CHAPTER 6: Troubleshooting

Telephone numbers

Gateway offers a wide range of customer service, Customer Care, and information services.

Automated troubleshooting system

Service description

 

How to reach

 

 

Use an automated menu system and your telephone

800-846-2118

keypad to find answers to common problems.

 

(US and Canada)

 

 

 

 

 

Telephone numbers

 

 

 

You can access the following services through your telephone

 

to get answers to your questions:

 

 

 

 

Resource

Service description

How to reach

 

 

 

Answers by

Get tutorial assistance for

www.gateway.com/answers

Gateway

hardware and software issues.

 

 

 

 

 

 

Gateway

Talk to a Gateway Customer

Customer

Care representative about a

Care

non-tutorial technical support

 

question.

 

(See “Before calling Gateway

 

Customer Care” on page 100

 

before calling)

 

TDD Customer Care (for hearing

 

impaired) is available:

 

Weekdays 8:00 a.m. - 10:00 p.m.

 

Pacific Time

 

Weekends 8:00 a.m. - 7:00 p.m.

 

Pacific Time

Gateway Customer Care telephone numbers vary by country or region. See the label on the front or side of your computer.

605-232-2191

Sales,

Get information about available

800-846-2000

(US)

accounting,

systems, pricing, orders, billing

888-387-7752

(Canada)

and

statements,warrantyservice,or

 

 

warranty

other non-technical issues.

 

 

 

 

 

 

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