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Specifications
Error codes
Sata Defaults
Maintenance
Configuration
Solving General Problems
HP PC Hardware Diagnostics
Computer Setup F10 Utility
Cables and Connectors
Bios
Page 86
Image 86
Panel manufacturer
Jumper setting
LG
1
CMI
2
AUO
3
Display Panel 79
Page 85
Page 87
Page 86
Image 86
Page 85
Page 87
Contents
Maintenance & Service Guide
Maintenance & Service Guide
About This Book
Iii
Table of contents
Illustrated parts catalog
105
101
103
107
All-in One Model 139
Viii
Product Features
Overview
Component
Product Features
Front Components
Side Components
Rear Components
Activating the Windows Operating System
Installing and Customizing the Software
Activating and customizing the software
Customizing the monitor display
Downloading Windows 8 updates
Run Windows Update monthly thereafter
Computer Setup F10 Utility
Computer Setup F10 Utilities
1Computer Setup F10 Utility
Using Computer Setup F10 Utilities
Computer Setup F10 Utility
Computer Setup-File
2Computer Setup-File
Sata Defaults
Computer Setup-Storage
3Computer Setup-Storage
OptionDescription
Sata Emulation
Removable Media Boot
Storage Options ESATA Port
Max eSATA Speed
DPS Self-Test
Boot Order
Shortcut to Temporarily Override Boot Order
Computer Setup-Security
4Computer Setup-Security
Slot Security
Network Boot
Master Boot Record
System IDs
System Security
DriveLock Security
Secure Boot
Configuration
Computer Setup-Power
5Computer Setup-Power
Option Heading Power-On Options
Computer Setup-Advanced
6Computer Setup-Advanced for advanced users
Bus Options
Bios Power-On
Onboard Devices
Device Options
AMT Configuration
Recovering the Configuration Settings
VGA Configuration
Sata Hard Drives
Serial ATA Sata Drive Guidelines and Features
Serial ATA Hard Drive Characteristics
Sata Hard Drive Cables
Hard Drive Capacities
Serial ATA Sata Drive Guidelines and Features
Smart ATA Drives
Generating Static
Routine Care, and Disassembly Preparation
Electrostatic Discharge Information
Relative Humidity Event 55% 40% 10%
Personal Grounding Methods and Equipment
Routine Care, and Disassembly Preparation
Preventing Electrostatic Damage to Equipment
Static Shielding Protection Levels
Grounding the Work Area
Recommended Materials and Equipment
Operating Guidelines
General Cleaning Safety Precautions
Cleaning the Computer Case
Routine Care
Cleaning the Keyboard
Cleaning the Monitor
Cables and Connectors
Service Considerations
Cleaning the Mouse
Tools and Software Requirements
Lithium Coin Cell Battery
Hard Drives
Illustrated parts catalog
Illustrated parts catalog
Computer major components
Computer major components
Cables
Boards
Webcam module
HP Business Digital Headset not illustrated
Misc Parts
Description Spare part number Fan/blower
Description Spare part number Optical drive
Mass storage devices not illustrated
Sequential part number listing
Hard drives
Illustrated parts catalog
Removal and Replacement Procedures All-in One AIO Chassis
Preparing to Disassemble the Computer
Rear Cover
Description Spare part number Rear cover 669985-001
Stand
Description Spare part number Stand 669988-001
Page
Foot assembly
Description Spare part number Foot assembly 669986-001
Page
Memory Cover
Page
Memory
Description Spare part number
Page
Wlan Module
Page
RTC Battery
Page
Backlight Controller
Panel manufacturer Jumper setting
Speakers
Page
Optical Drive
Page
Optical Drive Cables and Connector
Page
Hard Drive
Page
Hard Drive Cables and Connector
Page
Fan
Description Spare part number Fan 669981-001
Page
Side I/O Cover
Description Spare part number Side I/O cover 710543-001
Page
Webcam Module
Description Spare part number Webcam module 710544-001
Page
System Board Cover
Page
Display Cable
Description Spare part number Display cable 669996-001
Page
System Board
Security Bracket
Front Bezel
Description Spare part number Front bezel 710542-001
Display Panel
Display Panel
Panel manufacturer Screw hole label
CMI panels
Panel manufacturer Jumper setting
Troubleshooting Without Diagnostics
Safety and Comfort Before You Call for Technical Support
Helpful Hints
Page
Table A-1Solving General Problems
Solving General Problems
Solving General Problems
Computer date and time display is incorrect Cause Solution
Poor performance Cause Solution
There is no sound or sound volume is too low Cause Solution
