Troubleshooting resources | HP 14-3010nr instruction

B Troubleshooting resources

●Access Web site links and additional information about the computer through Help and Support. Select Start > Help and Support.

NOTE: Some checkup and repair tools require an Internet connection. HP also provides additional tools that do not require an Internet connection.

●Contact HP Customer Support at http://www.hp.com/go/contactHP.

NOTE: For worldwide support, click Contact HP worldwide on the left side of the page, or go to http://welcome.hp.com/country/us/en/wwcontact_us.html.

Choose from the following types of support:

◦Chat online with an HP technician.

NOTE: When chat is not available in a particular language, it is available in English.

◦E-mail HP Customer Support.

◦Find HP Customer Support worldwide telephone numbers.

◦Locate an HP service center.

56 Appendix B Troubleshooting resources

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HP 14-3010nr manual Troubleshooting resources

Contents

HP Notebook Product notice Safety warning notice Iv Safety warning notice Table of contents VGA External cards and devices Security Using System Diagnostics Page Introduction Finding more information about your new computer Creating a wireless connection Identifying wireless and network status iconsNetworking select models only Turning wireless devices on or off Using HP Connection Manager select models only Connecting to an existing Wlan Using a WlanUsing operating system controls Setting up a new Wlan Protecting your Wlan Bluetooth and Internet Connection Sharing ICS Using GPS select models onlyUsing Bluetooth wireless devices Roaming to another network Connecting to a wired network Using a modem select models onlyConnecting a modem cable Connecting a country- or region-specific modem cable adapter Selecting a location setting Connecting to a local area network LAN select models only Select Start Devices and PrintersPage Using the media activity controls MultimediaAudio Adjusting the volume Webcam select models onlyChecking audio functions on the computer Video DisplayPort Hdmi Using CyberLink PowerDVD select models only Intel Wireless Display select models onlyConfiguring audio for Hdmi Power management Shutting down the computer Initiating and exiting Sleep Setting power optionsUsing power-saving states Initiating and exiting Hibernation Viewing the current power plan Using the power meterUsing power plans Selecting a different power plan Using HP Power Manager select models only Setting password protection on wakeupCustomizing power plans Using Battery Check Using battery powerFinding battery information Displaying the remaining battery charge Managing low battery levels Identifying low battery levelsResolving a low battery level Using external AC power Conserving battery powerUsing a factory-sealed battery Using HP CoolSense select models only Testing an AC adapter Using Digital Media Slot cards select models only External cards and devicesInserting a digital card Removing a digital card Using ExpressCards select models onlyConfiguring an ExpressCard Inserting an ExpressCard Removing an ExpressCard Using smart cards select models only Inserting a smart card Using a USB device Connecting a USB deviceRemoving a smart card Using 1394 devices select models only Connecting a 1394 deviceRemoving a USB device Using an eSATA device select models only Connecting an eSATA deviceRemoving a 1394 device Using the expansion port select models only Using optional external devicesUsing optional external drives Removing an eSATA device External cards and devices Drives Handling drives Using Disk Cleanup Using hard drivesUsing Disk Defragmenter Improving hard drive performance Managing power with a parked hard drive Identifying HP ProtectSmart Hard Drive Protection status Using HP ProtectSmart Hard Drive Protection software Using optical drives select models onlyIdentifying the installed optical drive Inserting an optical disc Removing an optical disc Slot load When the disc tray opens normally Slot load Using RAID select models only Sharing optical drives Using passwords SecurityProtecting the computer Setting passwords in Windows Setting passwords in Setup Utility Bios Managing an administrator password Entering an administrator password Managing a power-on password Using antivirus softwareUsing firewall software Entering a power-on password Installing critical security updates Installing an optional security cable Using the fingerprint reader select models only Locating the fingerprint reader Cleaning the display MaintenanceCleaning your computer Cleaning the Imagepad and keyboard Using SoftPaq Download Manager Starting Setup Utility Bios Setup Utility Bios and System DiagnosticsUsing Setup Utility Bios Changing the language of Setup Utility Bios Navigating and selecting in Setup Utility Bios Restoring factory settings in Setup Utility BiosDisplaying system information Exiting Setup Utility Bios Updating the BiosDetermining the Bios version Downloading a Bios update Select Start Help and Support Maintain Using System Diagnostics Traveling with the computer Page Troubleshooting resources Electrostatic Discharge Symbols/Numerics Index Keys