hp photosmart 1215/1115 color printer
Problem | Possible cause | Solution | |
When I connected a | Installation was not | 1 Unplug the USB cable, then plug it back | |
USB cable between | completed, it was | in. | |
the printer and my | cancelled, or there was an | 2 Remove the printer software and then | |
computer, the “New | error. | reinstall it. | |
Hardware Wizard” |
| • Insert the printer software CD into | |
message appeared |
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| the computer. | ||
once, but the printer |
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| • Click Remove HP PhotoSmart | ||
did not install. Now |
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| software. | ||
the “New Hardware |
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| • Follow the onscreen instructions to | ||
Wizard” will not |
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| uninstall the software. | ||
appear again. |
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(Windows PC only) |
| • When the uninstall is completed, | |
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| turn the computer OFF and then ON | |
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| again. | |
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| • Close any active virus protection | |
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| software. | |
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| • Reinstall the software. | |
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When I connect a | Static electricity has built | 1 Disconnect the USB cable from your | |
USB cable between | up in the cable between | printer. | |
the printer and my | your computer and printer. | 2 Disconnect the power cord from the | |
computer, an | You may have a defective | printer. | |
“Unknown device” | USB cable. | 3 Wait approximately 30 seconds. | |
message appears. | The software could not | ||
4 Plug the power cord back into the | |||
(Windows PC only) | identify the new printer; | ||
printer. | |||
| the | ||
| 5 Plug the USB cable back into the printer. | ||
| may be defective. | 6 If “Unknown device” continues to | |
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| ||
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| appear in the “New hardware found” | |
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| dialog, check the Web for updates or | |
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| contact HP Services and Support. See | |
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| the Services and Support booklet for | |
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| contact information. | |
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The power light is | The printer may be | Be patient. The printer needs some time to | |
blinking. | processing information. | finish processing the information. | |
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The attention light is | The printer needs | Read the printer LCD for instructions. | |
blinking. | attention. |
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36 | troubleshooting |