CyberHome Entertainment CH-DVD 452 Troubleshooting, The disc tray cannot be closed, No picture

TROUBLESHOOTING

If there is a problem, it does not mean a malfunction. Before sending for repair, please examine your device according to the following:

The DVD player does not power on.	• The power cord may be loose or not plugged in. Please make sure that the
	power cord is secure in the AC socket.
The disc tray cannot be closed.	• The disc may not be properly placed. Please place the disc in again.
The remote control does not work.	• Make sure you are aiming the remote control directly at the DVD player’s
	remote control sensor, located on the front of the device.
	• There is a technical problem. Take out the battery from the battery com-
	partment, wait for 10 seconds and re-insert it.
	• Make sure there are no obstacles between the remote control and the
	device.
	• The battery may be used up. Change the battery in the remote control.
	• You could be using the remote control too far away. Try closer.
No picture.	• Make sure the video cables connecting the DVD player to your TV or receiv-
	er are secure.
	• The TV is not set to the DVD/Video mode. Set the TV to the audio/video pro-
	gramme (e.g. AV1 or AV2).
The picture appears stretched or	• The video aspect ratio may be set wrong for your television type. Enter the
squeezed.	OSD menu and select the menu “Video”. Change the “TV shape” setting to
	Normal/LB 4:3 if you are using a standard TV, or change to 16:9 if your TV
	is a wide-screen type. Do not change the TV shape setting based on the for-
	mat of a DVD. This setting applies only to the TV’s aspect ratio.
No sound from TV or speakers.	• The volume is set to minimum. Raise up the volume.
	• Make sure the audio cables connecting the DVD player to your speakers,
	TV or receiver are properly connected.
	• The movie is paused. There is no sound during pause or search modes.
	• There may be a mistake in the sound settings. Reset to the original settings.
A specific disc does not play.	• You inserted the wrong disc type.
	• The parental control feature is activated. For deactivating the parental con-
	trol feature please read section “Changing the security settings” in chap-
	ter “User preferences” (see pages 45-46).
	• The disc may be dirty. Try cleaning the disc.
	• Make sure the disc is placed with the labeled side facing up.
	• The region code of the disc may not match that of the DVD player. In this
	case, the disc cannot be used.
	• The disc may not be compliant to an industry standard.
	• You have selected or set the wrong channel number on the TV for the DVD
	player. Select the correct channel number.
	• The cables connecting the TV and the DVD player may be loose. Check the
	cables.
Subtitles are not shown.	• Press the “SUBTITLE” button on the remote control to switch the subtitles
	on.
	• The subtitle display is only supported on DVDs.
Flickering black-and-white picture.	• Please check if the DVD player is connected to a VCR or a TV/Video-Set. If
	so, there will be the Macrovision copyright protection. Please directly con-
	nect your device to the TV and not to the VCR.

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