Lexmark 19Z0202, 432, 19Z0101 Confidential and other held jobs do not print, Touch Print Recovery

Troubleshooting 261

MAKE SURE YOU ARE USING A RECOMMENDED USB, SERIAL, OR ETHERNET CABLE

For more information, visit the Lexmark Web site at www.lexmark.com.

MAKE SURE PRINTER CABLES ARE SECURELY CONNECTED

Check the cable connections to the printer and print server to make sure they are secure. For more information, see the setup documentation that came with the printer.

Confidential and other held jobs do not print

These are possible solutions. Try one or more of the following:

PARTIAL JOB, NO JOB, OR BLANK PAGES PRINT

The print job may contain a formatting error or invalid data.

•Delete the print job, and then print it again.

•For PDF documents, recreate the PDF and then print it again.

MAKE SURE THE PRINTER HAS SUFFICIENT MEMORY

Free up additional printer memory by scrolling through the list of held jobs and deleting some of them.

Job takes longer than expected to print

These are possible solutions. Try one or more of the following:

REDUCE THE COMPLEXITY OF THE PRINT JOB

Eliminate the number and size of fonts, the number and complexity of images, and the number of pages in the job.

CHANGE THE PAGE PROTECT SETTING TO OFF

1Make sure the printer is on and Ready appears.

2On the home screen, touch .

3Touch Settings.

4Touch General Settings.

5Touch the down arrow until Print Recovery appears.

6Touch Print Recovery.

7Touch the right arrow next to Page Protect until Off appears.

8Touch Submit.

9Touch .