hp photosmart 1215/1115 color printer

 

 

 

Problem

Possible cause

Solution

 

 

 

 

When I connect a

Your USB cable may not

1

Disconnect and then reconnect the USB

USB cable between

be working or may not be

 

cable from your printer.

the printer and my

connected properly.

2

Make sure the cable is securely

computer, the “New

 

 

attached both to the computer and to

Hardware Wizard”

 

 

the printer.

message does not

 

3

If you are still having problems, try

appear.

 

 

 

using another USB cable.

(Windows PC only)

 

 

 

 

 

(continued from

You may not have USB

1

In Windows 98, 2000, Me, or XP, click

previous page)

enabled.

 

Start, Settings, Control Panel.

 

 

2

Double-click the System icon.

 

 

3

Click the Device Manager tab.

4 Click the (+) icon next to the Universal Serial Bus Controller option. If you see a USB host controller and a USB root hub listed, USB is probably enabled. If you do not see these devices listed, refer to your computer’s documentation or contact the manufacturer for more information on enabling and setting up USB.

If you cannot enable USB, you can use a parallel cable to connect your printer to your computer.

Your printer may not be

Make sure the USB cable is connected

turned on.

securely and the printer is connected to a

 

working power source.

 

Turn the printer on.

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