Harman-Kardon owner manual Troubleshooting, AVR 1650/AVR

AVR 1650/AVR 165

Troubleshooting

Troubleshooting

Symptom	Cause	Solution
Unit does not function when Main Power switch is	• No AC power	• Ensure that the power cord is plugged into a live AC
turned on		power outlet
		• Check if the AC outlet is switch-controlled
Front-panel Message display lights, but there's no	• Intermittent input connection	• Secure all input and speaker connections
sound or picture	• Mute is on	• Press Mute button
	• Volume control is turned down	• Turn up Volume control
No sound from any speaker; PROTECT message	• Amplifier is in protection mode due to possible short	• Check all speaker wires at speaker and AVR
appears on Message display	circuit	connections for crossed wires
	• Amplifier is in protection mode due to internal problems	• Contact your local Harman Kardon service center
No sound from center or surround speakers	• Incorrect surround mode	• Select a surround mode other than stereo
	• Program material is monophonic	• Mono programs contain no surround information
	• Incorrect speaker configuration	• Check the speaker configuration in the setup menu
	• Program material is stereo	• The surround decoder may not create center- or
		surround-channel information from nonencoded stereo
		programs
Unit does not respond to remote control commands	• Weak batteries in remote	• Change batteries in remote
	• AVR not selected	• Press the Setup/AVR button
	• Remote sensor is obscured	• Ensure that the AVR’s front-panel remote sensor is in
		the line of sight of the remote
Intermittent buzzing in tuner	• Local interference	• Move the AVR or antenna away from computers,
		fluorescent lights, motors or other electrical appliances
Unable to activate remote control Programming mode	• Source Selector button is not held for at least 3 seconds	• Be sure to hold the Source Selector button for at least
		3 seconds

Additional information on troubleshooting possible problems with your AVR and installation-related issues may be found in the list of “Frequently Asked Questions,” which is located in the Product Support section of our Web site: www.harmankardon.com

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