hp photosmart 1215/1115 color printer
hardware problems
See the Onscreen User’s Guide for additional troubleshooting tips.
Problem | Possible cause | Solution | |
My printer is | Your printer may not be | • | Connect the printer directly to the USB |
connected with a USB | getting good data from the |
| port on the computer. |
cable through another | other device or hub. | • | Try disconnecting other USB devices from |
USB device or a hub |
| the hub and print your document again. | |
and when I try to print | between the printer and |
|
|
I get a message | the computer was |
|
|
saying “There was an | interrupted by another |
|
|
error writing to | device attached to the |
|
|
<name of USB port>.” | hub. |
|
|
|
|
| |
I've connected my | You may not have | 1 Disconnect the USB cable from your | |
printer using a USB | plugged your USB cable in |
| printer and your computer. |
cable, and when I try | before installing the | 2 Remove the printer software and then | |
to print I get a | software. |
| reinstall it. |
message saying |
|
| • Insert the printer software CD into |
“There was an error |
|
| |
|
| the computer. | |
writing to Dot4.” |
|
| |
|
| • Click Remove HP PhotoSmart | |
(Windows PC only) |
|
| |
|
| software. | |
|
|
| |
|
|
| • Follow the onscreen instructions to |
|
|
| uninstall the software. |
|
| 3 Reconnect the USB cable to your printer | |
|
|
| and your computer. The USB installation |
|
|
| dialog should appear on your computer |
|
|
| screen. |
|
| 4 Reinstall the printer software. | |
|
|
| |
When I connect a | You may be using an | Make sure your computer’s operating system | |
USB cable between | unsupported operating | is Windows 98, 2000, Me, or XP. | |
the printer and my | system. |
|
|
computer, the “New |
|
|
|
Hardware Wizard” |
|
|
|
message does not |
|
|
|
appear. |
|
|
|
(Windows PC only) |
|
|
|
(continued on next |
|
|
|
page) |
|
|
|
|
|
|
|
34 | troubleshooting |