CHAPTER 7: Troubleshooting

3When the prompt “Press any key to boot from CD or DVD” appears, press any key on your keyboard. A list of valid boot devices appears.

4Press the arrow keys to select the drive containing the Windows DVD, then press ENTER and follow the on-screen instructions.

5After Windows is completely re-installed, use the software and driver recovery discs you created to recover your computer’s pre-installed software and device drivers. For instructions, see “Recovering pre-installed software and drivers using recovery discs” on page 127.

Telephone support

Before calling Gateway Customer Care

If you have a technical problem with your computer, follow theserecommendationsbefore contactingGatewayCustomer Care:

•Make sure that your computer is connected correctly to a grounded AC outlet that is supplying power. If you use a surge protector, make sure that it is turned on.

•If a peripheral device, such as a keyboard or mouse, does not appear to work, make sure that all cables are plugged in securely.

•If you have recently installed hardware or software, make sure that you have installed it according to the instructionsprovided with it. If youdid not purchase the hardware or software from Gateway, see the manufacturer’s documentation and technical support resources.

•If you have “how to” questions about using a program, see:

•Online Help

•Printed documentation

•The Microsoft Windows documentation

•The software publisher’s Web site

•See the troubleshooting section of this chapter.

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