Downloading HP PC Hardware Diagnostics to a USB device | HP 1105

After pressing F2, the BIOS sequentially searches three places for the system diagnostics:

a.First – a connected USB drive (to download the diagnostics tools to a USB drive, see the instructions in Downloading HP PC Hardware Diagnostics to a USB device on page 122).

b.Second – the hard disk drive.

c.Third – in the BIOS, a core set of diagnostics (for memory and hard disk drive) that are accessible only if the USB or hard disk drive versions are not detected.

Downloading HP PC Hardware Diagnostics to a USB device

1.Go to http://www.hp.com.

2.Click the Support & Drivers link.

3.Select the Drivers & Software tab.

4.Enter the product name in the text box and click Search.

5.Select your specific computer model.

6.Select your operating system.

7.In the Diagnostic section, click the HP UEFI Support Environment link. This link provides additional information.

- or -

Click the Download button and select Run. The download includes instructions (in English) on how to install the tools on the USB device.

NOTE: HP diagnostic solutions are developed to test components typically included on HP products. They may not diagnose all third-party accessories that can be added to the system.

122 Appendix B HP PC Hardware Diagnostics

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HP 1105 manual Downloading HP PC Hardware Diagnostics to a USB device

Contents

Maintenance & Service Guide Maintenance & Service Guide Iii About This Book Table of contents Illustrated parts catalog 103 101105 107 Viii All-in One Model 139 Overview Product Features Product Features Front ComponentsComponent Side Components Rear Components Installing and Customizing the Software Activating and customizing the softwareActivating the Windows Operating System Downloading Windows 8 updates Run Windows Update monthly thereafterCustomizing the monitor display Computer Setup F10 Utilities Computer Setup F10 Utility Using Computer Setup F10 Utilities Computer Setup F10 Utility1Computer Setup F10 Utility 2Computer Setup-File Computer Setup-File 3Computer Setup-Storage Computer Setup-StorageSata Defaults OptionDescription Storage Options ESATA Port Removable Media BootSata Emulation Max eSATA Speed Boot Order Shortcut to Temporarily Override Boot OrderDPS Self-Test 4Computer Setup-Security Computer Setup-Security Master Boot Record Network BootSlot Security System IDs System Security Secure Boot ConfigurationDriveLock Security 5Computer Setup-Power Computer Setup-Power Computer Setup-Advanced 6Computer Setup-Advanced for advanced usersOption Heading Power-On Options Onboard Devices Bios Power-OnBus Options Device Options Recovering the Configuration Settings VGA ConfigurationAMT Configuration Serial ATA Hard Drive Characteristics Serial ATA Sata Drive Guidelines and FeaturesSata Hard Drives Sata Hard Drive Cables Serial ATA Sata Drive Guidelines and Features Smart ATA DrivesHard Drive Capacities Electrostatic Discharge Information Routine Care, and Disassembly PreparationGenerating Static Relative Humidity Event 55% 40% 10% Preventing Electrostatic Damage to Equipment Routine Care, and Disassembly PreparationPersonal Grounding Methods and Equipment Static Shielding Protection Levels Recommended Materials and Equipment Grounding the Work Area Cleaning the Computer Case General Cleaning Safety PrecautionsOperating Guidelines Routine Care Cleaning the Monitor Cleaning the Keyboard Cleaning the Mouse Service ConsiderationsCables and Connectors Tools and Software Requirements Hard Drives Lithium Coin Cell Battery Illustrated parts catalog Computer major componentsIllustrated parts catalog Computer major components Cables Webcam module Boards Misc Parts Description Spare part number Fan/blowerHP Business Digital Headset not illustrated Sequential part number listing Mass storage devices not illustratedDescription Spare part number Optical drive Hard drives Illustrated parts catalog Preparing to Disassemble the Computer Removal and Replacement Procedures All-in One AIO Chassis Description Spare part number Rear cover 669985-001 Rear Cover Description Spare part number Stand 669988-001 StandPage Description Spare part number Foot assembly 669986-001 Foot assemblyPage Memory Cover Page Description Spare part number MemoryPage Wlan Module Page RTC Battery Page Backlight Controller Panel manufacturer Jumper setting Speakers Page Optical Drive Page Optical Drive Cables and Connector Page Hard Drive Page Hard Drive Cables and Connector Page Description Spare part number Fan 669981-001 FanPage Description Spare part number Side I/O cover 710543-001 Side I/O CoverPage Description Spare part number Webcam module 710544-001 Webcam ModulePage System Board Cover Page Description Spare part number Display cable 