troubleshooting4
The printer is designed to be reliable and easy to use. The following pages offer tips and advice for addressing frequently asked questions. See the Onscreen User’s Guide for additional troubleshooting tips.
Before you begin, make sure:
•All the cable connections between your printer and computer are secure.
•You are using the correct cable for your operating system. For more information, see “cables” on page 7.
Find answers to your questions quickly on the following pages:
•Windows is displaying a “connection lost” message. See “important Windows PC information” on page 31.
•The printer software will not install. See “software problems” on page 33.
•The printer is very slow.
See “hardware problems” on page 34.
•My photos are not printing correctly. See “printing problems” on page 37.
•There is an error message on the printer’s LCD. See “error messages” on page 39.
important Windows PC information
If you are using your HP PhotoSmart printer with a Windows PC, the printer requires a continuous connection to the computer. The computer uses this communication link to access and read the status of memory cards in the printer, as well as print cartridge ink levels, and other feedback from the printer.
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