Manuals / Lexmark / Computer Equipment / All in One Printer

Lexmark 19Z4028, 432, 19Z0101, 632, 832, X860DE, X862DE, X864DE, 19Z0202, 19Z0200, 19Z0102 manual

Models: X860DE 19Z0102 X862DE 19Z0200 632 19Z0202 832 X864DE 432 19Z4028 19Z0101

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Page 249

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Troubleshooting

249

2Pull the jam up and toward you.

Note: If the jam does not move immediately, stop pulling. Push down and pull the green lever to make it easier to remove the jam. Make sure all paper fragments are removed.

3Close Door A.

4Open Door F.

5Remove the jam.

6Close Door F.

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Lexmark 19Z4028, 432, 19Z0101, 632, 832, X860DE, X862DE, X864DE, 19Z0202, 19Z0200, 19Z0102 manual

Contents

December Users Guide Contents Printing Paper and specialty media guidelinesCopying Mailing Scanning to an FTP address FaxingScanning to a computer or flash drive Understanding printer menus Troubleshooting 217 Administrative support 214Maintaining the printer 198 287 Index 304 Power consumption Safety information Safety informationPage Thank you for choosing this printer Learning about the printerFinding information about the printer Learning about the printer Other countries and regions -See the printed Selecting a location for the printer Basic model Printer configurationsScanner Printer control panel Basic functions of the scanner Configured modelFinisher High capacity feeder Using the scanner glass Using the ADFUnderstanding the ADF and scanner glass You can use the ADF or the scanner glass to scan documents Description Understanding the printer control panel Home Press to return to the home screen Understanding the home screen Other buttons that may appear on the home screen Display item DescriptionDisplay item Function Sample touch screen Using the touch-screen buttonsDisplay item Button Function Home Returns to the home screen Other touch-screen buttons Button FunctionButton Button Function Up arrow Moves up to the next screen Feature Description Features Minimizing your printers environmental impact Using recycled paper and other office papersSaving paper and toner Minimizing your printers environmental impact Using the Embedded Web Server Adjusting Power SaverUsing the printer control panel Saving energy Touch Settings Touch General Settings Touch Quiet Mode To select a Quiet Mode setting On the home screen, touchTouch the arrows to select a setting Touch Submit Recycling Returning Lexmark cartridges for reuse or recycling Installing internal options Additional printer setupAdditional printer setup Available internal options Accessing the system board to install internal options Installing a memory card Page Plastic pins Installing a flash memory or firmware cardMetal pins Push the card firmly into place Installing an internal print server or port interface card Installing a printer hard disk Page Gently insert the system board into the printer Reinstalling the system board Order of installation Installing hardware options Installing optional trays Attaching cables Verifying printer setup Printing a menu settingsTouch Menu Settings Printing a network setup Setting up the printer softwareInstalling the printer software Windows For Windows users Updating available options in the printer driverFor Macintosh users Macintosh Setting up wireless printing Preparing to set up the printer on a wireless networkFollow these instructions if your printer model is wireless Installing the printer on a wireless network Windows Prepare to configure the printer Installing the printer on a wireless network Macintosh Enter the printer information Reports Network Setup Page orMac OS X version 10.5 or later Applications Internet Connect AirPort Configure your computer to use the printer wirelessly Configure the printer for wireless access Installing the printer on an Ethernet network Double‑click Printer Setup Utility or Print CenterClick Default Browser tab More Printers Select Ethernet connection, and then click Continue Mac OS X version 10.4 or earlier Mac OS X version 10.5 or laterMac OS X version From the first pop‑up menu, select AppleTalk For Windows users Setting up serial printing Windows Windows 7 or earlierClick Continue Finish Additional printer setup Configuring Universal paper settings Setting the Paper Size and Paper TypeLoading paper and specialty media Specify a unit of