669996-001 Display CablePage System Board Security Bracket Description Spare part number Front bezel 710542-001 Front Bezel Display Panel Panel manufacturer Screw hole label Display Panel CMI panels Panel manufacturer Jumper setting Safety and Comfort Before You Call for Technical Support Troubleshooting Without Diagnostics Helpful Hints Page Solving General Problems Solving General ProblemsTable A-1Solving General Problems Computer date and time display is incorrect Cause Solution Cannot remove computer cover or access panel Cause There is no sound or sound volume is too low Cause SolutionPoor performance Cause Solution Advanced Device Options Under Windows System, click Run All apps icon Cause Solution Solving Power Problems Solving Power ProblemsTable A-2Solving Power Problems Power supply shuts down intermittently Cause Solution Some models, is set to the appropriate voltage. Proper Solving Hard Drive Problems Solving Hard Drive ProblemsTable A-3Solving Hard Drive Problems Computer will not boot from hard drive Cause Solution Nonsystem disk/NTLDR missing message Cause SolutionStorage Boot Order Device Configuration Computer seems to be locked up Cause Solution Solving Media Card Reader Problems Table A-4Solving Media Card Reader ProblemsCan not write to the media card Cause Solving Media Card Reader Problems Table A-5Solving Display Problems Solving Display ProblemsBlank screen no video Cause Solution Adjust screen resolution Dim characters Cause Solution Solving Display Problems Image is not centered Cause Solution No Connection, Check Signal Cable displays on screen CauseSelect ImageControl/ Horizontal Position or Vertical Out of Range displays on screen Cause Certain typed symbols do not appear correct Cause Solving Audio Problems Solving Audio ProblemsTable A-6Solving Audio Problems Sound from headphones is not clear or muffled Cause There is no sound or sound volume is too low CauseLine-in jack is not functioning properly Cause Solving Printer Problems Solving Printer ProblemsTable A-7Solving Printer Problems Printer will not print Cause Solution Printer prints garbled information Cause Solution Solving Keyboard and Mouse Problems Solving Keyboard and Mouse ProblemsTable A-8Solving Keyboard Problems Enter Table A-9Solving Mouse Problems Solving Hardware Installation Problems Solving Hardware Installation ProblemsTable A-10Solving Hardware Installation Problems Control Panel , and then select Device Manager Computer will not start Cause Solution Solving Network Problems Solving Network ProblemsTable A-11Solving Network Problems Manager Network status link light never flashes Cause Solution Diagnostics reports a failure Cause Solving Memory Problems Table A-12Solving Memory Problems Solving Memory ProblemsOut of memory error Cause Solution Memory count during Post is wrong Cause Solution Solving CD-ROM and DVD Problems Solving Processor ProblemsTable A-13Solving Processor Problems Table A-14Solving CD-ROM and DVD Problems Solving CD-ROM and DVD Problems Security Network BootMovie will not play in the DVD drive Cause Solution Cannot eject compact disc tray-load unit Cause Solving USB Flash Drive Problems Table A-15Solving USB Flash Drive Problems Solving USB Flash Drive ProblemsUSB flash drive not found identified Cause Solution System will not boot from USB flash drive Cause Solution Solving Internet Access Problems Solving Front Panel Component ProblemsPorts are set to Enabled in Security USB Security Unable to connect to the Internet Cause Solution Solving Internet Access Problems Select Start Control PanelClick Internet Options Solving Software Problems Solving Software Problems Contacting Customer Support HP PC Hardware Diagnostics Why run HP PC Hardware Diagnostics UefiHow to access and run HP PC Hardware Diagnostics Downloading HP PC Hardware Diagnostics to a USB device Backing up your information Backup and recovery in Windows Using the Windows recovery tools Performing a system recovery Using f11 recovery tools Using Windows 8 operating system media purchased separatelyFollow the on-screen instructions Page Post Error Messages ROM Download to Disable to Appendix D Post Error MessagesPost Numeric Codes and Text Messages Control panel message Description Recommended action Post Numeric Codes and Text Messages Test under Storage DPS Self-test Bios Appendix D Post Error Messages Activity Beeps Possible Cause Recommended Action Options SERR# Generation Disable Replace one device at a time Activity Beeps Possible Cause Recommended Action Board needs to be replaced Power Cord Set Requirements Japanese Power Cord RequirementsGeneral Requirements Appendix E Power Cord Set Requirements Country-Specific RequirementsCountry Accrediting Agency Specifications All-in One ModelAll-in One Model Index Cleaning 27 keyboard problems Sata