Troubleshooting | Ricoh Aficio AP2700 instruction

Troubleshooting

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Ricoh Aficio AP2700 operating instructions Troubleshooting

Contents

Printer Reference Overseas Affiliates Printer Manager for Adminis Means Power ON. b means Power OFF Net Virsion for Admin Means Power ON. b means Power OFF Trademarks Safety Information Safety During Operation Iii Page Specifications Low-power mode Energy Saver modeEnergy Star Program Recycled Paper Manuals for this Printer Setup GuideManuals for this Printer Printer Reference Preparation How to Read this ManualSymbols Limitation Table of Contents Paper and Other Media Supported by Your Printer Error & Status Messages on the Operation PanelLoading Paper and Other Media Proof Print Menu Network Setup Menu 101 Maintenance Menu 103Specifications 111 Job Control Menu Xii Printer Features Major Specifications HDD PCL Printer Drivers Adobe PostScript Printer Drivers and PPD Files PortNavi Software and Utilities Included on the CDMultidirect Print Acrobat Reader Guide to the Printer Exterior Front View Right Cover Printer Board Cover Lower Right Cover Power CordExterior Rear View Lower Right Cover Interior Operation Panel On Line key Job Reset keyKeys Form Feed key Guides Windows 95/98 Uninstalling the PCL 6/5e Printer Driver Uninstalling the PCL 6/5e Printer DriverWindows NT 4.0 Uninstalling the PCL 6/5e Printer Driver Open PCL5E or PCL6 Open WIN31 Windows 3.1x Uninstalling the PCL 6/5e Printer DriverFrom Program Manager, select Run from the File menu Open the folder of the language you use Windows 95/98 Uninstalling the PostScript Printer Driver Uninstalling the PostScript Printer DriverWindows NT 4.0 Uninstalling the PostScript Printer Driver Open Control Panel Windows 3.1x Uninstalling the PostScript Printer DriverMacintosh Uninstalling the PostScript Printer Driver Trash Making Printer Default Settings PCL 6/5e Accessing the Printer PropertiesWindows 95/98 Accessing the Printer Properties Making Printer Settings From an Application Making Printer Default Settings Printer Properties Windows NT 4.0 Accessing the Printer PropertiesMaking Printer Default Settings Default Document Properties Windows 3.1x Accessing the Printer Setting Dialog Box From the Printer group, select the printer you want to use On the File menu, click Print SetupClick Options PostScript Setting Up for Printing Printers window Windows NT 4.0 Accessing the Printer Properties Windows 3.1x Accessing the Printer Setting Dialog Box Click Options Setting up for Printing from an Application Macintosh Setting Up for PrintingMaking Paper Settings from an Application AdobePS Page Setup appears Windows NT 4.0 Canceling a Print Job Canceling a Print JobWindows 95/98 Canceling a Print Job On the Document menu, click Cancel Printing Main group, double-click the Print Manager icon Windows 3.1x Canceling a Print JobOn the Document menu, click Delete Document Macintosh Canceling a Print Job Double-click the printer icon on the desk top Paper and Other Media Supported by Your Printer Paper Types and Sizes Input Paper Sizes Metric version B5 JIS Monarch Env 98 × Custom Size PCL6/PS only 267 × 16K 195 × Input Paper Sizes Inch version Paper and Other Media Supported by Your Printer Output Paper Sizes Metric version Custom Size PCL6/PS only 267 × 16K 195 × Output Paper Sizes Inch version Paper Weight and Number of Sheets to be Set Supported paper Maximum number Weight Sheets plain paper *1 Storing Paper Paper RecommendationsLoading Paper Types of Paper and Other Media Plain Paper Adhesive Labels OHP TransparenciesEnvelopes Paper not Supported by This Printer Paper and Other Media Supported by Your Printer Printable Area Slide the paper tray out until it stops Loading Paper and Other MediaLoading Paper in the Paper Tray Slide the tray into the printer un- til it stops Changing Paper Size Paper Tray Set the paper guide lock to the unlocked position Adjust the paper size dial for loaded paper size Set paper guide lock to the locked position Loading Thick Paper Envelope or OHP Transparencies Paper, see P.27 Paper and Other Media Load the paper completely into the tray Loading Paper in Bypass Tray TypeOpen the bypass tray Lift the paper guide lever Configure the paper size for the loaded paper sizePush down the paper guide lever Press T or U to select the standard size Press Enter Press Menu Press EnterPress T or U until the fol- lowing message