Troubleshooting > Problem Guide

Symptom

Cause and Correction

DVD-RAM/R/RW drive built

This problem may be solved if the software related to DVD-RAM/R/RW built

into PC cannot be used after

into PC is upgraded, or if the UDF driver is uninstalled. However, if the OS of

the provided software has

PC is Windows 98 Second Edition/Me/2000 Professional, uninstalling the UDF

been installed.

driver will make it impossible for the photos recorded on DVD-RAM disc in the

 

DVD video camera/recorder to be read by the PC.

Video is not recognized by

Is the power switch of the DVD video camera/recorder set to "VIDEO" or

software in PC.

“PHOTO (disc)”?

 

Set it to "VIDEO" or “PHOTO (disc).

DVD-R disc cannot be played

DVD-MovieAlbumSE is exclusively for DVD-RAM disc. When playing back

back on DVD-

DVD-R disc on PC, use generally available DVD-R disc playback software.

MovieAlbumSE

 

Error appears when starting

Make sure that your PC display adapter (video card) conforms to DirectX8.1

DVD-MovieAlbumSE

 

Video written to hard disk of

The specifications state that DVD-MovieAlbumSE complies only with images

PC using DVD-

recorded on DVD-RAM disc: It cannot edit video (DVD-VR) data stored on hard

MovieAlbumSE copy tool

disk of PC. To edit image data stored on hard disk, copy the data to DVD-RAM

cannot be edited.

disc and then edit it.

When DVD -MovieAlbumSE

Is a disc other than DVD-RAM loaded?

software provided with the

Load a DVD-RAM disc. DVD-MovieAlbumSE is exclusively for DVD-RAM disc.

DVD video camera/recorder

Use the following procedure to select the drive where DVD-RAM disc is loaded.

is started, "Disc in Drive X:

1) Click the "Preference" button in the dialog box.

cannot be used on

2) Click "Preference".

MovieAlbum" appears (a

3) Click "Device Setting".

letter showing the drive

4) Choose the drive where DVD-RAM disc is loaded in the "Drive Select" column,

where disc is loaded appears

and then click "OK".

in X).

 

An image that should have

Use the following procedure to select the drive where DVD-RAM disc is loaded.

been recorded does not

1) Click the "Preference" button at the top right of DVD-MovieAlbumSE screen.

appear when DVD-

2) Click "Preference".

MovieAlbumSE is started.

3) Click "Device Setting".

 

4) Choose the drive where DVD-RAM disc is loaded in the "Drive Select" column,

 

and then click "OK".

Executing “Export” on DVD-

Do not choose “Simple Export”: If you do, reading will stop midway.

MovieAlbumSE will

 

interrupt reading midway

 

When executing “Export” on

a) If photo is included in the range of “export”, it may take more time because

DVD-MovieAlbumSE, it will

data must be re-encoded and read.

take time to read

b) If “Divide by Maker” is not chosen, it may take some time because data will

 

be read while being re-encoded.

"Hardware Removal" results

Making sure the ACCESS/PC indicator on the DVD video camera/recorder goes

in error

out, turn the PC off, and then unplug the PC connection cable from the DVD

 

video camera/recorder.

 

If your PC uses Windows 2000 Professional, the problem may be solved it you

 

install Windows 2000 Service Pack 3 or later.

“USBNTMAP.SYS not

You have designated a folder which is different from that for Windows when

found” appears while

installing USB driver: Designate the correct folder.

installing USB driver

 

No USB HS (high speed)

Make sure that you have already installed the driver provided with the USB2.0

connection even when

card. You will need to install the driver provided by USB2.0 card maker in

USB2.0 card is used

order to operate the USB2.0 card at HS (high speed).

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Hitachi service manual Troubleshooting Problem Guide Symptom Cause and Correction

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