measurement Loading the standard or optional 500‑sheet trays Long ‑edge orientation Short ‑edge orientation Touch Exit Configuration Menu Loading A5 or Statement paper sizesTouch Size Sensing Loading the 2000‑sheet high capacity feeder Loading B5 or Executive paper sizesPage Loading the 2,000-sheet dual input trays Page Loading the multipurpose feeder Page Linking and unlinking trays Press Exit Config MenuLinking trays Unlinking trays Changing a Custom Type x name Assigning a custom paper type nameClick Paper Menu Click Custom Name Type a name for the paper type in a Custom Name x box Click Custom Types Loading paper and specialty media Click Submit Paper characteristics Paper and specialty media guidelinesPaper guidelines Unacceptable paper Fiber contentSelecting paper Selecting preprinted forms and letterhead Storing paper Supported paper sizes, types, and weightsSupported paper sizes Basic input trays Tabloid LetterLegal Executive Optional input trays Supported paper types and weights Printer engine supports 38-128 g/m2 16-32 lb paper weightsMonarch Paper and specialty media guidelines Printing Click Properties, Preferences, Options, or SetupPrinting a document Printing Printing on specialty media Tips on using letterheadPlacing paper in the trays Orienting the paper for long‑ or short‑edge printing Without finisher With finisher High capacity feeder Tips on using envelopes Tips on using transparenciesMultipurpose tray Simplex one-sided printing Duplex two-sided printingPage Holding jobs in the printer Printing confidential and other held jobsPrinting confidential and other held jobs from Windows Job type Touch Confidential Jobs Printing Touch your user name Printing from a flash drive Printing a font sample list Printing information pagesPrinting a directory list Printing the print quality test pages Canceling a print job from the printer control panel Canceling a print jobCanceling a print job from the computer Touch Delete Selected Jobs Supported finishing features Standard binFinisher Bin Finisher Bin 2 finishing features Bin 3 finishing features Adjusting toner darknessClick Settings Click Print Settings Click Quality Menu Adjust the toner darkness setting Click Submit Copying Copying using the ADFMaking copies Making a quick copy Copying photos Copying using the scanner glassCopying on specialty media Making transparencies Making copies using paper from a selected tray Customizing copy settingsCopying to letterhead Copying from one size to another Copying a document that contains mixed paper sizes Example 1 Copying to mixed paper sizesExample 2 Copying to a single paper size Adjusting copy quality Copying on both sides of the paper duplexingReducing or enlarging copies Placing separator sheets between copies Collating copiesTouch Separator Sheets Select one of the following Between Pages Copying multiple pages onto a single sheetTouch Done Touch Copy It Touch Paper Saver Creating a custom job job build Placing information on copiesPlacing the date and time at the top of each Touch Custom Job Canceling a copy job while the document is in the ADF Canceling a copy jobCanceling a copy job while the pages are being printed Placing an overlay message on each Copy from Understanding the copy screens and optionsCopy to Scale Sides Duplex ContentCollate Options Custom Job Advanced ImagingSeparator Sheets Margin Shift Question Tip Improving copy quality Click Settings Setting up the e-mail functionClick E-mail Settings Click Setup E-mail Server Mailing Creating an e-mail shortcut using the Embedded Web Server Configuring the e‑mail settingsCreating an e-mail shortcut using the touch screen Creating an e-mail shortcut Sending an e‑mail using a shortcut number Sending an e-mail using the touch screenSending an e-mail using the address book Mailing a document Adding e-mail subject and message information Customizing e-mail settingsChanging the output file type Mailing 101 Mailing color documents Canceling an e-mailUnderstanding e-mail options Original Size Orientation ResolutionBinding Mail Subject Advanced Options Using the printer control panel for fax setup Initial fax setupFaxing Getting printer ready to fax Click Settings Click Fax Settings Click Analog Fax Setup Using the Embedded Web Server for fax setupEquipment and service options Fax connection setup Choosing a fax connection Connecting to an analog telephone line Connecting to a DSL serviceFaxing 107 Connecting to a distinctive