Gateway Profile 6 Recovering your system to its factory condition

CHAPTER 6: Troubleshooting

3Click Create. The Create a restore point dialog box opens.

4Type a description forthe restore point (such asthe date and time), then click Create. The restore point is created.

5Click OK.

Recovering your system to its factory condition

If your computer’s problems are not solved by any of the otherrecoveryoptions,youmay need torecoveritshard drive to its factory condition. This process is called a factory recovery.

Caution

A complete factory recovery deletes everything on your hard drive, then reinstalls Windows and any pre-installed software and device drivers. If you are able to access important files on your hard drive, back them up now.

To delete everything on your hard drive and re-install all factory software:

1If you can still run Windows:

aClick (Start), All Programs, Gateway Recovery Center, then click Gateway Recovery Center. The Gateway Recovery Center opens.

bClick Recovery, then click Next. Your computer restarts.

- OR -

If you cannot run Windows:

cTurn on or restart your computer.

dWhile the computer is starting up, repeatedly press F8 until the Recovery Options screen opens. If Windowsloadsinstead,restart thecomputerand try again.

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Contents

Gateway Profile Page Contents Chapter 1: About This Reference Chapter 2: Checking Out Your Computer Chapter 3: Setting Up and Getting Started Chapter 4: Upgrading Your Computer Chapter 5: Maintaining Your Computer Chapter 6: Troubleshooting Page CHAPTER1 About This Reference •About this guide •Accessing the online User Guide •Gateway contact information About this guide Accessing the online User Guide Gateway contact information Microsoft Certificate of Authenticity Page CHAPTER2 •Front •Back Front Page Back Right side Page Side port panel Page Page Page CHAPTER3 Setting Up and Getting Started •Working safely and comfortably •Preparing power connections •Connecting to a broadband modem or network Working safely and comfortably Reducing eye strain Setting up your computer desk and chair Sitting at your computer Avoiding discomfort and injury from repetitive strain Preparing power connections Protecting from power source problems Connecting a dial-upmodem Starting your computer Waking up your computer Turning off your computer Restarting (rebooting) your computer Using the keyboard Premium multimedia keyboard features Elite multimedia keyboard features Page Using the mouse Page Adjusting the volume Page Configuring the audio jacks Installing a printer, scanner, or other device Page CHAPTER4 Upgrading Your Computer •Preventing static electricity discharge •Opening the case •Replacing the processor fan Preventing static electricity discharge Opening the case Removing the back panel Replacing the back panel Replacing the processor fan Installing memory Page Replacing the power supply Replacing the diskette drive Replacing an optical disc drive Page Replacing the memory card reader Replacing the hard drive Page Adding or replacing an expansion card Installing a half-heightexpansion card Installing a full-heightexpansion card Page Replacing the BIOS battery Replacing the system board Page Page Page CHAPTER5 Maintaining Your Computer •Setting up a maintenance schedule •Caring for your computer Setting up a maintenance schedule Caring for your computer Cleaning your computer Cleaning the exterior Cleaning the keyboard Cleaning the monitor Cleaning the mouse Cleaning optical discs Updating Windows Using BigFix Managing hard drive space Checking hard drive space Deleting unnecessary files Checking the hard drive for errors Defragmenting the hard drive Backing up files Scheduling maintenance tasks Moving from your old computer Moving with Windows Easy Transfer Moving files and settings manually Findingyourdocuments Findingother files Page Troubleshooting •Safety guidelines •First steps •Troubleshooting •Recovering your system Safety guidelines First steps Troubleshooting Add-incards Audio CD or DVD drives Page Diskette drive DVD drives Ethernet File management Hard drive Internet Keyboard Memory card reader Modem (cable or DSL) Modem (dial-up) Page Page Monitor Mouse Networks Passwords Power Printer Sound Recovering your system Recovering pre-installedsoftware and drivers Preparingforsoftware and device driver recovery Page Recoveringpre-installedsoftwareand driversusing GatewayRecoveryCenter Page Recoveringpre-installedsoftwareand driversusing recovery discs Using Microsoft System Restore Page Manuallycreatinga restorepoint Recovering your system to its factory condition Recovering your system using the Windows DVD Telephone support Before calling Gateway Customer Care Page Telephone numbers Self-help Tutoring Training Page Legal Notices •Important safety information •Regulatory compliance statements •Environmental information •Notices Important safety information Setting up your system Careduring use Replacement parts and accessories United States of America Federal Communications Commission (FCC) Unintentional emitter per FCC Part FCC declaration of conformity California Proposition 65 Warning Canada IndustryCanada (IC) Unintentional emitterper ICES-003 Laser safety statement External television antenna grounding Lightningprotection Powerlines Environmental information Notices All RightsReserved Trademarkacknowledgments Macrovision statement Page Index