hp photosmart 1215/1115 color printer

Problem

Possible cause

Solution

No page came out of

There is a paper jam in the

1

Turn your printer off.

the printer.

back of the printer and the

2

Simultaneously press the release

(continued from

Automatic Two-Sided

 

buttons, located on each side of the

previous page)

Printing Module is

 

Automatic Two-Sided Printing Module,

 

attached.

 

to remove the Module.

 

 

3

Gently pull the jammed paper out of the

 

 

 

printer, then replace the Module.

 

 

4

Turn your printer back on.

 

 

5

Print your document again.

 

 

 

 

 

The rear access door or

1

Attach either the rear access door or the

 

the Automatic Two-Sided

 

Automatic Two-Sided Printing Module to

 

Printing Module may be

 

the back of the printer.

 

missing.

2

Print your document again.

 

 

 

A blank page came

You may be out of ink.

Replace the print cartridge.

out of the printer.

 

 

 

You may have forgotten to

Make sure you have removed the protective

 

 

remove the vinyl tape from

piece of vinyl tape on each of the print

 

the print cartridge.

cartridges.

 

 

 

 

 

You may be trying to print

1

Save the fax in a graphic format, such

 

a fax.

 

as TIFF.

 

 

2

Place it in a word processing document

 

 

 

and print it from there.

 

 

 

 

You may have previously

If you cancel a print job before the file has

 

begun a print job and then

printed, the printer may have already loaded

 

cancelled it.

paper in preparation for printing. When you

 

 

start the next print job, the printer ejects the

 

 

blank page before continuing with the current

 

 

job.

 

 

 

 

 

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troubleshooting