Troubleshooting and Maintenance 85
Troubleshooting and Maintenance
If you encounter a problem with your VisorPhone modul e, check this
section to see if your problem is lis ted. If your problem isn't listed he re, or
the suggestions don't resolve your problem, call 716-871-6448 for phone
support or visit us at www.handspring.com.
My VisorPhone
won't turn on
Make sure your VisorPhone is inserted firmly in the
Springboard expansion slot.
Make sure your VisorPhone bat tery isn't drained.
When you turn on your VisorPhone, hold down the
power button for at least two seconds, until you hea r
a beep.
Turn on your handheld to make sure that the
handheld batteries aren't drained. Low ba tteries will
prevent your VisorPhone from turning on.
I get a message
that my SIM
card is missing
when I turn on
my VisorPhone
Make sure your SIM card is properly inserted. The
metal contacts must face down (away from the
battery), and the side with the corner cut mu st slide
into the SIM slot first. For details, see “Step 2: Insert
your SIM card into your VisorPhone” on page 3.
Your SIM card may be damaged. Contact yo ur
service provider for a new card.