CHAPTER 7: Troubleshooting

Resource

Service description

How to reach

 

 

 

Answers by

Get tutorial assistance for

www.gateway.com/answers

Gateway

hardware and software issues.

 

 

 

 

Gateway

Talk to a Gateway Customer

Customer

Care representative about a

Care

non-tutorial technical support

 

question.

 

(See “Before calling Gateway

 

Customer Care” on page 134

 

before calling)

Gateway Customer Care telephone numbers vary by country or region. See the label on the front or side of your computer.

 

TDD Customer Care (for hearing

605-232-2191

 

 

impaired) is available:

 

 

 

Weekdays 8:00 a.m. - 10:00 p.m.

 

 

 

Pacific Time

 

 

 

Weekends 8:00 a.m. - 7:00 p.m.

 

 

 

Pacific Time

 

 

 

 

 

 

Sales,

Get information about available

800-846-2000

(US)

accounting,

systems, pricing, orders, billing

888-387-7752

(Canada)

and

statements,warrantyservice,or

 

 

warranty

other non-technical issues.

 

 

 

 

 

 

Self-help

If you have how-toquestions about using your Gateway-supplied hardware or software, see the following resources:

•The printed or online documentation that came with your hardware or software. In many cases, additional product information and online documentation for Gateway-supplied hardware can be found in our Web site's Documentation Library.

•This Reference Guide and your online User Guide.

•The software publisher’s Web site.

Help

For more how-to information about Windows, click Start, then click Help and Support. Type the keyword practice in the Search Help box, then press

ENTER.

Tutoring

Answers by GatewaySM is a telephone service that provides answers to all of your “How do I...” questions on Gateway computers. For more information, go to www.gateway.com/answers.

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