GE 268, 263 manual System Troubleshooting

System Troubleshooting

	Problem		Possible Cause		Solution
1.	Brine tank	a.	Uncontrolled brine refill flow rate.	a.	Remove brine control to clean ball and seat.
	overflow.	b.	Air leak in brine line to air check.	b.	Check all connections in brine line for leaks.
					Refer to instructions.
		c.	Drain control clogged with resin	c.	Clean drain control.
			or other debris.
2.	Flowing or	a.	Valve stem return spring weak.	a.	Replace spring. (Contact dealer.)
	dripping water at	b.	Debris is preventing valve disc	b.	Remove debris.
	drain or brine line
			from closing.
	after
	regeneration.
3.	Hard water	a.	Improper regeneration.	a.	Repeat regeneration after making certain
	leakage after				correct regenerant dosage was set.
	regeneration.	b.	Leaking of external bypass valve.	b.	Replace bypass valve. (Contact dealer.)
		c.	O-ring around riser pipe	c.	Replace O-ring. (Contact dealer.)
			damaged.
		d.	Incorrect capacity.	d.	Verify appropriate regenerant amount and
					system capacity. (Contact dealer.)
4.	Control will not	a.	Low water pressure.	a.	Make correct setting according to
	draw brine.				instructions.
		b.	Restricted drain line.	b.	Remove restriction.
		c.	Injector plugged.	c.	Clean injector and screen.
		d.	Injector defective.	d.	Replace injector and cap. (Contact dealer.)
		e.	Valve disc 2 and/or 3 not closed.	e.	Remove foreign matter from disc and check
					disc for closing by pushing in on stem.
					Replace if needed. (Contact dealer.)
		f.	Air check valve prematurely	f.	Put control momentarily into brine refill.
			closed.		Replace or repair air check if needed.
					(Contact dealer.)
5.	Control will not	a.	AC adapter or motor not	a.	Connect power.
	regenerate		connected.
	automatically.	b.	Defective motor.	b.	Replace motor. (Contact dealer.)
6.	Control	a.	Controller set incorrectly.	a.	Correct time setting according to
	regenerates at				instructions.
	wrong time of
	day.
7.	Valve will not	a.	Low water pressure.	a.	Set pump to maintain 20 psi at softener.
	draw brine.	b.	Restricted drain line.	b.	Change drain to remove restriction.
		c.	Injector plugged.	c.	Clean injector and screen.
		d.	Injector defective.	d.	Replace injector. (Contact dealer.)
		e.	Air check valve closes	e.	Put control momentarily into brine/slow
			prematurely on brine pickup		rinse. Replace or repair air check if needed.
			tube.		(Contact dealer.)
8.	System using	a.	Foreign matter in valve causing	a.	Remove brine control and flush out foreign
	more or less salt		incorrect flow rates.		matter. Advance control to brine/slow rinse,
	than regenerant				to clean valve (after so doing position
	setting.				control to "fast rinse” to remove regenerant
					from tank).

40	Troubleshooting
Rev A