Consumer Support Troubleshooting Tips Care and Cleaning Operating Instructions Safety Instructions

Before you call for service…

Troubleshooting Tips

Problem

 

Possible Causes

What To Do

 

 

 

 

 

Clock and timer do

 

Plug on range is not completely

Make sure electrical plug is plugged into a live, properly

not work

 

inserted in the electrical outlet.

grounded outlet.

 

 

 

 

 

 

 

A fuse in your home

Replace the fuse or reset the circuit breaker.

 

 

may be blown or the

 

 

 

circuit breaker tripped.

 

 

 

 

 

 

 

 

Oven controls improperly set.

See the Using the clock and timer section.

 

 

 

 

 

Oven will not self-clean

 

The oven temperature is

Allow the range to cool and reset the controls.

 

 

too high to set a self-clean

 

 

 

operation.

 

 

 

 

 

 

 

 

Oven controls improperly set.

See the Using the self-cleaning oven section.

 

 

 

 

 

 

 

The probe is plugged into

Remove the probe from the oven.

 

 

the outlet in the oven.

 

 

 

(on some models)

 

 

 

 

 

 

“Crackling” or

 

This is the sound of the

This is normal.

“popping” sound

 

metal heating and cooling

 

 

 

during both the cooking and

 

 

 

cleaning functions.

 

 

 

 

 

 

Excessive smoking

 

Excessive soil.

Touch the CLEAR/OFF pad. Open the windows to

during a clean cycle

 

 

 

rid the room of smoke. Wait until the LOCKED light

 

 

 

 

goes off. Wipe up the excess soil and reset the clean

 

 

 

 

cycle.

 

 

 

 

 

Oven door will not

 

Oven too hot.

Allow the oven to cool below locking temperature.

open after a clean cycle

 

 

 

 

 

 

 

 

 

Oven not clean after a

 

Oven controls not properly set.

See the Using the self-cleaning oven section.

clean cycle

 

 

 

 

 

Oven was heavily soiled.

Clean up heavy spillovers before starting the clean

 

 

 

 

 

 

cycle. Heavily soiled ovens may need to self-clean

 

 

 

 

again or for a longer period of time.

 

 

 

 

“LOCKED” flashes

 

The self-clean cycle has been

Close the oven door.

in the display

 

selected but the door is not

 

 

 

closed.

 

 

 

 

 

“LOCKED” light is

 

The oven door is locked

Touch the CLEAR/OFF pad. Allow the oven to cool.

on when you want

 

because the temperature

 

to cook

 

inside the oven has not

 

 

 

dropped below the

 

 

 

locking temperature.

 

 

 

 

“F—and a number

 

You have a function error code. Touch the CLEAR/OFF pad. Put the oven back into

or letter” flash

 

 

 

operation.

in the display

 

 

 

 

 

If the function code repeats.

Disconnect all power to the range for at least 30

 

 

seconds and then reconnect power. If the function error code repeats, call for service.

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GE J2S968 Clock and timer do, See the Using the clock and timer section, See the Using the self-cleaning oven section

J2S968 specifications

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