CHAPTER 6: Troubleshooting
Your fax communications program only sends and receives faxes at 14,400 bps when you have a 56K modem
•Current fax technology only supports a maximum send and receive rate of 14,400 bps.
The modem is not recognized by your computer
•Make sure that the line connected to the modem is working and plugged into the appropriate port on your computer. To make sure that the connections have been made correctly, see your setup poster or “Connecting a
•If the modem shares the telephone line with another device, make sure that the telephone line is not in use (for example, someone is on the telephone, or another modem is in use).
•Use the modem cable that came with your computer. Some telephone cables do not meet required cable standards and may cause problems with the modem connection.
•Shut down and restart your computer.
•Run Windows modem diagnostics.
To run modem diagnostics:
1Close all open programs.
2Click 
(Start), then click Control Panel. The Control Panel window opens.
3Click Hardware and Sound, then click Phone and Modem Options. The Phone and Modem Options dialog box opens.
4If the Location Information dialog box opens, enter your location information, then click OK.
5Click the Modems tab, click your modem, then click Properties. The Modem Properties dialog box opens.
6Click the Diagnostic tab, then click Query Modem. If information about the modem appears, the modem passed diagnostics. If no modem information isavailable, awhite screenappearswith no data, or if you get an error such as port already open or the modem has failed to respond, the modem did not pass diagnostics.
Help
For more information about modem troubleshooting, click Start, then click Help and Support. Type the phrase modem troubleshooting in the Search Help box, then press ENTER.
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