Troubleshooting > Problem Guide

Symptom

Cause and Correction

When connected to PC (when using provided software)

No drive icon appears on PC.

Is the DVD video camera/recorder turned on?

 

 

Connect the AC adapter/charger and set the power switch to a position other

 

 

than "POWER OFF".

 

 

Is PC connection cable properly plugged in?

 

 

Plug the PC connection cable connector completely into the DVD video camera/

 

 

recorder.

 

 

Turn PC off and unplug the PC connection cable: Then restart PC and use the

 

 

PC connection cable to connect the DVD video camera/recorder and PC.

 

 

The USB device driver installed in PC is not properly recognized.

 

 

Restart PC. If the drive icon still does not appear, use "Refresh driver" in Device

 

 

Manager to reinstall the USB device driver.

 

 

If a yellow "!" mark is attached to some device in Windows Device Manager,

 

 

uninstall the USB device driver, and then reinstall it.

A fatal exception 0A error

 

It is recommended that you install Windows 2000 Service Pack 3 or later.

occurs while installing USB

 

 

driver in Windows 2000

 

 

Professional

 

 

Application is not normally

 

Turn the PC and the DVD video camera/recorder off, and try again.

run on PC.

 

 

DISC EJECT button does

 

The DISC EJECT button is invalid while the DVD video camera/recorder is

not work when the DVD

 

connected to PC.

video camera/recorder is

 

Start Windows Explorer, right-click the drive icon corresponding to the DVD

connected to PC.

 

video camera/recorder, and then click "Eject".

Disc cannot be ejected even

 

Was DVD-MovieAlbbumSE (software provided with DVD video camera/recorder)

by operating Windows

 

started?

Explorer or applications.

 

Terminate DVD-MovieAlbbumSE.

When the time stamp of file

 

Since the file system of this DVD video camera/recorder is operated on

on DVD-RAM disc is viewed

 

Greenwich Mean Time (GMT), the time stamp will be GMT.

on PC, it is different from

 

However, since the time lag information is recorded on disc, the date/time

the actual recording date/

 

display on playback screen of this DVD video camera/recorder will be the actual

time.

 

recording date/time.

Error occurs in playback of

 

If error occurs with USB connection, the transfer rate is not sufficient.

the DVD video camera/

 

It is recommended that you use a USB terminal conforming to USB2.0 when

recorder on PC

 

connecting the DVD video camera/recorder.

Error occurs during writing

 

The temperature of the DVD video camera/recorder is too high due to continuous

to DVD-R disc.

 

operation.

 

 

Disconnect the DVD video camera/recorder from PC, remove the disc from the

 

 

DVD video camera/recorder, set the power switch to "POWER OFF", and then

 

 

leave it as is until the temperature decreases. After checking that the

 

 

temperature has gone down, use a brand-new disc and restart operation.

Transfer of images stops.

 

The USB terminal of PC may be faulty.

 

 

Connect the DVD video camera/recorder to another USB terminal of PC.

 

 

If your PC is desktop type, it is recommended that you use USB terminal on the

 

 

back of PC. If you are using USB2.0 extended card, it is also recommended that

 

 

you install the newest version driver provided each USB2.0 card maker.

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Hitachi service manual

DZ-MV580E DZ-MV580E(AU) DZ-MV580E(SW) DZ-MV580E(SWH) DZ-MV580E(UK) DZ-MV550E DZ-MV550E(AU) DZ-MV550E(SW) DZ-MV550E(SWH) DZ-MV550E(UK) specifications

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