appears After the panel display chang- es, press Menu Press Menu Press Tor Uuntil the follow- ing message appears Custom Size Horiz Paper and Other Media Error & Status Messages on the Operation Panel Adding Staples Troubleshooting Error & Status Messages on the Operation Panel Moving Misfed Paper Replacing the TonerBottle Proof Print File PCU ⇒ P.94 Job Control Pa Rameters Printer Current Status Getting Printer Information over the NetworkMshell Messages Description Resolution ⇒ P.69 Removing Misfed Paper Replacing the Toner BottleRemoving Misfed Pa Per Messages Description Resolution ⇒ P.94 Job Control Pa Rameters ⇒ P.41 Loading Paper and Other Media Printer Doesnt PrintTions Windows NT Windows 95/98Windows Tion MacintoshMemory, see P.109 Memory Capacity and Printer Func Panel Network Connection If the printer is using I/O TimeoutParallel cable Click Connect Cleaning the Pad inside of the tray Other Printing Problems⇒ P.89 Using the Operation Panel Friction Pad Paper. ⇒ P.36 Paper Recommendations Using the Operation PanelIng Paper and Other Media Other Media For more information on setting options for Open lower right cover When Misfeed a AppearsRemoving Misfed Paper Remove the misfed paper from inside of lower right cover When Misfeed B Appears When the Interchange Unit is not Installed Open the duplex unit by lifting the catch When Misfeed D AppearsWhen the Interchange Unit is Installed Remove the misfed paper Open the cover of the mailbox When Remove Misfeed from Mailbox AppearsWhen Remove Misfeed From Finisher Appears Close the cover of the mailbox Close the front cover of the finish- er When Misfeed Y AppearsRemove the misfed paper inside Cover Close the duplex unit Duplex Unit AppearsClose cover Z2, and then cover Z1 Remove the empty cartridge Adding StaplesOpen the front cover of the finish- er Remove the empty refill case as shown in the illustration Reinstall the cartridge. It should click into place Pull out the ribbon used for bun- dling staples Remove the cartridge Removing Jammed StaplesRemove the jammed staples Open the front cover Replacing the Toner BottleLift the green handle Close the front cover Turn off the printer Replacing the Photo Conductor UnitOpen the right cover of the print- er by lifting the catch Replacing the Photo Conductor Unit Close the right cover of the print- er If the duplex unit is installed, close the duplex unitPush the unit into the printer unit it clicks into place Turn on the printer Cleaning the Paper Feed Roller Wipe the rubber of the paper feed roller with a dry cloth ZAEM110E Slide tray 2 out until it stops Cleaning the Friction PadWipe the top of the friction pad with a dry cloth Cleaning the Pad inside of the tray Cleaning the Registration Roller Wipe the registration roller by turning with a dry cloth Troubleshooting Menu Menu Chart⇒ P.93 Proof Print ⇒ P.94 Job Control ⇒ P.105 List Print Setup MenuNance Menu ⇒ P.106 Language Menu Accessing the Main Menu Making Printer Settings with the Operation Panel Proof Print Parameters Proof Print MenuProof Print Job Control Parameters Job Control MenuPaper Input1/3 Tray 3 option Paper Input 2/3Tray Tray 4 option Paper Input 3/3 Default Plain PaperDefault Standard Tray Paper Output Print Quality Default 15 minutes Default 30 secondsDefault 10 minutes System 1/2 System 2/2 Default Default depends on Metric or Inch versionPCL Menu 1/2 PCL Menu 2/2 Network Setup 1/2 Network Setup MenuDefault Default Auto select Network Setup 2/2Default All Active Menu Reset Maintenance MenuMaintenance Parameters Restart Printer Registration List Print Parameters List Print MenuList Print Language Menu Printing a Proof Print File Using the Proof PrintPrinting with the Operation Panel Press U or T to set the num- ber of copy printings Checking the Error Log Deleting a Proof Print File Appendix Memory Capacity and Printer Function Moving and Transporting the Printer Specifications Mainframe Power Consumption Paper WeightPower Source Dimensions Options PS440 1000-sheet Paper Feed Unit Paper Size Dimensions W × D × HPS420 2000-sheet Paper Feed Unit Paper Size Interchange Unit Paper Size Bypass Tray Type Paper SizeAD370 Duplex Unit Paper Size CS370 4-bin Mailbox Paper Size Paper Weight Proof TrayPaper Weight Bridge to the finisher Stack Capacity Staple Capacity OtherSR720 1000-sheet Finisher Paper Size Staple Paper Size Printer Feature Expander Type Memory Printer Hard Disk Type Storage Capacity Formatted Index 120