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| hp photosmart 1215/1115 color printer | |
printing problems |
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| See the Onscreen User’s Guide for additional troubleshooting tips. | |||
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Problem | Possible cause | Solution | ||
No page came out of | The printer needs | Read the printer LCD for instructions. | ||
the printer. | attention. |
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(continued on next |
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Power may be off or there | 1 | Make sure the power is on. | ||
page) | ||||
may be a loose | 2 | Make sure that all cable connections | ||
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| connection. |
| are secure. | |
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| You may not have any | Check that paper is placed in the paper tray | ||
| paper in the paper tray. | correctly. | ||
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| The printer’s top cover | Close the printer’s top cover. | ||
| may be open. |
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| A problem may exist with | Replace the print cartridge. | ||
| one of the print cartridges. |
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| There may be a paper | 1 | Check the printer’s LCD for any | |
| jam. |
| instructions. | |
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| 2 | Pull the paper out of either the paper | |
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| tray or the OUT tray. | |
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| If you were printing labels, make sure a | |
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| label did not become unglued from the | |
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| label sheet while going through the | |
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| printer. | |
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| 3 | If the paper jam has cleared, print your | |
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| document again. | |
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| If the paper jam has not cleared, try | ||
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| removing the rear access door. | ||
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| 1 | Unplug the printer, open the rear access | |
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| door by turning the knob counter- | |
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| clockwise, and remove the door. | |
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| 2 | Gently pull the jammed paper out of the | |
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| printer, then replace the rear access | |
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| door. | |
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| 3 | Plug the printer back in and turn it on. | |
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| 4 | When you have cleared the paper jam, | |
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| print your document again. | |
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