hp photosmart 1215/1115 color printer

software problems

 

 

See the Onscreen User’s Guide for additional troubleshooting tips.

 

 

 

Problem

Possible cause

Solution

I inserted the printer

The CD was not properly

1 Reinsert the CD and try again.

software CD, but the

installed.

2 Try inserting a CD that you know works.

computer could not

The CD-ROM drive may be

If that CD does not work, you may need

read it.

damaged.

to service your CD-ROM drive.

 

The CD may be damaged.

3 If other CDs work but the printer

 

 

software CD does not, you may have a

 

 

damaged CD. You can download the

 

 

printer software from the HP Web site or

 

 

call the software distribution center. See

 

 

the Services and Support booklet for

 

 

contact information.

 

 

 

The software did not

There may be a conflict

Windows PC

install correctly.

with your virus protection

1 Uninstall the printer software. Insert the

OR

program.

printer software CD into your computer,

You need to uninstall

There may be a conflict

click Remove HP PhotoSmart software,

the printer software

with another software

then follow the onscreen instructions.

for any reason.

program.

2 When the uninstall is completed, shut

 

There may be a conflict

 

down Windows, turn the computer OFF

 

with another device

 

and then turn it back ON.

 

already connected to the

 

3 Close any active virus protection

 

computer.

 

programs.

 

 

 

 

4 Reinstall the printer software.

 

 

Macintosh

 

 

1 Uninstall your printer software. Insert the

 

 

printer software CD into your computer,

 

 

select Uninstall from the Installer, then

 

 

follow the onscreen instructions.

 

 

2 Close any active virus protection

 

 

programs.

 

 

3 Exit all software programs.

 

 

4 Reinstall the printer software.

 

 

 

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