams4 Touch General Settings Solving print quality problemsIsolating print quality problems Blank pagesCHECK THE PAPER SIZE SETTING ABCDE ABCDE ABCDEClipped images Ghost imagesCHECK THE PAPER SIZE SETTING Gray backgroundIncorrect margins CHECK THE TONER DARKNESS SETTINGCHECK THE PAPER TYPE SETTING Paper curlPrint irregularities CHECK THE PAPER TYPE SETTINGTHE TONER MAY BE LOW Print is too darkCHECK THE DARKNESS, BRIGHTNESS, AND CONTRAST SETTINGS CHECK THE PAPER TYPE SETTINGTHE PAPER HAS ABSORBED MOISTURE DUE TO HIGH HUMIDITY Print is too lightCHECK THE DARKNESS, BRIGHTNESS, AND CONTRAST SETTINGS CHECK THE PAPER TYPE SETTINGCHECK THE PAPER GUIDES Repeating defectsSkewed print Solid black or white streaks appear on transparencies or paperTHE TONER CARTRIDGE MAY BE DEFECTIVE OR LOW ON TONER Streaked horizontal linesABCDE ABCDE ABCDE CHECK THE PAPER TYPETHERE IS TONER IN THE PAPER PATH Streaked vertical linesToner fog or background shading appears on the page ABCDE ABCDE ABCDETHE CHARGE ROLLS MAY BE DEFECTIVE Toner rubs offCHECK THE PAPER TYPE SETTING CHECK THE PAPER TEXTURE SETTINGCHECK THE PAPER TYPE SETTING Contacting customer supportToner specks Transparency print quality is poorLive chat Tech LibraryE-mail 2012 Lexmark International, Inc All rights reserved NoticesProduct information Edition noticeTrademarks GOVERNMENT END USERS1-meter average sound pressure, dBA Modular component noticeNoise emission levels ENERGY STAR Temperature informationWaste from Electrical and Electronic Equipment WEEE directive Product disposalLaser advisory label Power consumptionProduct power consumption Laser noticeOff mode Power SaverEuropean Community EC directives conformity Industry Canada compliance statementRegulatory notices for telecommunication terminal equipment Avis de conformité aux normes de l’industrie du CanadaRadio interference notice CCC EMC notice BSMI EMC noticeNotice to users of the Canadian telephone network South Africa telecommunications noticeAvis réservé aux utilisateurs du réseau téléphonique du Canada Notice to users of the New Zealand telephone networkUso del prodotto in Svizzera Using this product in SwitzerlandUtilisation de ce produit en Suisse Verwendung dieses Produkts in der SchweizIndustry Canada Canada Regulatory notices for wireless productsExposure to radio frequency radiation Notice to users in BrazilNotice to users in the European Union Taiwan NCC RF notice statement India emissions noticeΕλληνική Lexmark International, Inc., Lexington, KY Limited warrantyExtent of limited warranty Limited warranty serviceAdditional rights Patent acknowledgmentLimitation of liability Notices Numerics SymbolsIndex Page Page Page Page 50 PPDS font error an error has occurred with thejobs will not be restored Restore Held Jobs?