CHAPTER 6: Troubleshooting

4After Windows is completely re-installed, use your software and driver recovery discs to recover your computer’s pre-installed software and device drivers. For instructions, see “Recovering pre-installed software and drivers using recovery discs” on page 94.

Telephone support

Before calling Gateway Customer Care

If you have a technical problem with your computer, follow theserecommendationsbefore contactingGatewayCustomer Care:

•Make sure that your computer is connected correctly to a grounded AC outlet that is supplying power. If you use a surge protector, make sure that it is turned on.

•If a peripheral device, such as a keyboard or mouse, does not appear to work, make sure that all cables are plugged in securely.

•If you have recently installed hardware or software, make sure that you have installed it according to the instructionsprovided with it. If youdid not purchase the hardware or software from Gateway, see the manufacturer’s documentation and technical support resources.

•If you have “how to” questions about using a program, see:

•Online Help

•Printed documentation

•The Microsoft Windows documentation

•The software publisher’s Web site

•See the troubleshooting section of this chapter.

Warning

To avoid bodily injury, do not attempt to troubleshoot your computer problem if:

-Power cords or plugs are damaged

-Liquid has been spilled into your computer

-Your computer was dropped

-The case was damaged

Instead, unplug your computer and contact a qualified computer technician.

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