Troubleshooting
Problem
Cause
Solution
Water/Moisture/Frost Inside Refrigerator
Water collects in bottom of drawer.
Washed vegetables and fruit drain while in the drawer.
Dry items before putting them in the drawer. Water collecting in bottom of drawer is normal.
Water/Moisture/Frost Outside Refrigerator
Moisture collects on outside of refrigerator or between doors.
Weather is humid.
Door is slightly open, causing cold air from inside the refrigerator to meet warm air from outside.
This is normal in humid weather. When humidity is lower, the moisture should disappear.
See PROBLEM section OPENING/CLOSING OF DOORS/DRAWERS.
Automatic Ice Maker
Ice maker is not | Confirm whether the ice maker | Turn on household water line valve. | |
making any ice. | is closed. |
| |
| Household water line valve is | See PROBLEM section TEMPERATURES ARE | |
| not open. | TOO WARM. | |
| Freezer is not cold enough. | Turn off household water line valve. Remove valve. | |
| Saddle valve on cold water | Ensure that the valve is not a | |
| pipe is clogged or restricted by | valve. Clean valve. Replace valve if necessary. | |
| foreign material. |
| |
| Check to see if the water | If not, the ice & water filter cartridge is clogged | |
| dispenser is dispensing water. | or restricted by foreign material, and must be | |
|
| replaced. | |
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| |
Ice maker is not | Ice maker is producing less ice | Ice maker should produce approximately 120 ice | |
making enough | than expected. | cubes every 24 hours. | |
ice. | Freezer is not cold enough. | See PROBLEM section TEMPERATURES ARE | |
| |||
|
| TOO WARM. | |
| Household water line valve is | Turn off household water line valve. | |
| not completely open. | ||
|
| ||
| Check to see if the water | If it is, replace the ice & water filter cartridge | |
| dispenser is dispensing slower |
| |
| than normal. |
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| |
Ice maker is not | Ice cubes are not being used | Remove and shake ice container to separate | |
separating the ice | |||
frequently enough. | cubes. | ||
cubes. | Ice cubes are hollow or smaller | The ice & water filter cartridge may be clogged. | |
| |||
| than normal. | Replace filter cartridge. | |
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| |
Ice has bad odor | Ice has picked up odor or flavor | Cover foods tightly. Discard stale ice. Ice maker | |
and taste. | from strong food stored in | will produce fresh supply. | |
| refrigerator or freezer. |
| |
| Water running to ice maker had | Add filter to water supply line. Consult a water | |
| a poor taste or odor. | purifying company. | |
| Ice not used frequently enough. | Discard stale ice. | |
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