Harman-Kardon DVD 49, DVD 39 owner manual Troubleshooting Guide, TroubleShooting Guide

Troubleshooting Guide

TroubleShooting Guide

Symptom		Possible Cause	Solution
Unit does not turn on		• No AC power	• Check AC power plug and make certain any switched
			outlet is turned on.
Disc does not play		• Disc loaded improperly	• Load disc label-side up; align the disc with the guides and place
			it in its proper position.
		• Incorrect disc type	• Check to see that disc is CD, CD-R, CD-RW, DivX, VCD, MP3, WMA,
			JPEG, DVD-R, DVD-RW, DVD+R, DVD+RW (standard conforming),
			DVD-Audio, SACD or DVD-Video; other types will not play.
		• Invalid Region Code	• Use Region 2 or Open Region (0) disc only.
		• Rating is above parental preset	• Enter password to override or change rating settings.
No picture		• Intermittent connections	• Check all video connections.
		• Wrong input	• Check input selection of TV or receiver.
		• Progressive Scan output selected	• Use Progressive Scan mode only with compatible TV. If needed, press
			the Progressive Scan/Interlaced Button L to toggle to the
			correct mode.
		• Video Off feature active	• Press Video Off Button Q to reactivate video circuitry (see page 26)
		• HDMI Output ￿ is connected to a	• The HDMI Output ￿ may not be used with video displays that are not
		video display that is not HDCP-compliant.	HDCP-compliant. Unplug the cable and select another audio and video
			connection (see pages 13 through 14).
No sound		• Intermittent connections	• Check all audio connections.
		• Incorrect digital audio selection	• Check digital audio settings.
		• DVD disc is in fast or slow mode	• There is no audio playback on DVD discs during fast or slow modes.
		• Surround receiver not compatible	• Use analog audio outputs.
		with 96kHz PCM audio	• Use 6-Channel Audio Outputs ￿ or Analog Audio Outputs ￿.
		• DVD Audio or SACD disc is loaded
		without using analog audio connection
Picture is distorted or jumps during		• MPEG-2 decoding	• It is a normal artifact of DVD playback for pictures to jump or show
fast forward or reverse play			some distortion during rapid play.
Some remote buttons do not operate		• Function not permitted at this time	• With most discs, some functions are not permitted at certain
during DVD play; prohibited symbol			times (e.g., Track Skip) or at all (e.g., direct audio track selection).
appears (see below)
The OSD menu is in a foreign language		• Incorrect OSD language	• Change the display language selection.
The	symbol appears	• Requested function not available at	• Certain functions may be disabled by the DVD itself during
		this time	passages of a disc.
Picture is displayed in the		• Incorrect match of aspect ratio settings	• Change aspect ratio settings.
wrong aspect ratio		to disc
Remote control inoperative		• Weak batteries	• Change both batteries.
		• Sensor is blocked	• Clear path to sensor or use optional outboard remote sensor.
Disc will not copy to VCR		• Copy protection	• Many DVDs are encoded with copy protection to prevent
			copying to VCR.
Password not accepted.		• Incorrect password being used or	• Factory default password “1234” always remains active.
		password has been forgotten.
Cannot program playlist		• The player must be in Stop mode to	• Stop play of disc before programming a playlist.
		program a playlist
		• Edit Mode is turned off	• Select the Edit Mode line in the Control Commands and
			press the OK Button to turn it on
Cannot navigate through hierarchy		• Edit Mode is turned on,	• Select the Edit Mode line in the Control Commands and
		disabling navigation of folders	press the OK Button to turn it off
Unable to select desired media (DVD 49 only) • No media is present			• Insert the appropriate memory card into one of the card
			source slots, or a USB flash drive into the USB Port
		• Wrong type of USB drive was inserted	• Only USB flash drives that do not function as stand alone
		in USB Port	MP3 players are compatible
		• Media was not inserted correctly	• Remove media and carefully insert according to the
			instructions on page 7

32TROUBLESHOOTING GUIDE