ring service Connecting to a PBX or Isdn systemTouch Settings Touch Fax Settings Touch Analog Fax Settings Faxing 108 Touch Distinctive Ring Settings Connecting to an adapter for your country or regionFaxing 109 Country/region Setting the date and time Setting the outgoing fax name and numberSending a fax using the printer control panel Click Settings Click Security Click Set Date and Time Creating shortcuts Sending a fax using the computer Creating a fax destination shortcut using the touch screen Using fax shortcuts Using shortcuts and the address bookUsing the address book Faxing 113 Changing the fax resolution Customizing fax settingsMaking a fax lighter or darker Sending a fax at a scheduled time Touch Delayed Send Canceling an outgoing faxViewing a fax log Blocking junk faxes Faxing 116 Understanding fax options Faxing 117 Improving fax quality Holding faxes Holding and forwarding faxesForwarding a fax Faxing 118 Print Print and Forward Click Fax Settings Click Analog Fax SetupFax ‑mail ESF Scanning to an FTP address Scanning to an FTP address using the keypadScanning to an FTP address Scanning to an FTP address 120 Scanning to an FTP address using the address book Scanning to an FTP address using a shortcut numberCreating an FTP shortcut using the Embedded Web Server Click FTP Shortcut Setup Understanding FTP options Creating an FTP shortcut using the touch screen Scanning to an FTP address 123 Scanning to an FTP address 124 Improving FTP quality Scanning to a computer Scanning to a computer or flash driveScanning to a computer or flash drive 125 Click Scan Profile Click Create Scan Profile Scanning to a flash drive Quick SetupUnderstanding scan profile options Format Type Default Content CompressionColor Improving scan quality Advanced ImagingScanning to a computer or flash drive 128 Understanding printer menus To access the menus, touch on the home screenMenus list Understanding printer menus 129 Paper menu Default Source menuPaper Size/Type menu Understanding printer menus 130 Understanding printer menus 131 Tray x TypeMP Feeder Size Understanding printer menus 132 MP Feeder TypeManual Paper Size Understanding printer menus 133 Configure MP menu Substitute Size menu Paper Texture menuUnderstanding printer menus 134 Understanding printer menus 135 Understanding printer menus 136 Paper Loading menu Custom Names menu Custom Types menuUnderstanding printer menus 137 Menu item Definition Custom Scan Sizes menu Universal Setup menuCustom Bin Names menu Understanding printer menus 138 Understanding printer menus 139 Bin Setup menu Understanding printer menus 140 Reports menu Understanding printer menus 141 Active NIC menu Network/Ports menuStandard Network or Network x menus Understanding printer menus 142 Understanding printer menus 143 Standard USB menu Understanding printer menus 144USB Buffer Network Card menu Network Reports menuUnderstanding printer menus 145 This menu is available from the Network/Ports menu Understanding printer menus 146 TCP/IP menu Understanding printer menus 147 IPv6 menu Network/Ports Network x Net x Setup Wireless Wireless menuAppleTalk menu Understanding printer menus 148 Use the following menu to configure the Smtp server Smtp Setup menuNetWare menu LexLink menu Understanding printer menus 150 Miscellaneous menu Security menuConfidential Print menu Understanding printer menus 151 Understanding printer menus 152 Disk Wiping menu Security Audit Log menu Set Date and Time menuUnderstanding printer menus 153 Settings menu General Settings menuUnderstanding printer menus 154 Understanding printer menus 155 Run Initial setupEco-Mode Paper Sizes Alarms TimeoutsUnderstanding printer menus 156 Print Recovery Factory DefaultsUnderstanding printer menus 157 Understanding printer menus 158 Copy Settings menu Understanding printer menus 159 Header/Footer Understanding printer menus 160 Understanding printer menus 161 Fax Settings menu Fax Mode Analog Fax Setup menuUnderstanding printer menus 162 Understanding printer menus 163 General Fax Settings Understanding printer menus 164 Fax Send Settings Understanding printer menus 165 Understanding printer menus 166 Understanding printer menus 167 Fax Receive Settings Understanding printer menus 168 Fax Log Settings Distinctive Rings Speaker SettingsUnderstanding printer menus 169 Menu item Single Ring Fax Mode Fax Server Setup menu Fax Server SetupUnderstanding printer menus 170 Understanding printer menus 171 ‑mail Settings menu Format Understanding printer menus 172 Color Understanding printer menus 173 Jpeg Quality Understanding printer menus 174‑mail images sent as ‑mail Bit Depth Use cc/bcc Understanding printer menus 175 Understanding printer menus 176 FTP Settings menu Understanding printer menus 177 Understanding printer menus 178 FTP bit DepthBase File Name Scan Settings Flash Drive menuUnderstanding printer menus 179 Understanding printer menus 180 Understanding printer menus 181 Photo Jpeg QualityScan bit Depth Print Settings Understanding printer menus 182Copies Duplex Binding Understanding printer menus 183‑up pages/side ‑up Border Print Settings Setup menuUnderstanding printer menus 184 Print Area Understanding printer menus 185Download Target Job Accounting Understanding printer menus 186 Finishing menuMenu item Resource Save Print All Order ‑up pages ‑side Understanding printer menus 187 Understanding printer menus 188 Quality menu Understanding printer menus 189 Utilities menu Menu item Scale to Fit Understanding printer menus 190 PostScript menu PCL Emul menuUnderstanding printer menus 191 Symbol Set PCL Emulation SettingsUnderstanding printer menus 192 Tray Renumber Understanding printer menus 193 Understanding printer menus 194 Html menuFont Size Scale Image menu Booklet Adjustments menuXPS menu Understanding printer menus 195 Help menu Touch Booklet Adjustments Understanding printer menus 197 Cleaning the exterior of the printer Maintaining the printerMaintaining the printer 198 Adjusting scanner registration Cleaning the scanner glassMaintaining the printer 199 Touch Scanner Test Conserving supplies Storing suppliesChecking the status of supplies Checking the status of supplies from a network computer Ordering supplies Ordering a maintenance kitOrdering toner cartridges Ordering a photoconductor kit Replacing supplies Ordering a cleaning kitOrdering staple cartridges Replacing the toner cartridgePage Replacing the photoconductor Maintaining the printer 205 Page Page Page Before moving the printer Moving the printer Removing the optional trays Page Page Moving the printer to another location Shipping the printerMaintaining the printer 213 Administrative support Administrative support 214Checking the virtual display Administrative support 215 Checking the device statusClick Device Status Administrative support 216 Restoring the factory default settings Solving basic problems TroubleshootingSolving basic printer problems Embedded Web Server does not open Understanding printer messages Troubleshooting 218Change input src to Custom Type Name Change input src to Custom Type Name load orientation Change input src to Custom String load orientation Troubleshooting 219Change input src to size Change input src to size load orientation Check input src guides Change input src to type size load orientationCheck input src orientation or guides Close door Disk Full ‑ Scan Job Canceled Weblink server not set up. Contact system administratorFax Station Name not set up Fax Station Number not set up Load src with Insert TrayLoad input src with Custom Type Name Load input src with Custom String Load input src with size Troubleshooting 223 Cancel the current jobLoad manual feeder with Load Manual Feeder with Custom Type Name Load Manual Feeder with type size Load Manual Feeder with sizeLoad Staples G5, G11, G12 Memory full, cannot print faxes Remove paper from standard output bin Restore Held Jobs?Replace all originals if restarting job Remove the stack of paper from the standard exit bin Some held jobs were not restored Scanner Jam Access Cover OpenReplace jammed originals if restarting job Scan Document Too Long Yy Replace defective or missing cartridge Insufficient memory to support Resource Save featureCartridge part number unsupported by device Short paper Ppds font error Insufficient memory, some held jobs will not be restoredInsufficient memory for Flash Memory Defragment operation Insufficient memory, some Held Jobs were deleted Serial option x error Network x software errorStandard network software error Defective flash detected Serial port x disabled Parallel port x disabledStandard parallel port disabled Standard USB port disabled Configuration change, held jobs were not restored USB port x disabledToo many disks installed Too many flash options installed Too many trays attached Routine maintenance neededRemove defective disk Disk full Clearing jams Paper recommendations