Gateway Profile 6 Networks, Passwords, Power

CHAPTER 6: Troubleshooting

The mouse works erratically

•If the mouse pointer begins moving erratically across the computer display or becomes difficult to control precisely, cleaning the mouse will likely improve its accuracy.

•Clean the mouse by wiping the bottom with a clean, damp cloth. Make sure that the optical sensor is clean and free of debris.

Networks

You cannot connect to your company network

Every network is unique. Contact your company computer department or network administrator for help. For more information about setting up a network in your home, see the “Networking Your Computer” chapter in the online User Guide.

Help

For more information about network troubleshooting, click Start, then click Help and Support. Type network troubleshooting in the Search Help box, then press ENTER.

Passwords

Your computer does not accept your password

•Make sure that CAPS LOCK is turned off, then retype the password.

Power

Your computer will not turn on

•Make sure that the power cord is connected to an AC power source and to your computer, and that your computer is turned on.

•If your computer is plugged into a surge protector, make sure that the surge protector is connected securely to an electrical outlet, turned on, and working correctly. To test the outlet, plug a working device, such as a lamp, into the outlet and turn it on.

•Make sure that the power cord is free from cuts or damage. Replace any damaged cables.

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Contents

Gateway Profile Page Contents Chapter 1: About This Reference Chapter 2: Checking Out Your Computer Chapter 3: Setting Up and Getting Started Chapter 4: Upgrading Your Computer Chapter 5: Maintaining Your Computer Chapter 6: Troubleshooting Page CHAPTER1 About This Reference •About this guide •Accessing the online User Guide •Gateway contact information About this guide Accessing the online User Guide Gateway contact information Microsoft Certificate of Authenticity Page CHAPTER2 •Front •Back Front Page Back Right side Page Side port panel Page Page Page CHAPTER3 Setting Up and Getting Started •Working safely and comfortably •Preparing power connections •Connecting to a broadband modem or network Working safely and comfortably Reducing eye strain Setting up your computer desk and chair Sitting at your computer Avoiding discomfort and injury from repetitive strain Preparing power connections Protecting from power source problems Connecting a dial-upmodem Starting your computer Waking up your computer Turning off your computer Restarting (rebooting) your computer Using the keyboard Premium multimedia keyboard features Elite multimedia keyboard features Page Using the mouse Page Adjusting the volume Page Configuring the audio jacks Installing a printer, scanner, or other device Page CHAPTER4 Upgrading Your Computer •Preventing static electricity discharge •Opening the case •Replacing the processor fan Preventing static electricity discharge Opening the case Removing the back panel Replacing the back panel Replacing the processor fan Installing memory Page Replacing the power supply Replacing the diskette drive Replacing an optical disc drive Page Replacing the memory card reader Replacing the hard drive Page Adding or replacing an expansion card Installing a half-heightexpansion card Installing a full-heightexpansion card Page Replacing the BIOS battery Replacing the system board Page Page Page CHAPTER5 Maintaining Your Computer •Setting up a maintenance schedule •Caring for your computer Setting up a maintenance schedule Caring for your computer Cleaning your computer Cleaning the exterior Cleaning the keyboard Cleaning the monitor Cleaning the mouse Cleaning optical discs Updating Windows Using BigFix Managing hard drive space Checking hard drive space Deleting unnecessary files Checking the hard drive for errors Defragmenting the hard drive Backing up files Scheduling maintenance tasks Moving from your old computer Moving with Windows Easy Transfer Moving files and settings manually Findingyourdocuments Findingother files Page Troubleshooting •Safety guidelines •First steps •Troubleshooting •Recovering your system Safety guidelines First steps Troubleshooting Add-incards Audio CD or DVD drives Page Diskette drive DVD drives Ethernet File management Hard drive Internet Keyboard Memory card reader Modem (cable or DSL) Modem (dial-up) Page Page Monitor Mouse Networks Passwords Power Printer Sound Recovering your system Recovering pre-installedsoftware and drivers Preparingforsoftware and device driver recovery Page Recoveringpre-installedsoftwareand driversusing GatewayRecoveryCenter Page Recoveringpre-installedsoftwareand driversusing recovery discs Using Microsoft System Restore Page Manuallycreatinga restorepoint Recovering your system to its factory condition Recovering your system using the Windows DVD Telephone support Before calling Gateway Customer Care Page Telephone numbers Self-help Tutoring Training Page Legal Notices •Important safety information •Regulatory compliance statements •Environmental information •Notices Important safety information Setting up your system Careduring use Replacement parts and accessories United States of America Federal Communications Commission (FCC) Unintentional emitter per FCC Part FCC declaration of conformity California Proposition 65 Warning Canada IndustryCanada (IC) Unintentional emitterper ICES-003 Laser safety statement External television antenna grounding Lightningprotection Powerlines Environmental information Notices All RightsReserved Trademarkacknowledgments Macrovision statement Page Index