GE 49-60021-2 Before you call for service…, CustomerService, Problem, Possible Causes, What To Do

Before you call for service…

Problem Possible Causes What To Do

Motor operates for long periods or cycles on and off frequently. (Modern refrigerators with more storage space and a larger freezer require more operating time. They start and stop often to maintain even temperatures.)

Normal when refrigerator	• Wait 24 hours for the refrigerator to completely
is first plugged in.	cool down.
Often occurs when large	• This is normal.
amounts of food are
placed in refrigerator.
Door left open.	• Check to see if package is holding door open.
Hot weather or frequent	• This is normal.
door openings.
Temperature controls	• See About the controls.
set at the coldest setting.

Troubleshooting Tips InstallationInstructions OperatingInstructions SafetyInstructions

CustomerService

	Grille and condenser	• See Care and cleaning.
	need cleaning.
Fresh food or freezer	Temperature control not set	• See About the controls.
compartment too warm	cold enough.
	Warm weather or frequent	• Set the temperature control one step colder.
	door openings.	See About the controls.
	Door left open.	• Check to see if package is holding door open.
Frost or ice crystals	Door left open.	• Check to see if package is holding door open.
on frozen food
	Too frequent or too long
(frost within package
	door openings.
is normal)
Divider between fresh	Automatic energy saver	• This helps prevent condensation on the outside.
food and freezer	system circulates warm
compartments feels warm	liquid around front edge
	of freezer compartment.
Automatic icemaker	Icemaker feeler arm in	• Move the feeler arm to the ON (down) position.
does not work	the STOP (up) position.	• Cubes may have fused to the side of the mold. Move the
		feeler arm to the STOP (up) position, then remove
		these cubes.
	Water supply turned off or	• See Installing the water line.
	not connected.
	Freezer compartment	• Wait 24 hours for the refrigerator to completely
	too warm.	cool down.
	Piled up cubes in the storage	• Level cubes by hand.
	bin cause the icemaker
	to shut off.
Ice cubes have	Ice storage bin needs cleaning.	• Empty and wash bin. Discard old cubes.
odor/taste
	Food transmitting odor/taste	• Wrap foods well.
	to ice cubes.
	Interior of refrigerator	• See Care and cleaning.
	needs cleaning.
Small or hollow cubes	Water filter clogged.	• Replace filter cartridge with new cartridge or with plug.
Slow ice cube freezing	Door left open.	• Check to see if package is holding door open.
	Temperature control not set	• See About the controls.
	cold enough.
Orange glow in	Defrost heater is on.	• This is normal.
the freezer

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