www.uk.gateway.com

People are sending you e-mail messages, but you have not received any mail

•Click the receive button in your e-mail program.

•Make sure that your account with your Internet service provider (ISP) is set up correctly. Contact your ISP for technical support.

Keyboard

The keyboard does not work

•Make sure that the keyboard cable is plugged in correctly. For more information, see your computer’s setup poster.

•Remove all extension cables and switch boxes.

•Clean the keyboard by using an aerosol can of air with a narrow, straw-like extension to remove dust and lint trapped under the keys.

•Try a keyboard that you know works to make sure that the keyboard port works.

•Reinstall the keyboard device driver.

A keyboard character keeps repeating or you see a “keyboard stuck” or “key failure” error message

•Make sure that nothing is resting on the keyboard.

•Make sure that a key is not stuck. Press each key to loosen a key that might be stuck, then restart your computer.

Liquid spilled in the keyboard

•If you spilled liquid in the keyboard, turn off your computer and unplug the keyboard.Clean the keyboard and turn it upside down to drain it. Let the keyboard dry before using it again. If the keyboard does not work after it dries, you may need to replace it.

Media Center

This section only covers problems relating to Media Center mode. Media Center mode is available only on Windows Vista Home Premium and Ultimate versions. To view Media Center troubleshooting information thatisnotcovered inthissection, go to the Gateway support Web Site at www.uk.gateway.com.

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