Cannot remove computer cover or access panel Cause
Advanced Device Options
All apps icon
Under Windows System, click Run
Cause Solution
Table A-2Solving Power Problems
Solving Power Problems
Solving Power Problems
Power supply shuts down intermittently Cause Solution
Some models, is set to the appropriate voltage. Proper
Table A-3Solving Hard Drive Problems
Solving Hard Drive Problems
Solving Hard Drive Problems
Storage Boot Order
Nonsystem disk/NTLDR missing message Cause Solution
Computer will not boot from hard drive Cause Solution
Device Configuration
Computer seems to be locked up Cause Solution
Can not write to the media card Cause
Solving Media Card Reader Problems
Table A-4Solving Media Card Reader Problems
Solving Media Card Reader Problems
Blank screen no video Cause Solution
Solving Display Problems
Table A-5Solving Display Problems
Adjust screen resolution
Solving Display Problems
Dim characters Cause Solution
Select ImageControl/ Horizontal Position or Vertical
Image is not centered Cause Solution
No Connection, Check Signal Cable displays on screen Cause
Out of Range displays on screen Cause
Certain typed symbols do not appear correct Cause
Table A-6Solving Audio Problems
Solving Audio Problems
Solving Audio Problems
Line-in jack is not functioning properly Cause
Sound from headphones is not clear or muffled Cause
There is no sound or sound volume is too low Cause
Table A-7Solving Printer Problems
Solving Printer Problems
Solving Printer Problems
Printer will not print Cause Solution
Printer prints garbled information Cause Solution
Table A-8Solving Keyboard Problems
Solving Keyboard and Mouse Problems
Solving Keyboard and Mouse Problems
Table A-9Solving Mouse Problems
Enter
Table A-10Solving Hardware Installation Problems
Solving Hardware Installation Problems
Solving Hardware Installation Problems
Control Panel , and then select Device Manager
Computer will not start Cause Solution
Table A-11Solving Network Problems
Solving Network Problems
Solving Network Problems
Network status link light never flashes Cause Solution
Manager
Diagnostics reports a failure Cause
Solving Memory Problems
Out of memory error Cause Solution
Solving Memory Problems
Table A-12Solving Memory Problems
Memory count during Post is wrong Cause Solution
Table A-13Solving Processor Problems
Solving Processor Problems
Solving CD-ROM and DVD Problems
Table A-14Solving CD-ROM and DVD Problems
Movie will not play in the DVD drive Cause Solution
Solving CD-ROM and DVD Problems
Security Network Boot
Solving USB Flash Drive Problems
Cannot eject compact disc tray-load unit Cause
USB flash drive not found identified Cause Solution
Solving USB Flash Drive Problems
Table A-15Solving USB Flash Drive Problems
System will not boot from USB flash drive Cause Solution
Ports are set to Enabled in Security USB Security
Solving Front Panel Component Problems
Solving Internet Access Problems
Unable to connect to the Internet Cause Solution
Click Internet Options
Solving Internet Access Problems
Select Start Control Panel
Solving Software Problems
Solving Software Problems
Contacting Customer Support
How to access and run HP PC Hardware Diagnostics
HP PC Hardware Diagnostics
Why run HP PC Hardware Diagnostics Uefi
Downloading HP PC Hardware Diagnostics to a USB device
Backup and recovery in Windows
Backing up your information
Performing a system recovery
Using the Windows recovery tools
Follow the on-screen instructions
Using f11 recovery tools
Using Windows 8 operating system media purchased separately
Page
Post Error Messages
Post Numeric Codes and Text Messages
Appendix D Post Error Messages
ROM Download to Disable to
Control panel message Description Recommended action
Post Numeric Codes and Text Messages
Test under Storage DPS Self-test
Bios
Appendix D Post Error Messages
Options SERR# Generation Disable
Activity Beeps Possible Cause Recommended Action
Replace one device at a time
Activity Beeps Possible Cause Recommended Action
Board needs to be replaced
General Requirements
Power Cord Set Requirements
Japanese Power Cord Requirements
Country Accrediting Agency
Appendix E Power Cord Set Requirements
Country-Specific Requirements
All-in One Model
Specifications
All-in One Model
Cleaning 27 keyboard problems
Index
Sata
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