CHAPTER 7: Troubleshooting

Sound

You are not getting sound from the speakers

•Make sure that the volume controls are turned up. For more information, see “Adjusting the volume” on page 30.

•Make sure that mute controls are turned off. For more information, see “Adjusting the volume” on page 30.

•If you are using external speakers:

•Make sure that the speakers are turned on.

•See the speaker setup poster to check your speaker connections.

•Make sure that the universal jacks are configured correctly. For more information, see “Configuring the audio jacks” on page 32.

Help

For more information about sound troubleshooting, click Start, then click Help and Support. Type the phrase sound troubleshooter in the Search Help box, then press ENTER.

Restoring your computer

Recovering your system

You can solve most computer problems by following the information in this chapter or in the technical support pages at www.gateway.com. Problem solving may also involve re-installing some or all of the computer’s software (also called recovering orrestoring your system). Gateway provides everything you need to recover your system under most conditions.

Caution

To prepare your computer for additional system recovery options, you should create a set of software and driver recovery discs as soon as possible. For instructions, see “Preparing for software and device driver recovery” on page 124.

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