GE 21 is warm, not work, Problem:, too cold, is closed, taste/odor, cold enough, are opened), Orange glow, Door left open, pops open when, in the freezer

Before you call for service…

Troubleshooting Tips

Problem	Possible Causes	What To Do
Slow ice cube freezing	Door left open.	• Check to see if package is holding door open.
	Freezer control not set	• See About the controls.
	cold enough.
Refrigerator has odor	Foods transmitting	• Foods with strong odors should be tightly wrapped.
	odor to refrigerator.	• Keep an open box of baking soda in the refrigerator;
		replace every three months.
	Interior needs cleaning.	• See Care and cleaning.
Moisture forms on	Not unusual during	• Wipe surface dry and reset the refrigerator control
outside of refrigerator	periods of high humidity.	one setting colder.
Moisture collects inside	Too frequent or too
(in humid weather, air	long door openings.
carries moisture into
refrigerator when doors
are opened)
Refrigerator or freezer	No power at outlet.	•Replace fuse or reset the breaker.
compartment light does
	Light bulb burned out or loose.	•See Replacing the light bulbs.
not work
Door/drawer does not	Leveling legs need adjusting.	•See Installing the Refrigerator.
close by itself
Freezer door/drawer	This is normal if, after popping	• This indicates that there is a good seal on the freezer
pops open when	open, the freezer door/drawer	door/drawer. If the freezer door/drawer does not
refrigerator door	closed on its own.	automatically close after popping open, then see the
is closed		Problem: Door/drawer does not close by itself, above.
Hot air from bottom	Normal air flow cooling
of refrigerator	motor. In the refrigeration
	process, it is normal that
	heat be expelled in the
	area under the refrigerator.
	Some floor coverings will
	discolor at these normal
	and safe temperatures.
Food freezing in	Food too close to the air vent	• Move the food away from the air vent.
the refrigerator	at the back of the refrigerator.
	Refrigerator control is set	•Move the refrigerator control to a warmer
	too cold.	temperature setting one increment at a time.
Orange glow	Defrost heater is on.	• This is normal.
in the freezer
Water has poor	Water dispenser has not been	• Dispense water until all water in system is
taste/odor	used for a long time.	replenished.
Water in first glass	Normal when refrigerator	• Wait 24 hours for the refrigerator to completely
is warm	is first installed.	cool down.
	Water dispenser has not been	• Dispense water until all water is system is
	used for a long time.	replenished.
	Water system has been drained.	• Allow several hours for replenished supply to chill.

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