Understanding jam numbers and locations Troubleshooting 235 Jam numbers What to doOpen Door A, and then remove the jam Paper jams Troubleshooting 236 Paper jam Troubleshooting 237 Troubleshooting 238 203, 230-231 paper jamsPaper jam Open Door D Page Page Open Door D Remove the jam Close Door D Troubleshooting 242Page Troubleshooting 244 24x paper jamJam in Tray Clearing Area a Troubleshooting 245 Clearing Area B Troubleshooting 246Open Door B Pull the jam up and toward you Close Door B Touch Continue Troubleshooting 247 Clearing Area COpen Door C Pull the jam up and toward you Close Door C 280‑281 paper jams Troubleshooting 248Page Open Door F Remove the jam Close Door F Troubleshooting 250 Troubleshooting 251 Staple error283, 289 staple jams Lift Door H Remove the jam Close Door HPage Page 28x paper jam Troubleshooting 254Page Paper jams Troubleshooting 256 Paper jams Page Paper jam Solving printing problems Error message about reading USB drive appearsJobs do not print Job takes longer than expected to print Confidential and other held jobs do not print Incorrect characters print Job prints from the wrong tray or on the wrong paperTray linking does not work Large jobs do not collate Unexpected page breaks occur Solving copy problemsCopier does not respond Scanner unit does not close Poor copy quality Solving scanner problems Partial document or photo copiesChecking an unresponsive scanner Scan was not successful Scanning takes too long or freezes the computerPoor scanned image quality Troubleshooting 267 Solving fax problemsPartial document or photo scans Cannot scan from a computer Cannot send or receive a fax Review this Digital Phone Service ChecklistCheck the Printer Connections Check the Telephone Wall Jack Can send but not receive faxes Received fax has poor print quality Can receive but not send faxes Solving option problems Solving 2,000-sheet drawer problems Paper tray problems Memory card Internal Solutions PortFlash memory card Hard disk with adapter USB/parallel interface card Solving paper feed problemsPaper frequently jams Paper jam message remains after jam is cleared Isolating print quality problems Solving print quality problemsBlank pages Packing Material MAY be on the Toner Cartridge Clipped images Troubleshooting 276Ghost images Check the Guides Check the Toner Darkness Setting Troubleshooting 277Gray background Incorrect margins Paper curl Troubleshooting 278Print irregularities Paper has Absorbed Moisture DUE to High Humidity Print is too dark Check the DARKNESS, BRIGHTNESS, and Contrast SettingsFuser MAY be Worn or Defective Toner Cartridge MAY be Defective When 88 Cartridge Low appears, order a new toner cartridge Troubleshooting 280Print is too light Toner is LOW Repeating defects Troubleshooting 281Skewed print Ensure That the Fill Pattern is Correct Check the Paper Type Streaked horizontal linesToner Cartridge MAY be Defective or LOW on Toner Toner is Smeared Toner fog or background shading appears on Streaked vertical linesThere is Toner in the Paper Path Toner Cartridge is Defective Check the Paper Texture Setting Troubleshooting 284Toner rubs off Charge Rolls MAY be Defective Contacting customer support Troubleshooting 285Toner specks Transparency print quality is poor Tech Library Troubleshooting 286Mail Live chat Edition notice Product information287 December 288 Trademarks Noise emission levels Modular component notice289 Meter average sound pressure, dBA 290 Temperature information Product power consumption Power consumptionLaser notice Laser advisory label Off mode Power SaverEuropean Community EC directives conformity Industry Canada compliance statement Radio interference notice Avis de conformité aux normes de l’industrie du CanadaCCC EMC notice Bsmi EMC notice Regulatory notices for telecommunication terminal equipment 294 South Africa telecommunications notice 295 Utilisation de ce produit en Suisse Using this product in SwitzerlandVerwendung dieses Produkts in der Schweiz Uso del prodotto in Svizzera Exposure to radio frequency radiation Regulatory notices for wireless productsIndustry Canada Canada Industry Canada Canada 298 Taiwan NCC RF notice statement India emissions notice ΤΗΣ Οδηγιασ 1999/5/ΕΚ 299 Limited warranty Lexmark International, Inc., Lexington, KY300 Limited warranty service Extent of limited warranty301 Limitation of liability Patent acknowledgmentAdditional rights 302 303 Index SymbolsNumerics Index 304Page FTP Page Page Page