Troubleshooting

234

Do not load a tray while the printer is printing. Load it prior to printing, or wait for a prompt to load it.

Do not load too much paper. Make sure the stack height does not exceed the indicated maximum height.

Make sure the guides in the tray or the multipurpose feeder are properly positioned and are not pressing too tightly against the paper or envelopes.

Push the tray in firmly after loading paper.

Paper recommendations

Use only recommended paper or specialty media.

Do not load wrinkled, creased, damp, bent, or curled paper.

Flex, fan, and straighten paper before loading it.

Do not use paper that has been cut or trimmed by hand.

Do not mix paper sizes, weights, or types in the same stack.

Make sure all sizes and types are set correctly in the printer control panel menus.

Store paper per the manufacturer's recommendations.

Understanding jam numbers and locations

When a jam occurs, a message indicating the jam location appears on the display. Open doors and covers and remove trays to access jam locations. To resolve any paper jam message, you must clear all jammed paper from the paper path.

E

A

D

B

C

Page 234
Image 234
Lexmark 832, 432, 19Z0101, 632, X860DE, X862DE, X864DE, 19Z4028 Understanding jam numbers and locations, Paper recommendations